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Customer Ratings & Reviews

Your price for this item is $699.99
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The comparable value price is $999.99

Customer reviews

Rating 4.3 out of 5 stars with 519 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers frequently mention the Surface Pro X's ease of use, impressive screen size, and convenient LTE connectivity as significant advantages. Many also praise its lightweight design, long battery life, and snappy performance. However, some users point out challenges with the processor's speed and compatibility issues with certain applications. Concerns were also raised regarding the limited number of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 519 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, light-weight, and easy to use. I’m a college student so the tablet/laptop duo is great for me. Good graphics and speed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Gabby – It's great to hear that it fits your needs for college. We're delighted that you enjoy the speed, graphics and sleek design of your new Surface Pro X. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    FANTASTIC

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WONDERFUL PRODUCT, ITS. PERFECT FOR MY JOB, I HAVE CONECTION EVERYWHERE

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    More convenient than a traditional laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for work and they do the job. Much lighter and more convenient than a traditional laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 3 out of 5 stars

    I'm not sure...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really enjoying my Surface until I went to use it and noticed vertical lines on the display. I've only had a couple months and I fear it will require a replacement. Other than that, it has been great to me. Easy to set up and use. Love the screen size, lightweight, and portability.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface pro x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the fastes light weight multi use computer. I recommend this device to anyone looking to purchase a computer.

    I would recommend this to a friend
  • Pros mentioned:
    Lte, Performance

    Rated 5 out of 5 stars

    Seamless connection and performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall performance of this 2-in-1 is amazing. Connection to LTE network is great and performs seamlessly

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It’s great to hear that Surface Pro X is working well for you. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good laptop alternative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. However, it does tend to freeze up occasionally. Not okay for new unit, but hope yo fix with update. Love the functionality and ease of use. Price is a bit fustrating. The unit was 999 on sale for 799, but then 70 for mouse and 150 for keyboard. I would prefer a package deal. Overall i do like my unit.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      We're sorry that there's an issue with your Surface. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://aka.ms/AA4r432 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6 Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surface Pro is a powerful beast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this unit due to the Verizon sim card capability and it works great. The keyboard is good but can be better but it does light up so you can work in low light conditions. The battery is another as why I purchased this unit. The battery has a very extended life. Powers up and down quickly, the sims card connection is fast also. The scene is nice and vibrant. Overall I am very pleased with the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic for my intended use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a frequent conference attendee and speaker and I need a device to keep notes on, deliver presentations from, and read emails. This is extremely easy to travel with (more so than a laptop) and is more functional than a simple tablet or a phone. I would not use this as my everyday machine, but it does see some usage when I’m not traveling. I like using this as a tablet. I honestly think the iPad Pro (2018) has the better form factor, but it simply doesn’t have the same functionality as a Windows machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough good things about this unit. I wanted something like a hybrid and this has met the mark. It is lightweight and extremely versatile allowing me to take everywhere. For anyone on the go, this unit is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful computer works smoothly, just wish there were more accessories for it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was perfect purchase for my new adventure. The price was great

    I would recommend this to a friend
  • Cons mentioned:
    Processor

    Rated 4 out of 5 stars

    Love it but i knew what I was getting

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great laptop if you know what you are getting. It will not run 64 bit apps. There are some that will run with an emulator. So it will all of office. browsers and most of the apps in the MS Store. It is a beautiful piece of hardware that looks really great playing media.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Love the computer best Microsoft product out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer best Microsoft product out there easy to carry around better life

    I would recommend this to a friend
  • Pros mentioned:
    Lte

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reviewing comments from other buyers and talking to the associates at Best Buy I felt confident with this purchase. This item was purchased my my daughter who is a college student. My older daughter has the Surface Pro 7 but has to rely on the college wi-fi, which can be sluggish at times. This tablet keyboard combo connects 4G to our family Verizon account allowing for seamless signal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great school computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for my 7th grade son. Fits in backpack, and very user friendly

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Tablet with LTE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tablet and with LTE. Tablet is just the right size but on the heavy side. The sim card slot took some finding but it's under the back stand flap. Screen is bright and vivid. Battery life is good. Responsive with no lag even on LTE.

    I would recommend this to a friend
  • Pros mentioned:
    Lte

    Rated 4 out of 5 stars

    Ed’s laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface pro Max that I purchased does what I want it to do and what the salesman told me it would do, he was very helpful. The Geek Squad was very helpful and spent a lot of time loading programs and making it work for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet is very light weight, easy to use. Display is very crisp.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're thrilled that you love the display, and lightweight design of your new Surface Pro X. We hope it continues to serve you well. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Surface Pro X is Excellent!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. already purchased a 2nd one. will definitely purchase another.

    I would recommend this to a friend