Customer Ratings & Reviews

Love the technology and idea behind the headset but man I tend to lose connection almost ever time I used the headset and it ain’t like once or twice, it’s numerous times.

Purchased as a Christmas gift for my 15 year old Grandson, who is an active gamer. He says they are great. No problems noted thus far.

Used these for two months, took some time for the head band to become comfortable as it was very tight in the beginning. Drops and reconnects were off and on, not consistent until recently. Watching a movie over the weekend on these and every couple minutes was a disconnect and reconnect, loss of sound and then the xbox sound when reconnected, had enough and returned them. Picked up the Astro A50 and realized that even the sound on the 9x was not really that good. Used the protection plan to get credit towards the Astro's, glad I did so far.

This is the worst headset I've ever owned. It won't stay connected, is a pain the rear to turn on and off, has constant stuttering, locks up. Just plain awful. Supposedly you can simultaneously use it with an Xbox and phone via bluetooth. I have not once gotten it to work without one side or the other disconnecting after a few minutes. The sound quality is OK, not great, and soubd blocking non existany -- definitely not better than my old Astros or equivalently priced Bose. Last SteelSeries I'll buy.

Very comfortable but does not work right with the Series X Xbox. After a year still no updates for them. Sound issues off and on.

Every pair of artics I’ve tried have been amazingly accurate and extremely easy to use and these are no different. Designed specifically for the Xbox series x they pair flawlessly with each other.

Like many of the reviewers here, I was experiencing frequent brief audio disconnects when gaming on my Xbox One X. SteelSeries technical support provides a laundry-list of potential fixes, including physically relocating your Xbox, turning off either the 2.4Ghz or 5.0Ghz radio on your wireless access points, disconnecting any external hard drives from the Xbox (seriously?), moving closer to the Xbox (by rearranging all your living-room furniture; no problem, right?), burning sage and wafting the herbal smoke over the headset while reciting its FCC license backwards, etc. I would have been willing to try some of these things, but the headset massively failed in one another way: Bluetooth connectivity to my less-than-one-year-old Dell XPS 13 Windows 10 laptop. Here, too, the connectivity would be sporadic, even though I was sitting directly in front of the computer (all software, drivers, and firmware on the laptop are up-to-date). This is not 2001 -- Bluetooth is now a mature, stable technology, and I haven't had Bluetooth connectivity problems in many years. But somehow this headset fails at this most basic of tasks. I returned for a refund.

They were just okay. My son decided to “upgrade” from his Turtle Beach set when he broke them. After about a week he asked if we could return them and go back to the Turtle Beach ones.

The initial set up and connection were simple, but the mic never worked. Sound quality was great! That was day 1... Day 2, the headset would not reconnect to the Xbox One and a green light stayed lit the whole time. We looked online and apparently this is a common issue. We exchanged it for another set (had to be delivered because they didn't have anymore in stock) and I will gladly change my rating if this 2nd set functions like it is supposed to. If not, I will be returning and never buying this brand again.

Definitely recommend this google earphones one of the best in the market value.

Had to return them due to constant connection issues. Great looking and feeling headset. I bought the wired version after returning and they are excellent!

Don't buy these. You've got a REALLY high chance of experience connection problems. Just look at the ridiculous stuff SteelSeries wants you to do to get this working: https://support.steelseries.com/hc/en-us/articles/360030068651-My-Arctis-9X-is-having-wireless-interference-issues-like-disconnecting-intermittent-clicks-What-should-I-do- I just can't believe I didn't test these out soon enough and now I'm down a huge amount of money for some crackling garbage.

One year later and i dropped my steelseries from my desk and the ear peace just shattered and i didn't buy a warranty my only advice is get the warranty love this product besides that.

Solid headset own 2. They have never left me down.

I bought these for my son's Birthday. He of course as all kids are nowadays doing school from home. Of course the online Fortnite gaming, etc is played more so also! He says that they are really nice.

Perfect headset, super comfy sound quality for the price is worth it

Owned for approx. 3 months and having the same problems that the other reviewers are having with connectivity issues and poorly constructed. I'm writing this review to warn others to stay away from the Arctis 9X and if you do decide to buy this headset anyways, do yourself a favor and buy the Best Buy protection plan so you can bring them back when they crap out on you and get a credit to buy something else...because you will not want another one of these

Worked great for the first week or less. After that, nothing but continued disconnect, static, mic wouldn't work. It's a no. Wired is best for streams / competitive.

Work really good. Came in good condition and exceeded my expectations.

Really disappointed with this product, the chat mixer isn’t good at all. Unless I kept it 50/50 I couldn’t hear both chat and game sounds. At 50/50 it was very quiet and hard to hear. They are built sturdy and look nice but audio quality is subpar. I get louder sound from my AirPods. EQ settings that it comes with are weak and even when creating a custom EQ I couldn’t tell the difference. Going back to my Astro A50’s as those seem to be the best so far.