Customer Ratings & Reviews
- Model:
- SWNVK-890004-US
- |
- SKU:
- 6502556
Customer reviews
Rating 4.4 out of 5 stars with 28 reviews
(28 customer reviews)to a friend
Customers are saying
Customers admire the superb picture quality and ease of installation of this 8-channel surveillance system. The high-resolution cameras consistently deliver clear images, both day and night, and are praised for their robust metal construction. Users found the setup process straightforward and intuitive. The system's expandability, allowing for additional cameras, is also a significant plus.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality, Installation
Rated 3 out of 5 stars
Little more resolution, still the same issues.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, having had three different Swann systems over the past couple years I can say they are definitely improving the quality, but they still have issues that make me prefer a different system over theirs. First, the positives, the new cameras compared to the older model record at 4096x3072 instead of 3840x2160. This gives a sharper picture, vibrant colors and helps with those details you need. The installation is simple with power over Ethernet as you have one connection and one wire per camera as opposed to the DVR systems and the large power blocks needed. The issues I have with this system are similar to the previous models though. The fact they increased the resolution and left the NVR hardware the same, it is even more limiting as you can only view 1 camera at full resolution at a time without getting the “not enough resources” for the other screens. You can keep it in SD and view all 4 though. The increase in camera resolution did not increase the field of view. The camera only does 90 degrees while some other systems get up to 110. It really makes a difference when you are trying to cover a house with only 4 cameras. The PIR option that is enabled by default is not reliable. It will catch anything from wind blowing the tree, bugs flying or a person, but it will miss the moment the person stands still for a second and not record again till a few seconds later or if they are too far away. This is why I always prefer 24/7 recording, which you can enable as “normal”, but then the app shows it as an event between events so you may have hour long recordings when all you want is a few seconds in the middle that you didn’t get a motion detection. At least you can check the playback on the NVR directly, but only 1 camera at time unless you drop the resolution. Of course the downside to having the normal recording on is that it will fill the harddrive and leave you with about 5.5 days worth of reviewable audio/video. While talking of playback, I really find their method of zooming in on the timeline annoying. Why not enable the scroll wheel like so many other applications do. As it is now, you have to select the area within the 24 hour timeline, say a purple section from PIR, then select the shortened time frame from where that marker is and hope you were close enough for that timeframe. The limitations of the hardware hold the system back as they have several options for detection, but you can only have one AI mode enabled at a time. Overall I’m not saying this is a bad system, I am saying it could be better and over the past couple years it does look like they are improving. It does provide 24/7 coverage with decently clear, vibrant cameras and two-way audio. But, you can’t take full advantage of the system due to the NVR hardware limitations and the PIR is not as good as they try to make it out to be.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello DavidJr,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - ProEnforcer 8-Channel, 4-Cameras Indoor/Outdoor Wired 12MP Ultra HD 2TB NVR Security System. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Camera quality
Rated 5 out of 5 stars
Solid Swann Product. Better on POE.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Swann has always been a solid choice. I have had BnC type of units POE units as well. Setup of the NVR 8580. As always, NVRs need to be planned out. Running cat 5 in attic spaces is easier than Siamese BNC. The rolls provided roll out ok. It got bound up once or twice. Don't just keep pulling or else it will end up in a big knot. Between the 2 BNC and POE I prefer POE. Resolution seems to be better and installation is much easier. NVR needed firmware update and it took about 10 mins or so to do. Mobile app was easy. Scanned QR code and I was all set. Performance. Lag is noticeable. I have Gig service now and from mobile app to cameras it's roughly 5 seconds of lag during daytime more at night vision. Motion detect is nice. Light illumination is ok and it takes about 5 seconds to switch to color night mode. Night vision is decent. Infrared night vision is decent. Day vision is good. Field of vision is also good too. Options to switch between 16:9 and 4:3 and SD, MD, and HD are easy to use during live view. 2 way communication is ok. Remember there is lag so you need take that into account when using it. Recording and snap shot is easy to use. App via Android is better. User interface is much easier to navigate and use than previous versions. They spent more time behind the app. Good job Swann. Diving into the NVR via HDMI gives you a lot.more advanced features which Swann has always done well with. You can set triggers motions block out areas etc. The cameras themselves are good and simple to adjust with typical 3 hex screws. These cameras are made out of metal. Feels more solid than their older plastic versions. This is my I think now my 7th system. Swann has always been had good system. They made Alexa and Google assistant easier to use. I have had problems with all of the DVR/NVR systems to work with these platforms in the past. This time around both google home and Alexa recognized the system right away. Good job Swann in listening to your customers and working this out. I love me exterior cameras around my house they are a deterrent for would be thieves a d people that are shady. No monthly payments for storage and access. This is a must for security cameras. Based on the change in designs that they have made the user interface I would recommend this product.
