Customer Ratings & Reviews
- Model:
- SWNVK-886804FB-US
- SKU:
- 6423291
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers are pleased with the excellent picture quality produced by the cameras, both during the day and night. The cameras themselves are also praised for their robust construction. Positive feedback highlights the system's aesthetically pleasing design. No negative customer feedback was reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great Pro-grade IP Security System
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having several standalone security cameras, I decided to get a real wired security system that was based on Power over Ethernet (PoE). I am so glad I got this system. This is a really professional security system, just without the off-site professional monitoring (which by the way saves about $50-$60 in monthly fees). Seems like at least one of these complaints sounds like it’s written by a competitor. I can view the cameras just fine, I can hear audio and the video is super clear. While setting them up does take time with running the wires, the feeds show up on your monitor as soon as you connect the cameras to the recorder. I love having the option of continuous recording or recording only events. I also love the spotlights, for as small as they are, they are brighter than I expected.
I would recommend this to a friendBrand response from Swann
Posted .Hello DJay,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann 8 Channel 2TB NVR kit. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Currently meeting our exterior surveillance needs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus far, I am happy with this purchase. However, there are times when I am trying to access the cameras' live feeds via the mobile app and it will not display the live feed, or displays it for a while then stops. I cannot determine whether this is due to latency between the cameras and the NVR, or the upload speed of the internet to which the NVR is connected, or something else. I have experienced similar issues with our Ring doorbell, so it might be a problem with the internet connection.
I would recommend this to a friendCameras
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras are great! Move easily…I did not mount or set them up Best Buy did…but adjustments I made were easy! There’s a bit of a delay on visual and a pretty bad delay on audio but all in all very happy with the peace of mind these bring
I would recommend this to a friend- Pros mentioned:Picture quality
Home security camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are excellent. They capture everything in full color. Clarity is great.
I would recommend this to a friendBrand response from Swann
Posted .Thank you for taking the time to share your positive feedback. We are glad to hear you are enjoying the picture quality on these cameras LV - Swann Team
Easy setup
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy installation and setup. Perfectly fit our businesses needs.
I would recommend this to a friendBrand response from Swann
Posted .Thank you for sharing your positive feedback. We hope you continue to enjoy all of the features our system has to offer. LV - Swann Team
- Pros mentioned:Picture quality
Great Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system exceeds my expectations. The picture quality is outstanding and the cameras are well built. Its a little pricey but you definitely get what you pay for.
I would recommend this to a friend - Pros mentioned:Picture quality
My purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these cameras work really good easy to set up and the picture is really good, only disappointment was that is the video that advertised this product shows it able to capture license plates. But to me it don’t record them that clear you might be able to see only one letter or number. But I’m still learning how to use everything on them so maybe I’m doing something wrong
I would recommend this to a friend - Pros mentioned:Picture quality
Reliable Cameras
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras and picture quality. Reliable and affordable.
I would recommend this to a friend - Pros mentioned:Picture quality
6 month review.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system - fairly user intuitive…great picture and video quality. Night vision is great as well! Only drawback is not all the cameras display all the time-meaning, outbid the 8 cameras, sometimes 6 and 8, or 7, or a combination of them won’t display. To fix this, you need to power down and reset the system.
I would recommend this to a friendBrand response from Swann
Posted .Hello Teamgomez,
Thank you for reaching out to us and sharing your feedback on our Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlight. Your honest feedback gives us a good understanding of the things we have done correctly and those that could use some improvement. It is not common for your system to experience video loss on several channels and requires a reset. When possible, please reach out to a member of our support team and provide more information on the issues you are experiencing for assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Together we look forward to addressing the issues you are experiencing. Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a security company who had a crappy CEO. Good thing for email leaks. Anyway, camera are nice, wish the ethernet cords came 100ft than 60ft but that’s my issue. The software take some getting use to but not too complicated. Wish the frame rate was min 30 fps not 15 fps.
