Customer Ratings & Reviews
- Model:
- SWNVK-500KH4-US
- SKU:
- 6483064
to a friend
Poor support, questionable quality control
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3 of these systems a year ago. One of the systems has had 3 camera failures in that time. You can get replacements under warranty, but it takes a month of working with this lethargic company and diligence on your part. They are very slow to communicate. I'm guessing they are intentionally understaffed. Also, their Android security app is awful. It crashes a lot. Trying to play videos is convoluted and unwieldy. It's ok for monitoring but you are much better off with their PC program or directly using the NVR. Also be sure to update the firmware of the cameras themselves or you will probably experience connectivity problems with them.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello dlee,
We are sorry to hear about your experience with your support team. Please know we are here to help. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Our development team has listened to our Android user feedback and has addressed these issues from our users. V.3.0.129 is being rolled out to all users over the next week. Please consider joining our Beta program to update to the latest version now.
For further assistance please visit our support page on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Not good for value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to customize There is lag between the real picture and the picture received on mobile phone I get many unnecessary notifications,even when it starts to snow I srr to art getting many notifications
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello AyhamA,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with your Wi-Fi NVR Security System. Based on the information provided, we would recommend communicating with a member of our support team and providing your internet upload and download speeds. Please visit our support site, click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
LV
Swann Customer Support
Love my recent purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I have for about a month. Easy to use. I would recommend this to my friends.
I would recommend this to a friendMisrepresented
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this product the description said wireless and did not explain the power requirements for the cameras needed to be hardwired.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello ExtremelyUpset,
Thank you for sharing your feedback. The Swann 1080p Wi-Fi NVR Security System can see and control all your devices, including wired systems, wireless and powered Wi-Fi cameras, and more on a single mobile app. The product description for this product states, "The cameras plug into power while their video signal back to the NVR is transmitted wirelessly" We are sorry to learn our cameras did not meet your expectations. If you are looking for a 100% wireless camera we recommend visiting our website and looking under Products and Wireless and Accessories. If you require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