I would recommend this to a friendBrand response from Swann
Posted .Hello PhillipB,
Thank you for reaching out to us and sharing your positive feedback on our Swann - ProEnforcer 8-Channel, 4-Cameras Indoor/Outdoor Wired 12MP Ultra HD 2TB NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Camera quality, Night vision
Rated 4 out of 5 stars
Professional Security in a DIY System
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want an easy DIY option for a home camera security system, this is one option to look into. Right out of the box, it comes with everything you need to setup your home with 4 PoE cameras, PoE cables, 4TB NVR box, power cable, mouse, HDMI cable, mounting hardware, security stickers, and instructions. I looked into this system because it really was just one wire to route in your home from the NVR to the camera, thus making fishing wires in your walls easier. If you already have ethernet running in your home then you can even use those existing ports to route your cameras to the NVR. You can always opt for a professional installation if you would like as well. Details are included in the box to call their installation services for a fee depending on your type of installation. Camera resolution quality is TOP NOTCH. Viewing recordings on my 4k TV, no matter the time of day, things look really clear. From early morning sun rise to late night heat detection and night vision to view across your home perimeter, these cameras are great. I would recommend these more for outdoor use because of their 90 degree area of view. I mounted one in my 2 car garage and it just looks too narrow. I will hopefully switch out for a more wider view camera in the future. Cameras are also solid (some sort of metal, aluminum?) so they will withstand the weather year round here in Northern Illinois just fine. If you want the spotlights, red and blue flashing lights, and sirens - these are a great deterrent option. If you want to keep eyes on your property, whether it be your home or business, this is a great solution to be able to setup on your own. You can review footage on your own via the NVR or use the app to view recordings. Only downside of the app is that you cannot modify most of the camera or NVR settings. Consider this if you really want a "top of the line" system.
I would recommend this to a friend - Pros mentioned:Camera qualityCons mentioned:Spotlight brightness
Rated 5 out of 5 stars
Reliable DYI Security System
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Swann Pro Enforcer security system, the cameras with the police lights, but this time with a 12MP sensor. I owned the previous system which was also 4K, but the cameras were not 12MP. This is pretty much identical to its predecessor. The actual difference from what I noticed is the 12MP cameras. The NVR has 2TB of storage and you get an additional 2TB of cloud storage with dropbox for a total of 4TB. As always setting it up is very simple just like the rest. The instructions are easy to follow. The cameras connect very easily via the included RJ45 cables and they are long, 60ft. The cameras are equipped with night vision, siren, spotlight, 2 way speakers and their signature red and blue lights. The images captured by these 12MP cameras are very clear, just a slight image improvement over the older system. The night vision is pretty good too. The sirens are loud and annoying. As before the spotlights are bright but they could have been brighter. The NVR UI settings I am very familiar with, and they are easy to navigate. Swann Security app is easy to use as well. You can access your NVR remotely but you will be required to create an account unless you already have one. With the app you will add your device (NVR) by scanning the QR code that is on the device. Overall this is an excellent surveillance security system. It is easy to install and comes with all the necessary materials to do it yourself. It has plenty of features. The cameras are waterproof and the system can be used with voice assistants like Alexa or Google. It is a very reliable system and very well built.
Brand response from Swann
Posted .Hello Wishkid,
Thank you for reaching out to us and sharing your positive feedback on our Swann - ProEnforcer 8-Channel, 4-Cameras Indoor/Outdoor Wired 12MP Ultra HD 2TB NVR Security System. We are flattered to know that you are happy with your most recent experience and purchase of our Swann system. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Camera quality, Ease of use
Rated 5 out of 5 stars
Quality and Clarity, Safe & Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One thing to me that sets electronics apart from the rest is quality.. Materials and and how the items look and feel.As soon as you get your hands on these you can feel the quality in the cameras themselves. They're not plastic or light or hollow feeling like there's nothing to them. The housings have a aluminum or metal feel like you know they're durable and withstand weather being outdoors. It comes with four cameras but has the capability of adding four more really optimizing coverage of your space. Out of the box everything is super simple and self explanatory to setup. All of the wires needed to power your cameras and all accessories as well are in one box. The cameras themselves only use one Ethernet wire to power and transfer images, which makes hooking these up very easy. Then the 4TB NVR hard drive, of course the power cord, a wired mouse, and HDMI cord for connection was also included. There used to be a commercial that said so "simple a caveman could do it". If they made a security system, this would be it haha. One of the most important things to me with this or any surveillance system I choose is image quality. So many times you see videos and you can't make out who it is or what they're wearing because of a crappy camera or a low grade processor. This setup produces crystal clear images and video, day or night. The ease and convenience of setting this up from box to up and running was one of the most appealing aspects of this set. I'd highly recommend it to others looking for a quality system!
