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Customer Ratings & Reviews

Model:
SURECALL FUSION4HOME OMNI/WHIP
SKU:
5164201
Your price for this item is $449.99

Customer reviews

Rating 4.1 out of 5 stars with 49 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 49 reviews
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    Owned for less than 1 week when reviewed.

    We now have cell service in our house, without this we had to go outside to get service. Read the installation instructions on line before buying, you will need to put a pole up, obtained separately, in order to mount the outside antenna. You will need to know where the nearest cell tower is so that you can orient the antenna correctly. You need to have some installation skills, it took some experimentation to locate in the right spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprised

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    Posted .
    Owned for 2 weeks when reviewed.

    Very impressed Did not expect much. Nice surprise. We have it only a few feet off the ground beside the metal building. Just to see if it would help. We have a fifth wheel parked inside a metal building. We couldn't even make a phone call inside the building, let alone sitting in the 5th wheel. Internet was a complete joke. So we didn't expect much. At just a few feet off the ground we are able to use our phones and the internet inside now.!!! We will be mounting it in a more permanent position, now that we know it works.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I would recommend.

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    Posted .

    The product works well, I am disappointed that you have to unplug and reset the amplifier much to often. The product was suppose to be able to handle more than one phone and other devices at same time, I does not do this very well at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ...........

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    Posted .

    I give this a 7 out of 10 . Works better with att phone than Verizon .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Significant improvement in reception.

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    Posted .
    Owned for 1 month when reviewed.

    This product has worked as advertised. Was a bit of a chore to install but I am in my 60s and managed to get on roof and get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good amplifyer

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    Posted .

    Put in and phone went from 1 bar to 5 bars.dropped decible reading from 120 to 68 so i am very happy no more slow internet and phone calls.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .

    This works well for our purpose. The price was right with BBY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working good for us.

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    Posted .
    Owned for 1 week when reviewed.

    No problems so far. We get four bars now,before we was zero to two at best.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    Owned for 3 months when reviewed.

    Doesn’t provide the service we hoped for, we live in rural area where cell phones service is not the best. This didn’t help enough to justify the price. If it were not already installed I would return.

    No, I would not recommend this to a friend
    • Brand response from Gord Austin / SureCall
      Posted .

      I am responsible for Surecall sales in Canada and 80% of our home booster customers are in remote/rural locations. You should upgrade the cable to thicker RG-11. This cable is not expensive but it will give you 67% more power inside. If that doesn't do the trick you should reach out to Surecall's customer support... they might help you by deferring the cost of swapping out your Omni antenna for a Higher gain Yagi antenna. Fusion4Home Yagi/Whip is a much better choice when the outside signal is weak. GordAustinSureCall

  • Rated 5 out of 5 stars

    So far great item

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    Posted .

    Just hooked up so far so good! A must have if live in counrty

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Set up, Signal quality

    Rated 4 out of 5 stars

    Works unless you're in no man's land like us!

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    Posted .
    Owned for 3 weeks when reviewed.

    Sturdy product, easy to understand basic assembly. Did boost talk signal but at my rural location signal is so bad outside & fluctuates constantly & I was hoping to boost data to Zoom & decided it wasn't sufficient benefit per cost for me to keep this model. May try a stronger unit if they go on sale or if I change cell provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repeater for Mobile Phones

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    Posted .

    Works fairly well. Only a small amount of problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PERFORMS AS ADVERTISED

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    Posted .

    INTERNET DESCRIPTION VERY HELPFUL; STRAIGHTFORWARD SETUP; PERFORMS AS ADVERTISED.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Set up

    Rated 5 out of 5 stars

    It does the job!

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    Posted .

    I didn't have any problems installing the product. I don't get great cell service where I'm at even though Verizon states their the best. Tried to resolve the problem through them but they said i would have to subscribe to my local internet provider to get better service. The service is needed to utilize their device to help improve their service. I said that defeats the purpose of using your unlimited internet. Anyway I normally receive 8 gigabytes for downloading, but with this device i now get about 23 gigabytes. I think I get poor service because of all the trees in the yard and neighborhood. I still have minor issues with my tv show freezing, but it's not as bad as before. Weather also plays a factor in reception. I use my internet for everything, computers, game consoles, and tv. It saves a lot of money since I've gotten rid of Comcast and I don't like centurylink at all. I would jus say don't expect miricles with this product, but it works for me.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t seem to work

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    Posted .
    Owned for 1 month when reviewed.

    This is something I had mixed reviews on. Doesn’t seem to work as described. Watched several YouTube videos and setup as described. No luck here.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Lte service, Set up, Signal quality

    Rated 5 out of 5 stars

    So far so good

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    Posted .

    We had very little cell signal at our up north home. We did alot of research and compared competitors. We decided on this one because of comments from others on its competition. The SureCall Fusion4Home has giving us a boost to even get a 4G LTE signal. Since installing it we have not had any issues. It did take a little work to install but we fully expected that. We did not need a professional installer to get the results we have. We use one of our cell phones as a hotspot and the speed we need is there with the signal we are getting.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not great

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    Posted .

    Didn't boost the signal as much as I hoped, garbage in garbage out I guess.

    No, I would not recommend this to a friend
    • Brand response from Gord Austin / SureCall
      Posted .

      Hello,

      Thank you for leaving a review on the Fusion4Home Yagi/Whip cell phone signal booster. I am sorry to hear that the booster didn't provide an adequate signal boost. We have a team of technical support experts who can troubleshoot your system with you to ensure that it is working properly, and/or send out an upgrade antenna to see if that helps make a difference. We would love to talk with you to see if we can get your system working any better. Please feel free to call us at 888-365-6283. We look forward to being able to help you.

      Best regards,
      SureCall GordAustinSureCall

  • Pros mentioned:
    Set up, Signal quality

    Rated 5 out of 5 stars

    Works in Mexico

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    Posted .
    Owned for 3 weeks when reviewed.

    Took it to Mexico and it works with T-Mobile phones as well the local market phones in receiving signal where you usually don't get signal out in the rural areas. The place of visit is a cement based house. Walls, floor and roof/ceiling. So very few weird parts of House and area around get signal for that matter. Real easy to set up inside, Connect power cable to receiver/extender box and white coaxed cable on other side to connect that to white antenna. I do recommend to watch 1 or 2 YouTube vids on how to set up and download app to find out where nearest cell tower is to point antenna for max signal reception.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work for me

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    Posted .

    By reviewing all of the ratings for this device, I thought it would work well in my area. It offered little or no signal boost. I returned the SureCall - Fusion4Home Omni/Whip to the store today.

    No, I would not recommend this to a friend
    • Brand response from Gord Austin / SureCall
      Posted .

      Hello Ciara,

      I am sorry to hear that our Fusion4Home Omni/Whip signal booster did not work for you. Thank you for leaving a review and letting us know of your problems.

      The performance of a signal booster greatly depends on the outside signal. Meaning, there must be *some* usable signal for the signal booster to catch, and then boost. I wonder if that could have been part of the reason our booster didn't work so well for you. Although very rare, other reasons could be a defective antenna or booster. Again, my apologies for the inconvenience of the booster not working. We are glad to hear that you were able to return it for a refund.

      All the best,
      Dustin, SureCall GordAustinSureCall

  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    Owned for 7 months when reviewed.

    Unless you are digitally smart don't get. Also not strong enough if you live in the country.

    No, I would not recommend this to a friend