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Customer reviews

Rating 4 out of 5 stars with 2514 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,514 reviews
  • Rated 2 out of 5 stars

    Hopeful but disappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really hoping to love these but... •The Bluetooth connection range on these is a lot weaker than my controller so they easily become disconnected when I walk away from my console with them on and can sometimes be finicky when reconnecting •I have a bachelor of science in audio engineering and in my *expert* opinion these headphones do not sound that great even compared to budget wired headphones I’ve tried. They sound dull and quiet. •The battery life has reduced significantly in a year. The older usb charging port makes charging just slightly less convenient than usbc ports and the lack of a charging station doesn’t help either. I often find myself wearing these headphones with the charging cable plugged in because the battery does not last. •Lastly, a screw or something recently came loose and fell out inside one of the driver housings and it’s really annoying hearing something rattle around next to my ear whenever I move my head. These headphones live on my desk so it’s not like they get abused at all. Overall these headphones are not worth the price or hype in my opinion. Yes, they are comfortable enough to wear for a while. Yes, the wireless capability can be nice for a while. There are a few other tricks this headset has that still make it cool but if I had to buy a replacement headset I would not go with one of these again. In the end I ended up disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Great headphones!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are excellent !!! Syncs up with Xbox One very easily and also syncs up with cellphones via bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Steelseries 9X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on sale and just got a series x, works great and would buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones and the connectivity is great, slight trouble connecting to Mac devices though, would be 5 stars if not!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and was very easy to set up. If there is a gamer in your life, this will make for a great gift.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent sound clarity. Can't tell if it's "surround" but I think it supports that. Big issue 1) doesn't always pair right with the Series X, 2) used with the xbox IR dongle on a pc and audio was choppy to the point of ruining the experience. Once it pairs with the pc good luck getting it to pair back to the xbox. Other than that, nice features (bluetooth, mix between spoken mic audio and game audio). So, gets a solid 70/100, and would be 80 85 for $100-$150 instead of $200.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the best headset ive ever used for the xbox consoles. Also works great via bluetooth with my

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item I love it and there great headphones and I recommend them

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headset I’ve ever used! On top of that it’s already forward compatible with the Xbox Series X, so I’m setup.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gaming headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just buy them. You won’t be disappointed! Great gaming headphones at a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fire headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound amazing build quality . Overall a great headset for Xbox. Also dual channel is clutch

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The connection can be a bit weak when you get to far away from the source but you can't really game when you can't see a screen.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    I don't even know where to begin on this one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this headset is sorta cool, but cool its hefty price tag. The audio through bluetooth is absolutely too low at its maximum volume. I bought these and the Turtle Beach Stealth 600 at the same time for my pc and xbox. The Turtle Beach Stealth 600 does not have bluetooth, nor a 3.5mm audio jack but does boast a much louder sound and deeper bass for gaming and music alike at a fraction of the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset I’ve ever owned you can listen to the Xbox and your phone at the same time.

    I would recommend this to a friend
  • Cons mentioned:
    Range

    Rated 1 out of 5 stars

    Do not buy if using for both xbox and PC chat and

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this is an xbox headset but it advertises PC compatibility, granted you have to use an xbox wireless adapter, because somehow bluetooth does not work with Discord. As soon as you join a chat channel all other sounds are muted. If you connect using xbox wireless adapter it works properly but the range is terrible. 12 feet away from the dongle line of sight and constant cutting out that ruins any experience I am having audio-wise. Sometimes even cuts out completely and the computer switches to another device. If you go 15 or 20 feet away you lose all audio. I did not expect this to be an issue for $200. Bought this to replace a 2 year old RIG 800 headset, which does xbox and PC with no issues and great range. Returning these and getting another pair of RIG 800s

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection, Price

    Rated 2 out of 5 stars

    don't buy them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth the money, too much connectivity issues and constantly disconnects.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I this headset is high quality. Easy to listen with no static. Great for gaming. I highly recommend these head sers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite headphones for my Xbox. I have a pair of Astro Gaming that I like and fit well, but when I needed a pair for an additional console, I decided to give these a try. I have a large head and this fit me well and are probable more comfortable than my Astro Gaming, which I find very comfortable. I especially like the Arctis 9x headband, it adjust easily and is comfortable. They can only be paired with on console at a time, but that isn't a big issue.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Performance doesn't meet price point.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point of this product expect much better than these headphones deliver. 1) If the volume isn't started turned all the way down when I turn the phones on. The volume level is often too quiet at max. I have to turn the headphones off and repeat the volume all the way down process. 2) Even when the headphones work at max volume. What's delivered doesn't sound better than a set of Astro A20. 3) Using them wirelessly on a PC...don't. The audio distortion isn't worth your teeth grating. 4) The out of the box fit is quite snug on the ears. I did find a quality set of aftermarket ear pads that helped this out. Again at this price point they should be more comfortable. 5) Any EQ changes or mic settings had to be made from the PC. On the positive 1) Any latency wasn't noticeable. 2) They paired easily with the Xbox. In all, even catching these at a sale price It still wasn't worth the money. I've switched back to the Xbox headset which don't sound as crisp on the treble but are far more functional. Hard pass these headphones unless they are on a deep sale.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great affordable headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset for Series X. Clear sounds, good volume , controls are easy to understand

    I would recommend this to a friend