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Customer reviews

Rating 4 out of 5 stars with 2514 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers often highlight the excellent sound quality, comfort, and long battery life of the SteelSeries Arctis 9X Wireless Gaming Headset. Many also appreciate the convenient Bluetooth functionality. However, some users experienced connection issues and others felt the price was high. A few customers also noted that the bass could be improved and the range was not optimal for all users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 2,514 reviews
  • Rated 5 out of 5 stars

    Great headset.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend was eyeing this gaming headset for a while and I finally got it for him and he loves it. Says they’re his new favorite headset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for gaming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset for gaming, Did a ton of reviews before I decided on this gaming headset. Highly recommend if you want the best gaming experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy on International is awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son absolutely loves them. We got great service oh, man named Brian back in the electronic gaming area he was very helpful.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Connectivity Issues

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not listen to any of the good reviews on this headset. The connectivity greatly issues outweigh anything that is good about this headset. It randomly cuts out and will disconnect in the middle of a game and you have to power it off and then power it back on, not what you want in the middle of a game. Seriously do not buy this it is not worth $200 any other headset would be better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 2 out of 5 stars

    Not worth it for XBOX One

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up returning after two weeks. The audio kept cutting out during a game. I did like the feel and the BT feature was nice.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! They are easily the best headphones I ever used

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what my son wanted for Christmas, so every excited to be able to talk on his phone and play at the same time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing. This was supposed to be one of the best gaming headsets, but I have had so many issues with it. The main one is the sidetone issue that other people are having, as in, the mic monitoring on this headset is near useless. I feel like I'm yelling whenever I use the mic because no matter how much I crank up the mic monitoring with the software, it doesn't make a difference. I've even gone into the code to edit it like was suggested online and that doesn't make enough of a difference either. Another issue is it's connection quality - I've lost count of how many times this thing has disconnected, even 3-5 feet away. No router or metal or any other wireless signal in-between, just intermittently loses connection in the middle of whatever I am doing. The most recent problem is the crackling that I thought was connection dropping in and out, since it would randomly disconnect from my xbox. It's actually because I had the volume on max; when I turned the volume down halfway, it stopped crackling. Why would anyone make a headset with a volume option that would be too much for the drivers/speakers to handle? It's not even that loud when it is cranked.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty decent product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall quality doesn’t seem as good as the Arctic 7 for PC and these are more expensive. Sometimes audio drops while playing a game.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound, easy to use once paired. A significant upgrade for those seeking to use a wireless headset.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be a great headset if it didn’t disconnect 7 times a day. Seriously got this out the package and it had disconnecting issues from the start. It finally just never turned back on. Remind you I’ve had this for less than 30 days... I play on Xbox and thought it was my Xbox at first but then realized there is no way because I’m sitting 4ft away from it!!!! Don’t buy this headset look else where.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox series headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got marked down, so great deal only reason for purchase. Easy connection, happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headset for Xbox. Have used it as wireless headphones for other occasions and they worked great. Havent had any issues with the ear cups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy being able to use these for my Xbox and I get so excited to play online with multiplayers so I can use this to the fullest of the abilities.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 1 out of 5 stars

    Broken hinge after 1 year. Common issue

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a pair of these. Love the sound and Bluetooth features. However I'm very careful with my electronics and the hinge broke after 1 year. If you search online about it you'll find most people got less than 1 year of use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally really enjoy using the headset. I do recommend updating the firmware with a PC just to make sure you don’t have any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Favorite headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ability to switch between my xbox and my phone whenever I receive a phone call or watching something on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Xbox & Windows

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my teenage son for use on Xbox One and Windows computer it seems to work right with both and looks to be very durable sound quality is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming headset. Am really enjoying the surround sound and ability to hear all the sounds in the game.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Takes a very very very long time to turn on/off

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is pretty good, but it takes about 7 and half years to turn it on and off.. Bought 7 years ago still holding down that power button

    No, I would not recommend this to a friend