I would recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your positive feedback on our Swann - ProEnforcer 8-Channel, 4-Cameras Indoor/Outdoor Wired 12MP Ultra HD 2TB NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 5 out of 5 stars
Excellent 12mp "4k" Camera System
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have a 4k “8mp” system already but support for it hasn’t been great, and when I saw Swann now has a system with 12mp cameras I decided to do an upgrade. Unboxing: The cameras came in just a plain brown box, and inside were two boxes, one for the DVR and the other for the 4 cameras. Everything was packaged and protected extremely well so nothing arrive damaged. The first box contains the DVR, power adapter, mouse, Ethernet cable, HDMI cable, and paperwork “along with the paperwork are some “Swann” decals announcing that you have a Swann system installed. The second box contains the four cameras, mounting hardware, and “4” 60’ Ethernet cables. Setting up: Now these cameras all have a single Ethernet cable running to them and they are POE “Power Over Ethernet” type so there’s no need to run multiple cables or have cables with multiple ends, just a simple Ethernet cable. Our house already had pulls done for our old cameras and I’m having the electrician come and re pull all those analog cables and replace them with these “yes the system is worth upgrading to”. I hooked up the DVR to a 4k monitor I have, along with attaching the Ethernet cable for internet connection, power adapter and included mouse, “you can use a wireless keyboard / mouse combo too”, I also plugged in the four cameras to their corresponding Ethernet ports, “this system support 8 channels so it’s easy to add more cameras if needed”. The setup process is very straight forward and simple, just follow the onscreen instructions and you are ready to roll in about 10 minutes. The system immediately notified me that there was an update available so I let it run through that before continuing. And once that was finished it was time to check out all the functions of the system and tweak what we wanted, “this part takes the longest”. We are completely amazed by all the settings this system has “way more than our old system”, it even has a full range of analytics for facial and vehicle recognition “haven’t tried that much”, but apparently in the settings you can have it flag vehicles or people and even “black list” them so it will alert you to them, “neat” and will be trying that out as we go. There’s so many settings that you can adjust with this system it’s almost overwhelming but if you take your time setting up some more of the advanced functions you are going to be really pleased.. Use: Now this system pretty much works like all other security camera systems I’ve owned, this one just happens to have a whole lot more advanced settings. The PIR motion sensing system work much better than the simple motion detection system our old one has “just watches for movement in the scene” and you can tweak sensitivity, range and area very easily. At night you can either go with straight IR B&W imaging, or have a dim light shining giving full color night vision. The B&W is extremely clear and the IR emitters have a very long range to them “yes you can see them up close very easily” but I see that as a good thing so that people will see that the cameras are working”. The color night vision is pretty good; it also depends on how bright you set the light to illuminate the area. If it’s set to low the image is somewhat grainy but if you set it to the maximum it is very clear. I’ll be keeping the B&W image for the sides and back of the house where the front cameras “where the garage lights are bright enough” I’ll use full color without the camera light turned off. Image quality is right up there “and better” than our old 4k cameras, the 15fps is a little better than our 12fps and more than plenty for capturing footage that’s meant for security and identification. The video is very fluid for 15fps you have to realize this isn’t 30fps like normal video you see but half of that so there’s going to be a little stutters, but not much. There’s plenty of control over the image quality too and you can fine tune each camera to your liking in the DVR camera settings. The lighting on the cameras is different, as there are also red / blue leds and you can set an “Enforcer” mode to where those lights will flash if triggered. They do look like emergency vehicle lights and I’m sure would startle any intruders, especially if you combine the spotlight with them. Along with all the lighting there’s full two way communication on each camera. The microphones are very sensitive and I could easily hear the birds in the tree in the front yard. The speaker itself was loud enough for someone to hear it easily if they were close enough “unfortunately it’s been very windy here the last few days and that does make hearing either way difficult” The Android app was very simple to set up, and you’ll need to create a SWANN account, but at the end of the DVR setup there’s a screen displayed with a barcode that you scan with the app and the system is found and setup up very quickly. The app does give alerts for everything it sees so you’ll definitely want to tweak exactly what you want the DVR to send you or you’ll end up with a ton of alerts “I had the sensitivity way too high and the wind blowing leaves across the drive would set off an alert, oops”. Playing back videos is very simple, the 2tb drive is plenty of storage for any household, “should be quite a few days’ worth”, you also have the option to use cloud storage or other attached type storage. The playback screen give you plenty of options and give you frame by frame stepping, slow and fast “multiple step” options. You can also clip video scenes and images very easily and I even had them exported to a thumb drive. Conclusion: This new 12mp Pro Enforcer system from Swann is well worth the money, you get way more features than either of us expected and the PIR system works so much better than our old system and it’s more customizable as to how sensitive it is. The cameras themselves do not feel cheap, they are surprising heavier “well a lot heavier than our old cameras”, and the body is made out of metal not plastic. The bases of the cameras are also metal and won’t crack if tightened too much “found that out from our old system”, and should hold up a lot longer over the years “especially in the AZ heat”. I do like too that you can add multiple users and give them different access levels that way if you want someone to have access to viewing only “and a specific camera” you can do that or you can give a user full admin rights, really yours to pick and very customizable. There’s so much to like on the system I could write pages about all the settings and image quality. We’re just going to say that this is flat out the nicest security camera system we’ve owned and more advanced than anything I’ve used in years. So if you are looking for a really good system then this new Pro Enforcer setup is the way to go.
