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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.3 out of 5 stars with 142 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers enjoy the PRO SERIES HD 4-Channel surveillance system, particularly praising its excellent camera quality and clear picture. Many found the system easy to install and set up, highlighting the straightforward process. The positive feedback focuses on the system's performance and user-friendliness. No significant negative feedback was reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 142 reviews
  • Rated 4 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and eassy to install no help done in 1hr

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 4 out of 5 stars

    Great hardware, software is okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these cameras to keep an eye on my home while I'm at work or out of town. The hardware quality is great, and I liked that the cable runs were 100 feet instead of just 60. All the cameras are mounted outside and the picture quality is great when watched on a decent 1080P monitor. The night vision works well and the motion detection seems accurate. My only complaint is the software is kind of discombobulated and hard to navigate even for an experienced user. The mobile app is great though.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Almost Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit for keeping eyes on my home... Only ting I wish this unit had was audio, hence the 4/5... I love that I can purchase the unit and be self contained. There is no "cloud service" that needs to be purchased in order to have recording ability. My property is under surveillance 24/7 with no extra cost. While not a preventative measure, it is there if I need to look at the data. The unit was simple to hook up and set up.I was even able to hide the HD unit very easily to protect the data.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 3 out of 5 stars

    It does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job. It does not show faces clearly but tracks movement. Sometimes the movement is so sensitive and it detects tree leaves blowing in the wind as movement. The app is difficult to use. I would not recommend this to a friend just because of the quality of the camera. The only pro is that it has a lot of storage, the night vision, and access on the app.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Image quality

    Rated 4 out of 5 stars

    Nice system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are great. Live view is awesome. App is terrible and only works part of the time. Still have yet to figure out how to get push emails since there are no push notifications for the app

    I would recommend this to a friend
  • Pros mentioned:
    Image quality, Setup

    Rated 4 out of 5 stars

    great 4 cam sys.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy set up and operation ,very clear pics.running the wires in the attic was the most difficult part of the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Image quality

    Rated 5 out of 5 stars

    Great system for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Clear images and easy to install. Would recommend to anyone looking for a quality system at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Image quality

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was complete. Easy to set up.camera quality is pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great For 4 Bedroom Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easiest set up that I have ever done, as far as the connections.. plug and play, then you need to spend some time understanding how to set up the recording times for each camera , which is great..I have one to record from 10PM to 6AM continuously and all of the others in sensor mode., sensitibility can't be adjusted though , sometimes even a spider or a bug in the path will set of the camera to record , but that is not a problem for me , use the app on your phone to view live video is good.. make sure you do a test of the hole system before running wires through the attic or holes in the walls .....

    I would recommend this to a friend
  • Pros mentioned:
    Image quality

    Rated 4 out of 5 stars

    Superb protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are a necessity because of the way the world is today and plus, it shoots in 1080 so you can people on the camera as if you are looking at them yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Image quality

    Rated 3 out of 5 stars

    Good Camera if experienced, bad for beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these because I had just moved to a new area and was expecting a lot of packages to be coming through, I only got around to setting up two of the 4 cameras it came with. At first, these cameras are great, they run 24/7, show a timestamp (which is a MUST for a security camera, which unfortunately the ARLO did NOT have), and are HD. HOWEVER! The cable connections are VERY finnicky - at least once or twice a week I would have to adjust or reseat their connection to the DVR because I would lose signal from one or both of the cameras. I'll admit, I may not have installed them perfectly and that could be the cause of the issues, but at this point i'm taking them to geek squad to have them repaired or replaced. TL;DR: if you have time to mess around with the camera once or twice a week and need 24/7 cameras, these are great, if you just need a simple setup with hands off use, stay away.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works fine and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works quite nice. It was easy to install. Next time I would think on a wireless system, although those are much more expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these inexpensive cameras for a rental. I have a very high quality system on my residence property but I didn't want o spend the money on something like that for this application. The resolution and night quality are about what you would expect for the money. You may be able to see someone and identify them or maybe not at night. Daytime viewing is decent. Recommend only if you don't have higher resolution IP cameras in your budget.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great product awesome quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install enough wire to put it on every corner of my apt

    I would recommend this to a friend
  • Pros mentioned:
    Image quality

    Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surveillance System does the job. Nice clear wide view and shows really good at night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I have been searching for security cameras. We've been shopping around and we finally decided to go to Best Buy. I'm glad we did we had a wonderful gentleman that helped us with all of Our questions and answered all of them! We ended up finding one that night! We had done research and their price was the best price! The awesome service and how easy it was to get in and out it was an awesome experience! The cameras work great I would highly recommend!!!

    I would recommend this to a friend
  • Pros mentioned:
    Image quality

    Rated 4 out of 5 stars

    It does it's job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely hate the UI of this product. Navigation is a nightmare. To the pros! Camera quality is great. Actually, that's about it. This product is very simple. It does what it was made to do. Once it's setup, you're good to go. I would advice anyone looking at this for home-use, go Arlo. This requires a bit of work as the cameras are wired, & the UI would drive you crazy... If you're a Small Business, any version of this would be good, but maybe get the Dome cameras that you can turn and control. Having to pre-setup angles was a complete waste of an afternoon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the product. Had Geeks install it. Has 4 cameras. One camera was not clear. Geek guy confirmed that 1 camera was bad out of the box. Other cameras & video feed was EXCELLENT! Swann is TERRIBLE for replacing bad camera. They are in Australia. They demand that I send them the bad camera AT MY COST. Best Buy is working to correct the bad camera. I suggest you be wary.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Image quality

    Rated 5 out of 5 stars

    Super Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed these cameras and they work great. You only need a monitor for the setup. You can use the app to view recordings and live stream

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    easy to install and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the cameras easy to install and the software easy to set up

    I would recommend this to a friend