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Customer Ratings & Reviews

Your price for this item is $699.99
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The comparable value price is $999.99

Customer reviews

Rating 4.3 out of 5 stars with 519 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers frequently mention the Surface Pro X's ease of use, impressive screen size, and convenient LTE connectivity as significant advantages. Many also praise its lightweight design, long battery life, and snappy performance. However, some users point out challenges with the processor's speed and compatibility issues with certain applications. Concerns were also raised regarding the limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 519 reviews
  • Pros mentioned:
    Lte

    Rated 5 out of 5 stars

    Great for service where my phone had non

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoyed the pro x a lot and when I was traveling the LTE was awesome for some locations my mobile carrier sucked in reception!

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 4 out of 5 stars

    Great product but be aware of Windows ARMOR

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought the Surface Pro 7 as we already own a Pro 6 and love it. I returned the Pro 7 because I'm using it for travel/business use which I found it way too inconvenient to try to hit hots spot from my phone or local wifi every time I needed to use it. Thats when I switched to the Pro X. This is a great machine and comes with cellular connectivity which is the whole reason I came to it. The screen is better, I like the keyboard option better and a few more minor details. What I didn't know and the employee at Best Buy failed to tell me when I asked him if anyhting is different less the cellular, this has Windows 10 ARMOR. This is for added security which limits the use of a lot of applications and programs. Dropbox for example does not work with it. So do your research on your commonly used applications and programs before purchasing to make sure you can do what you need to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Nice tablet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered 8 of these for work to use in vehicles. Set up was fairly easy and the tablets run smoothly & quick. Our application required a WIndows OS and these work great while being more portable than a laptop. We did realize that having a Surface compatible pen makes using these much easier than using your finger. An added bonus is that RAM Mounts make a lot of mounting solutions for many vehicles which enabled us to securely mount these in our vehicles.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Lte

    Rated 4 out of 5 stars

    We're trying to bridge the tablet with the desktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like owning a Windows 10 tablet. Am encountering cases where it is necessary to resolve something on on my Windows desktop. That being said, LTE is a nice way to go...something as portable as a laptop, but not being reliant upon whatever WiFi hubs when you're on the road. What I mean is, it can improve, but I do support a tablet improving. Don't regret the purchase; only want to see a little improvement.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your feedback on your new Surface Pro X. Your input helps our teams as they develop the next generation of Surface devices. We hope you enjoy using your Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Processor

    Rated 4 out of 5 stars

    Great portable machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this computer. Love the ability to write on the screen but also have it function like a laptop. It’s super light and portable. Has been perfect for me to take to a client’s office. Only downside has been that the ARM processor doesn’t work with Adobe Acrobat and it also doesn’t work with Google Drive for Desktop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Angela - We appreciate you taking the time to tell us your thoughts. We're delighted that you love Surface Pro X's functionality and portable design. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Screen size

    Rated 4 out of 5 stars

    Nice Product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I updated to Windows 11 all my 64-bit programs are working. Best laptop/tablet I have owned. Very portable, satisfactory battery life, no sound, nice screen size, with sim card I almost always have an internet connection. Well worth buying

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and has everything i need for work love it

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Microsoft surface love!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this for my real estate business and it’s sleek and super compact.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device works perfectly fine for my college classes

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it use it everyday for my business and my personal everyday use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New computer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Very used friendly. Used it for open houses as a Realtor.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Processor

    Rated 3 out of 5 stars

    Think before buying

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st off let me say I've really enjoyed the surface pros since 3 came out they've all been really great and well done wonderful work wonderfully and they've always done anything I want them to do or needed to do but with the surface pro axis seems like the only thing they did was put was put cell phone company option to it and option to it it doesn't I get a lot of messages saying processor not supported other than that the things that do work great but it can't really do everything that I want to do. And I'm sorry to say that I don't feel the price that they're asking for is really worth it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Lte, Screen size

    Rated 5 out of 5 stars

    Amazing Device!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a Surface user from the days of the RT. I’ve always found the Surface products to be if the highest quality. The Surface Pro X with the pen integrated in the keyboard is an excellent design. Adding the ability to insert a SIM card for 4gLTE Service makes it exceptional. I do a lot of traveling for work and not having to depend upon WiFi is invaluable. Such a great device!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Lte

    Rated 5 out of 5 stars

    Best Surface Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Surface Pro X! I love the fact that I can use it like a laptop or a tablet. It makes work on the go so easy. I like that it has 4G LTE connectivity because I do not always have access to WiFi. The Surface Pro X is lightweight for easy carrying. Everything I can do at my desk, I can do on the go with my Surface Pro X

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Stacey – We're glad that you love the LTE connectivity and 2-in-1 functionality of your Surface Pro X. We hope its portable and lightweight design continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Amazing for work and fun!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for work and fun! The Surface is very nice because you can match your windows work with your tablet needs. If you use Windowns I recommend Surface.

    I would recommend this to a friend
  • Pros mentioned:
    Lte
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not capable of everything that the regular Surface Pro devices are, but it's awesome if you work on the web. The fact it runs on mobile data (sim card) makes it a premium device! If you're looking for something that can download all windows apps, this device is not for you. If you work on the go, BUY IT!!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Tommy,

      Thank you for recommending Surface Pro X to people who work on the go. We're glad that you're enjoying it and hope you continue to get a lot of use out of your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great machine with caveats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic with caveats. Everything about the machine is great, build quality, battery, etc. However, it still does not work with x86 apps. Many "regular" windows apps will just not work. If all you do is office stuff, surf, read, etc. this is amazing. For more, there are others.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 3 out of 5 stars

    The hardware is perfect, the software must mature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware quality is superb! Battery life is above 6-7 hours with many hours of videoconferencing and working in browsers and documents. Windows 10 is snappy as well, but beware some limitations, that I hope will be fixed soon: - GlobalProtect VPN and some other VPN clients are simply not supported on ARM64 (Store app won't work). - Skype app does not let me share the screen. I can't understand how Microsoft let that happen. - MS Teams app crashed a few times for no reason in the past few weeks and I would realize it's not running by chance. Performance-wise it is comparable to a Surface Pro with Core i5 with 8Gb.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Wish Apple IPAD would step it up to this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an apple everything person. and I prefer apple. However my ipad pro cant run Mac os, only IOS unless it is connected to mac book. this is thin, easy to hold. fast, and pen is very smoth, love the new design keyboard and pen .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Surface.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in healthcare. I specifically use the Surface Pro X for work and home projects. It's a great product for what I use it for and it's awesome for work. Easy to carry, lite, and easy to use.

    I would recommend this to a friend