I would recommend this to a friendBrand response from Swann
Posted .Hello SteveC,
Thank you for reaching out to us and sharing your positive feedback on our Swann - ProEnforcer 8-Channel, 4-Cameras Indoor/Outdoor Wired 12MP Ultra HD 2TB NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 5 out of 5 stars
Outstanding image quality & Expandability
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has it where it counts and that’s image quality. However, sometimes it can be inconsistent on the monitor you have connected to the NVR and when using an app. It worked about 40% of the time with Alexa. Very slow to come up. Ring and Eufy are faster and consistently work with Alexa. I do not have any Google Hubs to test it with. Even with using an Asus gaming router and 500 mbs+ fiber internet. Not sure if that is a Swann problem or my ISP because they have been working on it and it had been down over a week delaying my review. Audio sounds good listening to outside sounds and ok for 2 way communication. The lights on the camera do a good job lighting up close subjects in color. They are not bright floodlights like some cameras have. The infrared LEDs do an excellent job in the dark lighting up subjects in the distance. And the cameras appear to increase the gain and slow the shutter speed to make it all work together for some impressive low light and night vision. As for the “Enforcer” red and blue LEDs (1 each) that flash like a cop car, well, that’s more of a novelty. Same for the siren. Not loud enough to scare anyone. But if someone is lurking around it’s more than enough to get their attention and make them run away. The system comes in a couple of boxes packed into one. In one box you get 4 cameras, 4 bundles of network wire, 60 feet each, mounting hardware, Allen wrench and couplers that seal the LAN connectors. I used coated deck screws to mount 2 of my cameras. I’ll be doing the same when I mount the other two later. I didn’t like the screws they included. Plan on drilling pilot holes if you use included screws. The other box contains the NVR, power brick, USB mouse, HDMI cable and short, 3 foot, network cable. Paperwork and Swann surveillance warning stickers. Build quality feels good for the entire system and the cameras have metal housings and mounts. Adjusting a camera’s aim is pretty easy but can be awkward depending on how and where you might mount the cameras. Use of an Allen wrench and small set screws can be a pain if you mount a camera in a tight spot. The cameras also have a separate power connector even though they get their power from the network cable. I’m assuming this means they are compatible with multiple Swann systems. However, there’s no rubber plug to seal them from the weather. I used some white heat shrink tubing and pinched it off to take care of that problem as mine will all be used outside. A blob of silicone rubber will probably work fine too. If you need to drill through a wall a ½” hole will just barely do. A ⅝” hole will do much better. Especially if you are going to run 2 or more wires through the hole. This will give you plenty or room to push the connectors through one at a time with room for extra wire. If you are not a DIYer, do consider a professional installation. See included card for help finding a pro. The system has so many options for customization. Detection zones, type of subjects, screen layouts, multi user options and permissions. More than I can go into in this review other than to say whether common default settings work and how well for typical use. Which it does quite well. One of the things I did test out was heat mapping. It doesn’t look like a thermal camera. Setup is pretty easy and straightforward. Just follow the instructions. Taking a photo of the QR code on top of the NVR will take you to get the phone app you need. Nice touch there. You will need to do the usual things like set up user names (email address) and password for the NVR and Swann account. Also Dropbox if you plan on using it. If you already have a Dropbox account you might want to set up a separate one for the system. That’s what I’m going to do. NOTES: The Password timeout is set to 1 minute by default. You will want to go into the settings menu and change this ASAP or you will be putting in your password every time you do anything if the last operation exceeds 1 minute. There are several timeout settings and you can turn it off. If you go several days without using the NVR it will ask you for the password regardless of timeout settings. The NVR has a 2TB Toshiba HD. Not a 4TB as some have incorrectly stated. The other 2TB is via Dropbox from what I understand. You can also save video to a USB thumb drive too. It can be used without internet access. I had to do just that until my internet was restored today. We live in a rural area and not a high priority when there’s a problem. Fiber or not. Using this with a smartphone internet hotspot wasn’t an option either in my area. I don’t think you can do that with the NVR anyways. Even if you could, I wouldn’t recommend it. When viewing the video feeds on a monitor that’s connected directly to the NVR the image looks excellent. Zooming it looks excellent too. Things stay sharp and clear until you start getting extreme. The quality on the apps looks good too. There are quality settings and this helps when zooming in. The app works perfectly on my iPad but playback of a recording flickers between the recording and live on the Android app. Notifications come through on both Android and iOS apps quickly. You can use a standard computer monitor that’s FHD or 4K or hook to a 4K TV for the best image quality. I’m using a FHD computer monitor connected to the NVR full time. I temporarily connected it to my 4K TV for testing. Looked great! My conclusion is this appears to be a high quality system build wise and image wise. The features I tested appear to work as they should. It’s expandable with a wide range of accessories.
