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Customer reviews

Rating 4.8 out of 5 stars with 4 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-4 of 4 reviews
  • Rated 4 out of 5 stars

    Surface Pro 9. 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 9 5G is a great device running windows 11. The Surface Pro 9 is more of a tablet than a laptop which makes it very portable and convenient for travel. I personally like a laptop with a sturdy keyboard, but if a more flexible keyboard works for you this is the device of choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick easy to use great device for work long battery life good network connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Surface for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This year’s Surface pro 9 has absorbed the Pro X into its lineup. Plenty of reviews trashed the Surface pro 9 Arm version. I will offer my opinion. After owning both the intel and arm version. Why the Arm version succeeds: Ever since the pro x launched the surface has been redesigned into a very attractive device. Bottom and top bezels are large, but the sides are slim. It looks like one of the better looking tablets. The battery life it was separates the arm version from the intel. It offers battery life well over 10 hours and sometimes up to 14 depending on settings. While the intel version can get around 6-9 range. I find the arm version to be more consistent with battery life as well. I can hit the targeted 10 hours regularly without any adjustments. Intel version you would have to squeeze it to get the 9 hours. The Intel version is fine, just not as long lasting. The next big difference is that programs have to be compiled to run on arm or go through an emulation. This can be good and bad. The good is that since you are restricted to the programs you can run security is better on the arm devices. The bad of course is less programs. The device is fanless so you do not have fan noise and less heat. The fan’s on the Intel model did not bother me, but I do like how cool the arm version stays. 5G access is something that I will not use often, but it is nice if you want it. I can also go on and get a prepaid sim to use for a trip if wanted. Why it fails; Price is the biggest. Starting at 1299 you are paying top dollar for this tablet. When I say tablet I mean it as there is no keyboard included. So that will set you back a minimum 150. That is a lot of dough. Then you have the intel version priced at $999 starting. App compatibility is the next big issue. My needs are basic and I use Edge already on all my devices. I am not able to download google drive so that is something for me although I can access it online. Again you can get the intel version for less that does not have this issue. Performance suffers with apps that get emulated. There is a performance loss on non-native arm apps. Color options are only available on intel models with cool colors like forest green and sapphire blue. The arm version is stuck with platinum. What the reviewers get wrong: Performance. I mentioned performance above but the arm version itself is a good performer at 1100/5800 Geekbench 5 score. Reviewers will make it sound slow because you know Apple’s M2 has a higher score. The reality is that it is almost inline with last year's core i7. It is plenty fast. Again as long as you stick with arm native apps. I recommend this device for someone who wants to couch browse and do word processing. Yes, you can do this on many devices but only a few are premium, have high refresh rate, screen this size and run windows and have awesome battery life. There is one thing that I found with the arm version that I cannot verify and only comes from my own observation. It feels almost as fluid as an Apple, Samsung or ChromeOS device. I am not talking about performance, just how the touch screen moves. When I scroll with the intel version it does not feel as responsive. The arm version though I can do the thumb flick and watch the page scroll away. Again this is not scientific because there are a number of variables like the screen protector I had on, any updates applied, and settings. Conclusion: For me it comes down to a trade off of more battery life with less performance on the arm version of the surface. I also forgot to mention the camera effects you only get on the ARM version but to me those are more small differences. Most people I would recommend the intel version as it is the safe bet. If you know what you are using and the arm version sounds good then it is not a bad choice, just look for sales.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely good product. I was looking so much for a new laptop but at the same time something easy to take around for my job. A Best Buy employee show me this item and after tried out I decided to pull the trigger on this one . Amazing and versatile product.

    I would recommend this to a friend
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