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Customer reviews

Rating 4 out of 5 stars with 2514 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,514 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best gaming headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is awesome!! Great quality. Best one ive purchased yet!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sleek looking great sounding gaming headset are easy to use and fit nicely. Works great with Xbox One.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hands down, best headset.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset I've ever owned, I have zero complaints and recomend this to all my gaming friends.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SteelSeries - Arctis 9X Wireless Stereo Gaming Hea

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool I recommend it soft and beautiful sound SteelSeries - Arctis 9X Wireless Stereo Gaming Hea

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best gaming headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product i receive. Just shop at Best Buy cause you won’t regret it. Best headset

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome if you want to jam out to music while playing games.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Arctis

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio when playing any game on your console.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returning for Astro A-40

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headset for the money. I am returning them for two reasons: 1. Intermittently disconnected multiple times and glitches when trying to turn off the Xbox with the controller. The headset trys to turn it back on if powered down last. 2. Ski mask headband is not secure enough for me. If you look down, the headset seems to want to move all over on your head. Also, the ear cups are pretty shallow and my ears rested on the drivers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Not for big heads

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but kinda small. Im guessing made for small heads.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 1 out of 5 stars

    Sounds good when it works.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them yesterday on 08/29/19. They worked great for about an hour. Then I had my first loss of sound. They were still on because I could change the EQ preset. Had to turn them off them back on. Then about 20 minutes later, they started cutting off as well. They would go silent then turn competely off. I would have to turn them back on. Now, at least 10 to 20 times an hour they either lose sound (where I need to turn them off and on) or they'll cut completely off. Sometimes they'll do this 5 to 6 times in a row. And when they are working, which isn't often at all, I hear clicking and popping. I knew they had similar problems back in May, but I thought they would've released a firmware update by now. Nope. No firmware update. I've tried all the suggestions they mentioned on their support page and nothing has worked. They are much worse than yesterday. So, I'll be returning them as soon as possible and going back to my Plantronics RIG 800LX. These are not only not worth the price, they aren't worth buying at all at least until there's some kind of fix. Their only saving Grace is that Bluetooth connection to the phone works fine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my nephews birthday, they are the best ones he’s had so far.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Great Sounding Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this wireless Headset. I like the fact that I can be gaming and also take phone calls!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality best headset I’ve owned! Can connect to my Xbox and pc at the same time

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones at an affordable price!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Artics 9X

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headset. kinda expensive. The new microsoft headset is better than this and easier to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced Headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very easy to link this headset to an Xbox. You can even turn on the console by turning on the headset. The sounds quality is alright, which is very disappointing because of the price. My biggest issue is that this headset should automatically turn off when the console is turned off. It doesn’t so you have to hold the power button for 3 seconds every time. If you don’t turn it off the headset will run out of battery and die.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Still going after one year.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sim likes it and it’s still going strong a year later with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy them!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Works great for warzone and any other kind of shooting game.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clear! Finally a headset that works like it’s supposed to there is no echoing. Clear sound. Must buy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! Great sound quality, no connection problems, love these headphones!

    I would recommend this to a friend