I would recommend this to a friendBrand response from Swann
Posted .Hello Mr.LowNotes,
Thank you for reaching out to us and sharing your detailed review of our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann - ProEnforcer 8-Channel, 4-Cameras Indoor/Outdoor Wired 12MP Ultra HD 2TB NVR Security System. Your review gives us more insight into the things we have done correctly to improve your sense of security and those that could use some improvement. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. Here at Swann, we believe that there is always room for improvement. We will continue to launch updates to the firmware and application to help further improve your experience. If you have any feedback or things you feel could make your experience better, please let us know. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 5 out of 5 stars
Great and easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear imagery and easy to set up and use. Captures footage 24/7 and clear audio.
I would recommend this to a friend- Cons mentioned:Spotlight brightness
Rated 4 out of 5 stars
Enforcement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras speaker is garbled from Swann security application using a iPhone. Although latest software was uploaded to DVR and cameras. Cameras 12K resolution can read license plates but remotely engaging lights doesn’t light up as specified in enforcer set time frames.
This review is from Swann - Professional 8-Channel 8-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Surveillance System - White
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Dcha,
Thank you for reaching out to us and sharing your positive feedback on our Swann - ProEnforcer 8-Channel, 8-Cameras Indoor/Outdoor Wired 12MP Ultra HD 2TB NVR Security System. The quality of the sound will be affected by your internet connection. Please reach out to a member of our support team and provide your internet upload and download speeds. This will help us troubleshoot your device. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We will continue to launch updates to the firmware and application to help further improve your experience. If you have any feedback or things you feel could make your experience better, please let us know. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 5 out of 5 stars
Swann Security system
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system- very accurate and works great from phone too
This review is from Swann - Professional 8-Channel 8-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Surveillance System - White
I would recommend this to a friendBrand response from Swann
Posted .Thanks for taking the time to leave a review Donald. -SD, Swann Team
- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Great picture and price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and easy to install. Hard part is running your own cat6 cable but if you’re pre wired then it’s a simple plug n play!
I would recommend this to a friendBrand response from Swann
Posted .Hello Fgarcia34, Thank you for sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers. If you have any questions or require further assistance, please know that we offer 24-hour technical support. Thank you, LV Swann Customer Support
Rated 5 out of 5 stars
Recommend this system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everything went smooth during the installation and they work fine.
This review is from Swann - Professional 8-Channel 8-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Surveillance System - White
I would recommend this to a friendBrand response from Swann
Posted .Hello GaryG. Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers.Your feedback is important to us. LV - Swann Team
Rated 4 out of 5 stars
Good system great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One camera stopped working the first day. It took several phone calls to Swann's Technical support to convince them the camera was not working correctly. Then it just stopped working all together. Once they forwarded my case to the higher level, The higher level gave me an email where I can state my case and they told me how to get a replacement camera. Now I am just waiting to receive the new camera.
This review is from Swann - Professional 8-Channel 8-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Surveillance System - White
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Horrible experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cameras were installed last Saturday around noon and 2 hrs after I kept getting different cameras going off line all evening and all night then Sunday morning at 8 am the monitor went blank I managed to restart the IVR box and 20 mins later the entire system went dead. Up to now I have no cameras and no replacement and all Best Buy keeps saying is that they’re working on it but nothing gets done and I am still without service from a product that I just bought! I do not have much faith in this product as the company Swann tested it and deemed it faulty. It’s up to you if you want to take a chance on this product!
