Customer Ratings & Reviews

There are a handful of upsides to the Pro X from the previous Pro devices such as: larger screen, LTE capability, USB-C connections. These are nice advancements, but Microsoft failed miserably in one area. The CPU! They are not using AMD or Intel, but have opted for a Microsoft SQ1 chip which uses ARM64 bit technology instead of what most software uses as an x64 bit technology. What is the down side? Most applications (including Microsoft's own Office Suite) are not compatible with the ARM64 logic and must be run at the downgraded x86 (32 bit). This means that these applications have less access to RAM than most applications being built in an x64 bit world. Software tends to perform slower, show more lag and not perform up to the fullest potential. It is unfortunate that ~4 months after this device was released even Microsoft has not released their products to be compatible with the ARM64 chip and as such, I am not sure at what rate other software providers desire to onboard the cost and effort to support a new chipset beyond what is supported today. As far as I go, the Surface Pro X is a failure for me and will be returned. I am thankful for the Best Buy customer service and ability to go the extra mile in taking care of their customers.

It's like a laptop but it's a tablet with a keyboard. Nice, fast, sleek, it has everything I need for my daily tasks, let it be a video call or a travel time where I wanna catch up on some shows. It has the power to do both. I love it, Im not looking to buy a laptop any time soon. Only con I've found is Microsoft doesn't have many mainstream applications.

Can't do anything on this piece of crap. It has a SQ1 processor which can't run anything. It's the same processor they use for cell phones so it can only run apps that can run on phones. DO NOT BUY! Straight out of the box, during set up the screen blanked out. Had to do a hard reset. Now, a year and half later thank blanking out issue continues and even more often. Also doesn't come with a keyboard. For that insane price it should at least come with something. Sorry, but this computer made me loose all faith in Microsoft. Never buying from them again. If I had to give it a positive. I would say it's it a nice, sleek looking device. The display is nice, sound is very loud and the battery holds up. But if you can't do anything with it what's the point?

I love it. Its so light. and fast. I was always bought dell but this pc will have half of my future pc purchase from here on.

Love the storage for the pen. Super fast and lite weight

This was the answer to my dreams as I love the surface pro line of tablet computers. This one was expensive but I knew it would be and if it was as high performance as the Pro 6 I had with 16 go memory it out of be worth it to me. The sad fact is that it isn’t. From the beginning from startup it just isn’t up to the task of real PC performance. So disappointing but hoping MS learns from this and releases one with an actually computer processor.

I was able to use a generic print driver to print but most print manufacturers have not put out ARM based drivers yet. Some apps would not install either, like Box Drive.

This device is hands down the best portable productivity device on the market. It has some app limitations sure but that's not why you buy this 2-in-1. The processor is so underrated, all 8 cores running at 3ghz all the time. Never seen an issue with any slowdowns. My use case is living in microsoft edge/office suite. *Tip* make sure to use the new edge chromium and not google chrome. Who this device is not for: Those that need to do heavy video/photo editing Need to run specific apps on the go. Although you could do what I do and remote desktop into my Desktop whenever I need to do anything heavy

Overall I like the Surface Pro X, but it's very difficult to get blue tooth accessories working correctly. When I check in for support they tell me to reinstall all drivers which is not something I am comfortable doing. It's also difficult to understand what accessories actually work with the Surface Pro X. I love the light weight computer and it's easy to haul around with me. Still figuring out a lot of the setup and hope to resolve some of the issues I am experiencing.

This is so light and very fast. Works well with her having to travel and just put it in her purse.

Never did I think I would enjoy a laptop as much as I do this. The pen capture is exemplified only by the screens clarity

Clean and runs much smoother than My last generation surface which ran hot -

Great for engineering classes. Lots of storage...light weight

Good computer. A little pricey, but overall a good computer.

Fast and nimble. Easy to navigate and long battery life.

Great concept, however, I returned it due to issues running Office and Adobe Pro DC. A lot of programs won't work with the 32 but chip.

only an ok computer. the SQ1 chip was a terrible idea. Only so so computing power and it won't run some full programs. Only wants to run mobile versions of some things.

I like everything about this. Light and fast. I do lots of video communication these days and this works perfectly. Very happy with this purchase

I needed it for my classes which run on 34 bit this computer runs on 64 bit so non of my classes would load up

Build quality is fantastic. It feels very solid and well put together. The user replaceable SSD is a nice touch as well.