Customer Ratings & Reviews
Customer ratings & reviews
Good product - Need improvementsPosted
The picture quality of SWANN cameras is excellent with reasonable price. This is why I purchased the system. However after installation I realize overall system performance is somewhat disappointing. The user interface is clumsy, not intuitive/friendly, not built to todays standards. System playback from remote (computer/phone) not working well. The customer support are friendly and responsive. My system was installed by Geek Squad. They are nice guys but their knowledge on the system is minimal and can not provide much help beyond the physical installation and cable wiring. They encountered difficulties setting up the system. They were never trained by SWANN on the system they install. They arrive without written testing procedures to demonstrate the system is functioning as expected. I am very surprised by unprofessional process by SWANN/Best Buy process.
I would recommend this to a friend