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello SeleneS,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann NVR Kit. Based on the information provided there are many variables that can contribute to why your recorder has since become defective. In this case, we would recommend reaching out to a member of our technical support team for further assistance. Please know, Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. If you recently made this purchase you will not have issues getting this replaced if indeed it is faulty. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
- Pros mentioned:Camera quality, Ease of use, Night vision
Rated 4 out of 5 stars
Nice 12Megapixel camera system at a good value
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Swann - Pro Enforcer™ 8-Channel, 4-Bullet Camera Indoor/Outdoor PoE Wired 12MP (Megapixeles) UHD 4TB HDD NVR Security System I have used this system for a week and I will give you my view of this system. Most of my review will compare this to a 4K system ( Approx 8.5MP) The 4TB drive is a good feature because 12MP can take up a lot of real estate. I have the NVR hooked up to a dedicated 4K TV through the included HDMI cable. This is true 12MP system (I have tested some systems that the rating on the camera is 2K but the video sent to the App or NVR is only 1080p) and one can zoom ( electronic zoom only) in very closely ( that you can read text) up to the limitation of the lens, which is a fixed focal length lens– I would say at about 30-50ft dependent on the text size and it is reasonable on facial zoom. This is quite good for an electronic zoom and is much crisper with a better default color on the factory setup over the 4K unit. Initial setup is easy since this is a POE ethernet CAT 5e -to CAT 6 product. Even though Swan recommends CAT6e cable I have used both Flat CAT 7E and CAT 8 with no problems. I also find flat cable to make things more manuverable and versital when laying the cable. The connections on the camera don’t have the ground shell which the Higher CAT cables use for extra shielding but the NVR does. I have not seen any electronic slop over on my cables. No need for extra wires and no delay for the NVR since it is a direct connect. Now as far as the Phone / Tablet App, one has to expect a delay ( in my case it is about 2 seconds)because of the path the connection has to take and the speed of your network plus the speed of the WiFi and the latency of the Cell phone connection. Also, the limitation of the screen resolution of the device you are using. A lot of the setup must be done on the NVR as the App does not have the same capabilities. The quality of the cameras and NVR are good and the cameras are in a metal body. The camera does get warm to the touch but even on 102F days I notice no problems. The NVR remains cool to the touch. The siren and flashing lights on the cameras are annoying but not earth-shattering. The siren flashing lights can be manually controlled or by rules setup on the NVR. Take into consideration any local laws on security systems and certificates needed if you are using these features. There is no microphone hook-up on the NVR, which would be nice since it would be instantaneous, so you will have to use the App and remember there is a delay of about 2 seconds. I have noticed some inconsistency with the app broadcasting to the camera. Occasionally after the initial push-to-talk there is no broadcast on further attempts until it is closed and reopened. Also the App does not have a mute for the camera microphones, so once you zoom in to that particular camera you always have sound unless it is muted on the NVR system, But this would prevent you from turning the camera microphones back on with the App. since is doesn’t have control of the camera microphones. Night vision is extremely good and will light up the area for at least 100ft plus. Giving you black and white video like it was daytime. I was surprised by the ability of the camera to show what was going on at night. It was as good as daytime but in Black and White. Be aware of splashback from surfaces when placing your cameras. Color night vision is very good but more of a 30Ft range if there is some supplemental light. Because the outside world has a lot of movement motion detection in my opinion is better used indoors. Even though you can change the sensitivity on the NVR there are too many events outdoors that fall into this category and you can get overwhelmed with alerts. I am still playing with the heat, motion detection and AI settings but for something in this price range, it is impressive. You will need the manual to help figure this stuff out and the AI needs some time to learn and be trained. Even with the manual, this requires some experimentation. Sometimes the AI miss identifies things, I have seen small birds being identified as a person and during the first couple of days I had a couple of rocks in the path to the front door identified as a person. The system will often identify the driver of a vehicle as a person / vehicle event and send you a thumbnail of the driver. Often I receive thumbnails of person events with a closeup of their midsection instead of their face. There are times when a parked vehicle in a neighbor's driveway will show up several times as a vehicle event and nothing has happened in the environment to make this a new event (No introduction of people, animals or movement of the vehicle). When not identifying animals as a person it does pretty good at picking up animals and identifying them in its view. Setting up Zones, deterrent areas, perimeter intrusion regions are nice features and you can set up privacy zones in case some non-public areas are in the view of your camera. In my neighborhood, my neighbors like the extra protection my cameras provide and have no problem with my front yard