Customer Ratings & Reviews
- Model:
- SWNVK-1686810FB-US
- SKU:
- 6423312
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers are pleased with the excellent picture quality produced by the cameras, both during the day and night. The cameras themselves are also praised for their robust construction. Positive feedback highlights the system's aesthetically pleasing design. No negative customer feedback was reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Security
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Swann Security Cameras, picture clear day and night.
I would recommend this to a friend Nice system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good looking system. Unfortunately could not install due to my houses structure.
I would recommend this to a friend- Pros mentioned:Picture quality
Security cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little delayed but overall it’s pretty good cameras.
I would recommend this to a friendBrand response from Swann
Posted .Hello TjfM,
Thank you for reaching out to us and sharing your feedback on our Swann - 8 Channel 2TB NVR. We are glad to know that you are overall happy with your most recent purchase of our Swann System. At Swann, we strive to create products that are affordable and easy to use. We hope you continue to enjoy all the great features this system has to offer.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Picture quality
Buying another soon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Over all build is awesome, highly recommend.
I would recommend this to a friendBrand response from Swann
Posted .Hello Richard,
Thank you for reaching out to us and sharing your feedback on our Swann - 8 Channel 2TB NVR. We are glad to know that you are overall happy with your most recent purchase of our Swann System. At Swann, we strive to create products that are affordable and easy to use. We hope you continue to enjoy all the great features this system has to offer.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Picture quality
very good quality and very easy to use. Very user
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good quality and very easy to use. Very user friendly.
I would recommend this to a friend Deceptive claims and poor quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deceptive. Cannot display more than 3 So called 4k streams at a time. Night vision looks good but in reality does not work well at all. System failed after first few months. Support is a nightmare to deal with. I do not recommend this product.
No, I would not recommend this to a friendPoor camera connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s always dropping video and it’s direct wired to the internet very annoying
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Jessi,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Want to use the mobile app? Yeah, good luck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to be able to access your cameras from your mobile device or computer, THESE ARE NOT FOR YOU! Take a look at reviews in the app store or play store, and see that this is not an uncommon issue. Support is not helpful, and it seems like they are not even working on improving the mobile access features. Especially for such a high price, you would expect better services. Save yourself some time and buy a Nest or a Lorex system!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Peter,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We have recently launched updates to the Swann Security application, introducing Modes and correcting any previous bugs. Your feedback is appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.none since i was bought i never touch it. Becouse you plaing game
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Haile,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection. We would like to know more about your experience and the things we can do to improve. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Camera System
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The value is better if you get the eight camera options that are widely available
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Ahmeed,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras. We would like to know more about your experience with our product and how we can improve. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Second rate company!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant view cameras on app to adjust them is first issue. Second issue poor support by Swann to app fix issue after months of complaints by everyone shows quality you are getting! Stay away from this brand! Took back! Going back to Reolink Brand, better quality and service.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 8 Channel 2TB NVR, 4 x 4K PoE Cameras. Since the most recent migration Swann was launched multiple updates to the application to help improve your services. We understand that at this time not all potential bugs have been corrected. Swann will continue to launch updates to the application in order to improve your experience. The COVID-19 pandemic has slowed down the process for production. We are doing the best we can to address all concerns in a timely manner. We are sorry to know that you have since returned your system. Your feedback will be shared with the rest of our team.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Piece of crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three days of good use then nothing but disconnection notices and the equipment not authenticating and acting like it’s in sleep mode on the monitor and you have to pull the power to get it to come back up. Then trying to understand their customer service just frustrates you even more as they stumble through to tell you to reset the system and monitor the problem.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Brian,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection. Based on the information provided, the issue you are experiencing is video loss on your cameras. This can be due to the fact that the item is not properly installed. In order for us to further assist we are such a please contact a member of our technical support team. We can then diagnose and troubleshoot your unit. If you are not happy with the level of support provided, you can request a supervisor or Level 2 Support Team Member. Please know that our support team does offer a one-year warranty provided a copy of your receipt or 36 months with valid registration. Outside of this timeframe, we are unable to process a replacement of the unit free of charge. We look forward to speaking with you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
My home security
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are wonderful Clarity is super, the volume is wonderful On my other cameras I never had that. Just love them
I would recommend this to a friendNice hardwire bs changing batteries
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple system for work areas. Easy install, better than changing arlo batteries
I would recommend this to a friendBrand response from Swann
Posted .Hello Fmoser27,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Picture quality
Too many false alarms
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many false alarms. The camera is good.this is best for continua recording
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Kasi,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection. The recorder settings allow for adding in mask zones that help reduce the number of false triggers. More intense heat sources (e.g. vehicles) may detect a little further away and less intense heat sources (e.g. pets/small animals) may need to be a little closer before they are detected. The range/sensitivity of the motion sensor can be adjusted via the True Detect Motion Sensitivity settings bar in the app. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
For my Home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second set of Swann security system. Love them.
I would recommend this to a friendBad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with them. You need more than2tb to watch it without breaking the video up langing!!!!!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights. Based on the information provided, we would recommend reaching out to a member of our technical support team when you are in front of the unit. Together we can help look further into your settings and adjust the settings to your specific security needs. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Item! Great Deal! Great Quality! Easy to hook up!
