Customer Ratings & Reviews
- Model:
- SONVK-886806D-US
- SKU:
- 6483063
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers are pleased with the excellent picture quality produced by the cameras, both during the day and night. The cameras themselves are also praised for their robust construction. Positive feedback highlights the system's aesthetically pleasing design. No negative customer feedback was reported.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Excellent Swann POE security system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the Eero mesh router to work with this Swann security system. The pictures from the cameras are crystal clear. It’s added feature of being able to interact with whoever is outside makes it a perfect way to scare off intruders. It works well on the iPhones, iPads, & iMac computer. We highly recommend this product.
I would recommend this to a friend - Cons mentioned:Durability
swan camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keeps freezing up just like Lorex not very easy to navigate through monitor or on the ap
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras. Based on the information provided, the image was freezing when remotely accessed using the application. The application has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Security
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great security camera system. It gives better and clearer images. Makes you feel more secure.
I would recommend this to a friendSecurity cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These security cameras really work great. glad I got them.
I would recommend this to a friend- Pros mentioned:Picture quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing for what we need it to do. Have the 4 cameras installed ourselves. Will most likely be purchasing 1-2 additional cameras for our home. No issue so far
I would recommend this to a friend Useless if bestbuy cant install it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.According to bestbuy install tech, they wont install the camera if its 10 ft tall… but houses have 10 ft talls ceiling, so might as well not offer the service
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Really nice set of cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice set of cameras. I have had three sets of cameras including this one and this is the nicest so far. The nvr system is really easy to set up.
I would recommend this to a friend AAA security
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera system. Lots of features. If 4K recording was at 30-60fps would had given five stars.
I would recommend this to a friendCustomer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst company very upset. They don’t have the power supply adapter. I pay a lot of money for the system horrible customer service I will never buy again.
No, I would not recommend this to a friendBrand response from Swann
Posted .We are sorry about your most recent experience with our Swann System. Have you reached out to a live agent over the phone? If not, please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. If for any reason your power supply was missing and/or is not working we can gladly send you a replacement.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Thank you,
LV
Swann Customer Support
Atrocious
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST service I have ever seen. Waste of money. Within 2 months all of the cameras stopped working, and all the cables were damaged.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Very good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good image and more security when you can hear everything outside too, plus light with motion ...
I would recommend this to a friend - Pros mentioned:Picture quality
Papa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best systems that you can buy the 4k is awesome and is very easy to set up and start viewing in minutes
I would recommend this to a friend Bad outdoor cameras
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Swann recording system is good. I can go back and check out any time time of the day videos. However the cameras are good in picture but horrible in durability. I am replacing my 3rd outdoor camera already because it has moisture inside of it blocking the video. And this is not repairable. It needs to be replaced
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights. Although IP66 weatherproof, the outside of the camera is still subject to frost, ice and dew when out in the open air. We recommend you install under some sheltered location where possible but if this is not suitable for your location simply aiming the camera to look a little downward can stop moisture from settling on the camera lens. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. If your unit became damaged shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Picture quality
Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality awesome picture it’s great that you can hear as well
I would recommend this to a friendBrand response from Swann
Posted .Hello Swann Customer,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Pretty nice video security system minus the App
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Swann 8 channel 2TB NVR with 8 cameras is impressive when used stand alone. However, the phone App for the device is poor and has problems.
I would recommend this to a friend- Pros mentioned:Picture quality
Fantastic!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Clear picture and video. Good one.
I would recommend this to a friend Swann home security camera system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working on learning how it works. Audio and video go offline every now and then but otherwise it seems to work fine.
I would recommend this to a friendBrand response from Swann
Posted .Hello,
Thank you for reaching out to us and sharing your feedback on our Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras. We are glad to know that you are happy with your most recent purchase of our Swann System. If you come across anything that you may need help with, please contact our 24-hour support team. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your positive feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Motion senser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re motion sensing cameras so they only record when motion is sensed.
I would recommend this to a friendBrand response from Swann
Posted .Hello Jm1976,
Thank you for reaching out to us and sharing your feedback on our Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection. The cameras included in this kit can record continuously or based on motion. This can be adjusted within the recorder settings and gives you full control of your system. If you have not already, please contact our support team when you are in front of the unit for a walkthrough. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Pros mentioned:Picture quality
Nice cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras work great, the color clarity are sharp , the system works as described.
I would recommend this to a friend - Pros mentioned:Picture quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality lights microphone and recording
I would recommend this to a friendBrand response from Swann
Posted .Hello Mike,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