viewing. With my neighbors having systems as well we have some good mutual coverage. And there are tons of rules and sensitivities that can be set up and changed. I haven’t worked with face detection as yet. You can add multiple users with different access settings. One can pump off vids from the NVR to a USB thumb drive and play them on a computer system but you will probably have to download a player with a proper CODEC to view the video. Swann’s website has a link for a free player that works. The unit can also send videos to Dropbox. (high-quality videos can get quite big) but Dropbox is the only cloud option. You can attached a wireless mouse and keyboard that has a dongle which makes things easier to use the NVR A added, nice feature is that if you have other Swann camera systems you can add them to your App for a great mix and match dependent on your need. The manual is 129 pages in PDF form and needs to be downloaded from their website. There is a Windows app available it works best in original format. It can crash some of the time but I have set up a mix of POE cameras and Wifi on it. I haven’t had much work with it yet as I just found this on their site Options I would like: A wireless mouse for the NVR A microphone and or headset option for the NVR Cleaner interface on the NVR that was intuitive Category for just capturing Person events instead of combo person/vehicle events. Flat CAT6+ cable instead of the nondescript CAT cable that is included and severely crushed. Have camera microphones controllable on the App. Have other standard cloud options other than dropbox. Have user-selectable timeout for NVR password sign in. At this point it seems it makes you re-log back in way too often. This is a nice little unit for the price and has room on it for 4 more cameras. The quality of the picture is worth the small upgrade in price over a 4K system and the 4TB gives some good storage.
I would recommend this to a friendBrand response from Swann
Posted .Hello AZEqualizer,
Thank you for reaching out to us and sharing your positive feedback on our Swann - 8-Channel, 4-Camera Indoor/Outdoor 4K Ultra HD NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Your detailed review gives us an insight into the things we have done correctly and those that could use some improvement. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Rated 5 out of 5 stars
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good nice clear pic working good easy to install good
This review is from Swann - Professional 8-Channel 8-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Surveillance System - White
I would recommend this to a friendBrand response from Swann
Posted .Hello NeerajK,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Please know we have a dedicated team to assist should any questions or issues arise. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
- Pros mentioned:Camera quality, Storage capacityCons mentioned:Connectivity
Rated 5 out of 5 stars
Excellent Image Quality with 2 way audio
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Well-rounded Camera system with additional security benefits. The setup of this was simple. Connect the NVR to your router and the included HDMI cable to your monitor or tv. Then plug in the mouse. When connected it will prompt you for a password. Pick one that is more than 6 characters and write it down. Then you can download the swann security app by scanning the QR code. Setup and sign in to your swann security account and there is now mobile access. I then installed the cameras with the included network cables. Immediately I was being notified of activity. The controls are very intuitive to be able to watch playback in high quality or low quality. I like how you can hear the sound very clear. I did press the mic button and there is a push to talk feature now which was nice to be able to talk to people who come to my door. I can see how this is helpful vs a doorbell cam since it is one less camera on your network. The sound quality was good when they were talking and when I spoke, I was told they could hear me clearly. The only issue is there is a delay even on the wired connection. This can be a little hard to make sure each other is heard since you are not sure they heard you. I hope this can be fixed in a firmware update. I did test the alarm lights/siren and while nice. I feel like a dedicated security system is probably better suited but hey it is nice to have over nothing. The included 4tb of storage is plenty to keep my recordings for a decent period. Also, there is the option of connecting my drop box account for more storage. I did notice in use over the past few days the app sometimes loses connection, and the cameras disappear. They do come back but it can be annoying when waiting for the footage to reload. This is another excellent system with no monthly fees. The only con is you must install the network lines thru your home for it to work. Finally, the best part. I feel the camera quality is excellent and very detailed for a 4k system. Better than I have seen in any residential system yet. Pros: High quality video No monthly fee’s Easy setup Push to talk functionality Siren if needed Can expand 4 more cameras if needed Cons: Video stream can be unreliable at times thru the mobile app Audio 2 way has delay and can be difficult to hear on both sides No smaller in-home options for interior viewing
I would recommend this to a friendBrand response from Swann
Posted .Hello KKCNIck,
Thank you for reaching out to us and sharing your positive feedback on our Swann - ProEnforcer 8-Channel, 4-Cameras Indoor/Outdoor Wired 12MP Ultra HD 2TB NVR Security System. Your detailed review gives us a good understanding of the things we have done correctly and those that could use some improvement. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Camera quality, Storage capacityCons mentioned:Spotlight brightness
