Customer Ratings & Reviews
- Model:
- SONVK-169008DE1PT-US
- SKU:
- 6510481
to a friend
Cameras are okay, but the app is awful
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says that is can do smart detection and all of this stuff, but it can’t. When I called support they said these camers do not work like that. Notification’s suck and if I could return them I would. Sadly the house was being built and I didn’t start using them until the warranty was expired.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Jared,
Thank you for your feedback. We're sorry to hear about the difficulties you’ve experienced with the app and smart detection features. We understand how important it is for these features to work as expected.
Our cameras feature True Detect™ heat and motion-sensing technology, which is designed to improve detection accuracy by differentiating between human and vehicle motion and minimizing false alerts caused by other types of movement. For more information on how True Detect™ works, you can visit our support page below:
https://support.swann.com/hc/en-us/articles/12353326552089-About-True-Detect
If you’re having issues with notifications or app performance, there might be specific settings or updates that could help. I encourage you to contact our support team at [email protected] with details about your user ID so that our team can look further into the issue you are experiencing. Our team can guide you through troubleshooting steps or provide additional support.
Thank you for your patience, and we hope to resolve these issues promptly.
LV - Swann Team
Best cameras ever for the price.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras, grest features, from counting pleople or cars entering or exiting to loud sound and face recognition with email alerts.
I would recommend this to a friendBrand response from Swann
Posted .Hello OscarG. Thank you for sharing your positive feedback. We are happy to learn you find value in your new Swann system. For assistance, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
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Swann difficult to work with. Does not honor warra
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 cameras became water logged within 2 months. Another camera or two offline for unknown reasons. Swann has not replaced the bad cameras. Would not buy again.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello RogerH,
Thank you for sharing your feedback. We are sorry to hear about your most recent experience with your Swann Kit. Please note, the cameras included in this kit are rated for indoor and outdoor use. Moisture into the lens of the camera is often a result of the cameras being used outside of their recommended operating temperature. Additionally, Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