I would recommend this to a friendProfessional
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional business quick at addressing the issues to your problems there was a waiting issues but other than that .. i like the way they take care of therd customers
I would recommend this to a friendBrand response from Swann
Posted .Hello KennethB. Thank you for sharing your feedback. We are glad to hear you find value in your Swann system. Your feedback is important to us. LV - Swann Team
- Pros mentioned:Picture quality
GREAT BUT THE FIX IS NOT QUICK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT CAMERA BUT ONE CHANNEL QUIT AFTER ABOUT 10 DAYS . I GUESS I WILL HAVE TO WAIT A MONTH OR TWO TO GET SOMEONE OUT HERE TO FIX IT. CALLING FOR A FIX OVER THE PHONE IS A BUST .
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Bonkers,
Thank you for reaching out to us and sharing your feedback on our Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras. Please know Swann offers a one-year warranty provided a copy of your receipt or longer with valid registration. You can request if you are eligible for an Advanced Shipment for your order to be shipped out as a priority (more information may be required). While our main offices in the US, UK, and Australia are starting to see a reduction in COVID-19 restrictions, our Technical Support team headquartered in Manila continues to experience significant restrictions in their area. Wait times for calls and responses to emails and chats from our Technical Support team continue to be impacted as a result.
Our support teams can be reached 24 hours a day but our Warranty Department can only be reached Monday - Friday 8:30 AM - 5 PM PST at 1-800-627-2799. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Cons mentioned:Durability
Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They last 15 months, HDMI doesn’t work anymore, second time buying the same brand, but goodbye Swann not recommended
No, I would not recommend this to a friend Swann 16 camera security camera system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yoh c an only view play back on 3 cameras at a time.
I would recommend this to a friendBrand response from Swann
Posted .Hello MarkS,
Thank you for sharing your 5-star review. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please reach out to us via any of the following for real-time support:
1. USA & Canada: 1800 627 2799
2. AU: 1800 788 214
3. UK : +44 808 168 9031 (Toll Free)
Thank you,
LV - Swann Team
- Pros mentioned:Picture quality
Swann 8 camera system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be working well, sound pickup is excellent Digital zoom not quite as expected Overall picture quality is very good
I would recommend this to a friend Shiny new toy needs a lot of improvement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: 4k, Spotlight, Speaker & Microphone. Cons: Badly designed mobile app, sectioned confusingly recordings with no clear marking, for easy viewing; No working app for viewing and saving through PC connected to the same network. Swannview Link for Windows DOES NOT WORK, completely failed to connect. Through own attempt, was able to view live through IE, however, not able to pull footages directly to hard disk. The only way is to use USB using the NVR itself. How inconvenient, and insane is that, especially when the NVR is placed in the basement or attic. Bottom line is that it's not practical until both the remote app and local view problems resolved.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Wilfred,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Best security system
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We still have till this day thank you. We added more of this brand to our homes.
I would recommend this to a friend- Pros mentioned:Picture quality
1st time camera setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good setup wasnt too hard works fine we like it
I would recommend this to a friendBrand response from Swann
Posted .Hello Lugnutz,
Thank you for reaching out to us and sharing your positive feedback on our Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection. We are glad to know that you are happy with your most recent purchase of our Swann System. We hope you continue to enjoy all the great features this system has to offer. Please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Picture quality
Security system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camaras are very good quality, but the application sometimes work, sometimes no, and the range is too sensitivity
I would recommend this to a friend Do your due diligence before purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't stress enough how important it is to do your due diligence before committing to a brand that you are expecting to keep you and your family safe. I was excited when I found this system on sale and ordered right away. Everything seemed to be working during an initial test but ignorant me didn't bother to test all the Ethernet cables prior to installation. If you get this system please take the Ethernet cables and gift them to your biggest enemy. They're so cheap and fragile that 2 mine ended up not working. I've been in touch with Swan for about 3 months now and they've had me jump through many hoops to avoid sending me new cables. Finally, after over a month or ghosting me, Swan started emailing me and calling me several times after 11PM. While I appreciate that they finally decided to take me serious, I think I would prefer not to get bombarded with calls that late in the night. Overall, the system is a good value when on sale but be prepared to provide your own Ethernet cables and don't bother with any support after the return period.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection. Based on the information provided we see that you have taken the time to speak with a member of our technical support team regarding the issues you had and the quality of the ethernet cables. We only stock one kind of ethernet cable which is the one included in the package. If you are not satisfied with our level one support team you will be transferred over or set for a callback with a member of a level two support team. Since they may not be easily available our support team I’ll give you a call back as soon as the next available level two support agent is available.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support