Rated 4 out of 5 stars
PoE system with tons of features
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Swann Pro Enforcer 4K NVR system is a great Ethernet wired system that does take some time to set up by the way of running Ethernet wires (included) to the desired locations. The benefit of wired systems is not having to deal with dead batteries, lag is usually minimized, and constant monitoring so you never miss any action. Using a system like this has great potential with the fact that you can add an additional 4 cameras to bring the total to 8. 4 are included and each camera has the ability for two-way communication, spotlight, up to 4K resolution, loud siren, and the red and blue flashing lights which is the Enforcer part of the name. To set up the system was easy and straight forward, included documentation will walk you thru the process. Just remember that these cameras will require the installation of an Ethernet cable and depending on your layout, you may need a professional to run the cables. Data and power are provided via the Ethernet in what is called PoE, Power over Ethernet. Video quality is fantastic and looks amazing on my 4k LG TV that I have set up to view the feed. The Swann software is full featured, and you can definitely dive into it and customize your system with the right schedule, motion detection, IR detection, notifications, and other settings to suit your needs. The Swann app has been fantastic as well, viewing on the app I have noticed minimal lag when I am out and about, and it is easy to find your way around. The 4TB drive is massive and you can store plenty of video files on there. My opinion of this basically comes down to this, the system is costly, but the reliability of a wired system is better than a wireless one. The spotlight is not that bright, and the two-way communication is a tad bit low. However, the spotlight and two-way communication are two features that I have not really used or cared about on previous systems.
I would recommend this to a friendBrand response from Swann
Posted .Hello Jago,
Thank you for reaching out to us and sharing your positive feedback on our Swann - ProEnforcer 8-Channel, 4-Cameras Indoor/Outdoor Wired 12MP Ultra HD 2TB NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Camera quality, Storage capacityCons mentioned:Connectivity
Rated 5 out of 5 stars
Good Wire Camera System
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Summary ------------- This is a wired 4 camera, 8 channel 2TB NVR security camera. The BNC cables included are pretty long enough (60ft) and plenty enough for reaching the base. This is not a wifi enabled box so the box needs to be closer to the router to be able to connect it directly to internet. The ultta HD 4k records everything pretty clear. The heat recognition works great. Since the camera is network connected, its easy to monitor the camera setup through the swann app. It has 2TB of storage and you do not have to pay for cloud. Overall for a 3000 sqft house and 4 camera setup , it’s a good product. What's Included • 8 Channel NVR with 2TB Hard Drive (installed) • 4K Enforcer™ Bullet Cameras x 4 • HDMI Cable • Ethernet Cable x 5 (60ft / 18m x 4 | 3ft / 1m x 1) • Mouse • Power Adapter • Mounting Screws & Plugs • Operating Instructions • Theft Deterrent Stickers SETUP ---------- Setup is pretty straight forward. Connecting the cables , box to the internet and power it up. The system works with Alexa and google. The system can be expanded to 16 cameras. Power, audio and video runs through one cable which is great because there is no separate power cable to connect to the cameras. Wish there was WIFI built in instead of hard wiring the box so that the box can be at a different place than the router. USAGE ----------- Once the camera system is setup, the video comes out beautifully. The 4k video does make a difference. I like the app and the app notifies you when there is any monition that is detected. The camera has a red and blue light and the siren can be really loud. The cameras have 2 way audio and they are weather resistant and since they are wired and do not have battery unlike other surveillance systems, they can just be hooked up and forgotten For the price and features , I think this is a good buy
I would recommend this to a friend - Pros mentioned:Camera quality, Installation
Rated 5 out of 5 stars
Excellent
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very impressed with this security camera setup. It has been a ice peace of mind knowing I have these. To start, the design of the cameras is simple and not an eye soar on my house. The spotlight, flashing lights and siren all work well and really light up the area they are pointed at. The people and things detection is great. I like that it can tell the difference between people and objects. My older setup sent an alert every time there was movement, but not these cameras. The heat detection is also a cool feature but I don't really feel that there is a need for that in an average person's home. The motion detection is just fine, for me anyway. The installation was pretty straightforward. All I had to do was run the wires to the DVR and all was good to go. The biggest issue I had was have to drill holes for the wires, but that's with any wired system. The DVR is a small and simple looking component. It connects very easily and displays and excellent and clear image on my TV. Overall, this is a great system for anyone. Good job Swann!
I would recommend this to a friendBrand response from Swann
Posted .Hello bigshayn87,
Thank you for reaching out to us and sharing your positive feedback on our Swann - ProEnforcer 8-Channel, 4-Cameras Indoor/Outdoor Wired 12MP Ultra HD 2TB NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support


















