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Customer reviews

Rating 4.5 out of 5 stars with 898 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 898 reviews
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on installation!!!! Very easy to work with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has good quality for the price advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product the best ever,I recommend very highly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Essential purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Required purchase as recommended by the insataller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it was so awesome it was so cool yay yay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad install in Rockford is great thanks Mark

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed part for truck system, sounds good still

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and was prompt if needed I would do it again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Installed the fuse for my car Audio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed the fuse for my car Audio. It went out again in less than a day. They fixed it again now installing another fuse. They didn’t find the root cause. I asked for hand controls. They said they can’t figure out how.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Almost a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a good job the only thing was when I got home the speaker for the bluetooth phone option did not work it was working before I took the car to Bestbuy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Volume control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What i was told to buy only it does not answer the phone (whic i thought it woud). only the volume control. Sales rep didnt know much. Works well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Steering wheel interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This interface mostly does what my factory installed radio does but won’t answer my phone. Have to do it on console. Don’t think there are any other choices for my car though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It wasn't succesful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a steering wheel install kit from best buy to get my Camry hooked to it but he couldn't get it to work. I was fully refunded for the kit though so that's fine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Consult a live autotech only.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only purchase this labor if you really wanted. Not 100% necessary or relevant if you decide to replace your vehicles OEM deck

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 geek visits I'm told it won't work with the phone control steering wheel functions

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    a/c heat fan no longer function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Car audio system works fine. The installation was completed with major issues. The technicians rushed and failed to verify that the a/c and heater were still functioning after installation. I called the BB in Reno, NV where the install was done. Advised to make an appt. Then covid and no scheduling of appts. I would like some assurance that this will be corrected asap when appts are being accepted.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi James. Thanks for connecting with us on this. I sincerely apologize for that disappointment. That's not the level of experience we aim to give you. We are certainly living in unprecedented times and we appreciate your understanding. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you.

  • Rated 1 out of 5 stars

    Why did I get charged more??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with the install but when I bought the item online I spoke to on line advisor and they ensured me everything I bought is what I needed for the unit to work 100% with steering wheel controls still working. Day of install it cost me another $150 for this to happen????

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok. I like it. But the install made the screen break a bit. Doesn’t seem that it was done correctly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Radio hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No the guy at my location is a jerk and thinks highly Of himself

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quantity over quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techician must be in a time trial when he installed my steering wheel control because now it works spoty (sometines it don't work at all) at best and the wires behind the console are not tidy and prevents console storage to close properly. If you know a different installer, skip geek squad. Fast but shoddy work.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your steering wheel controls up and running right away. I certainly enjoy the convenience of having them in my vehicle as well. We have Agents standing by to help and we offer a lifetime workmanship guarantee on all installations! You can visit us online at http://bby.me/excxg to schedule your service.

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