I would recommend this to a friendBrand response from Swann
Posted .Hello BDB72,
Thank you for reaching out to us and sharing your positive feedback on our Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection. We are flattered to know that you are overall happy with our system. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. With the Swann Security application, you can see and control all your devices, including wired systems, wireless and powered Wi-Fi cameras, and more on a single mobile app. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Security Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, nice features reasonable price, easy to use
I would recommend this to a friendGreat Equipment but Customer Support...?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a DIY'er with quite a bit of experience and tools. I still have yet to install the system, but have tested it out of the box due to the "15-day return" limit (which I totally understand). Here's my impression so far: After all of my research, I am super-happy to get the quality of cameras and intelligent analytics software for the price. However, I am not happy about the support from Swann so far. With all of the other pros and cons, I would suggest that most homeowners plan, buy, install and program the system using a professional alarm company. The system features get MANY 5-stars from me so far, but it earns overall 3-star due to my unhappiness regarding customer support. Pros: *Equipment* -- All of the equipment looks like it is in good working order. *Sirens and lighting* -- I am happy that all cameras have microphones, speakers and sirens. One is actually able to speak to people through the speakers. Haven't tested this feature yet. *Intelligent analytics* -- This truly appears to be a professional system, judging from the software. The most important features to me are the ability to exclude areas of the monitored areas from the motion alarm function (e.g. trees that tend to blow in the wind, pedestrians on the sidewalk, etc), setting lines that alarm if objects cross them, boxes that are definable for alarm when entered or exited, etc. Again, I am just getting started, so I'm a novice. If you want the actual FULL info. session, go to Swann and download the Platinum Digital HD Instruction Manual (this is for the NVR-8580). It will blow you away. *Infra-red motion sensing redundancy* -- This feature is supposed to dramatically reduce non-intended activations. If it works as marketed, I will be extremely happy with it. Cons: *Underlength cables* -- The ethernet cables are all 50' long, so plan on buying a few longer cables for a normally-sized, L-shaped house unless you will be staging your NVR near the center. *Monitor image* -- The display was too large for my TV screen at 1080p (i.e. the clickable options were outside of the visible screen area), so I reduced the reso to fit everything in. Now, much of the text is too small and very difficult to read. Luckily, my wife and I have been toying with a new TV for a while now; so, I bought a 43", 4K TV which will be arriving next week. I presume that it should work like a dream. *Anchor screws* -- One of the drawbacks of bullet cameras is the ease of being able to knock them off of their mounting surfaces. Mine are going to attach to wooden eaves. I will be buying beefier "security" mounting screws (i.e. not Phillips heads). I will probably have to enlarge the mounting holes. At the end of the day, a bad guy (or gal, of course) will probably knock the thing off with no problem...after he or she shows up in my overlapping camera image from another source. Of course, they will probably hit a house down the street, instead :-) *Concealment* -- If you place it next to your TV, you will have all you need in the box. Also, there is a Dropbox feature for immediate upload of images. This is good for situations where a professional comes in and destroys or takes the NVR. I am going to conceal mine, so I am having to run longer LAN, power, cables and buy a wireless mouse (with a USB extension cable for the mouse antenna). Just be prepared to buy custom equipment (mainly cables and a wireless mouse with a remote antenna) for a concealed location. *Instruction manual* -- It is only available online, and is 111 pages. This should really be included in the box, especially due to the software component. When it comes to the phone company not printing the white and yellow pages anymore, I get it. This, however, is a product with a cost of over $1,000. Spend the $3 for the manual, Swann. *Mouse-only interface* -- Most of the software functions only require a "click" but, boy, am I tired of typing my password with the mouse. Also, renaming all of the cameras (e.g. "Front Entry") will be tedious. There will be people who want to connect a wireless keyboard, at least for initial programming. It sure would be nice. *Live support* -- They have a good support/community site where customers can discuss issues such as compatibility with wireless mice. However, I found five discussion threads concerning an error code saying that the IPC's were not supported for intelligent analytics that the system is clearly supposed to include. There is a chat feature in the page, but I was waiting in the chat queue for 1/2 hour with no response. I decided to call them, but couldn't find a telephone number. Now, I get it that they don't want to be flooded with over-their-heads homeowners who want information on a project that they shouldn't even be tackling; however, they need to be super-attentive to valid contacts for help. By the way, I noticed that brand support from Swann is good at responding to these reviews...so would you please answer those five people in the community forum who are looking for an answer to that question: "'Connected IPC does not support Intelligent Analytics"' - I have NVR-8580"? Thanks.
I would recommend this to a friendBrand response from Swann
Posted .Hello MockDoonald,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras. Your detailed review gives us and our development teams a good understanding of the things that we have done correctly. Along with those features that could use some improvement. We will have the appropriate team look into the mentioned question on our support page. Swann will continue to launch updates to the firmware and application in order to further improve your experience.
https://support.swann.com/s/
If you need an immediate response, please know that you can request a callback with a Level 2 Technical Support Agent.
https://support.swann.com/s/
Your feedback is important to us and will be shared with the rest of our development teams.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support