Customer Ratings & Reviews

After paying someone to assemble it, I discovered that it was delivered with a dead and unchargeable battery. Probably explains the big discount price. Returning.

Very cheaply made. If you hit the slightest bump, the battery comes flying off

It is not safe, the rear wheel keep moving from its place, i will return it

Mid range review. Weight is high for a female to use. Also the height for the cross bar is at the top level for a female who is 5’6 let alone a man 5’10. Battery seems to be good as didn’t use it for a bit and went right out for a few miles of use. I couldn’t get the cruise control to work and following the instructions hasn’t helped as of yet, Front light is bright and could use a back light vs a reflector for better safety. Did notice the seat isn’t to forgiving and sitting on it after a while hurts especially if you hit any bumps. Tires aren’t to great as noted when any soft dirt or beach sand is hit have to slow down or eat pavement. Looking at other bikes and technology could definitely get a cheaper, lighter, and longer range nowadays with more features. When purchased requested assembly only to be told they didn’t have one. I had flown in 4791 miles to pick it up after having bought another model and after looking at it decided on this one. Needless to say I had to return home and fly back again two weeks later after BB sourced another one and then am told we don’t do assembly! After a go around with the manager on duty he said one would be there the next day and would have someone assemble it. Lo and behold it was assembled two days later by geek squad who I found out had never assembled one before. The assembly seemed well with only having to tighten a few bolts and nothing has been wobbly so far. BB customer service really needs to review what their ACSI score is and how to better it.

Bcz its not good battery. And breaks is not good.

As far as I know, this is the first entry into any sort of e-bike seen for SWFT. I had a very positive experience with this bike, and overall, a very solid and enticing option for those looking for a cruiser e-bike. First up, it’s important to note that you will be required to put together some of the bike components themselves. This is important as many most likely haven't worked on bikes in their lifetime or have tons of experience doing so. You’ll need a couple of tools (screwdriver and hex wrench, for starters) and there is some technical stuff involved. Putting the bike together was probably the most tedious part. I think SWFT could do a better job of creating instructions, and accessing the videos wasn’t as straightforward as I would’ve liked (plus, they weren’t even available when initially putting the bike together). The biggest headache was the brakes, and I had to figure those out for myself (lining up the pads with the tire and making sure the brake would apply the right amount of force). One nice part of putting the bike together is the removable battery, along with the included keys to lock it into place during riding/not in use as an extra security measure. Once assembly is done you can get a feel for the quality of the bike itself. Overall, my frame and everything felt very nice and premium, in some respects. The seat is very comfy, albeit a little dense in terms of foam, and the handlebars have a nice accent to them. Adjusting is easy, too, if needed. The kickstand and wheels also appear made to last, which is a good sign from a newer company. Of course, sometimes quality can add weight to something. While this isn’t a heavy bike by any means, I wouldn’t classify it as light, either. Just food for thought. Once everything is put together and you’ve marveled at the quality of the machine, it’s time to take it out for the actual riding part. Before this, I will say that at 5’ 6” this bike is right at the comfort point, as it’s a large bike and rides “tall”, as I believe it’s called. This means coming to a stop is a tad harder, but nothing major (and I knew this going in). If you’re unaware this is a one-gear bike and is really made for those that want that pedal-assist feature for effortless, longer rides/cruises around town. After fully charging the battery prior to my first ride, it seems these batteries (500W) do have some juice in them. I’ve ridden well over 50 miles now and still have one bar of battery left (differing usage, of course). This is really good to see and backs up the claim of 37 mi on a single throttle charge. The throttle is smooth (does have a safety delay, though) and once you get used to the different uses on the screen display on the left handlebar everything is effortless to get working/continue using. We’ve since attached our Burley trailer to haul our kids around on our bike rides and an e-bike makes quick work of pulling things, seemingly without hampering performance or battery usage (can still hit 20mph all-electric). My only real con is that on the level 2 pedal-assist the bike almost rides itself and pedaling can feel a bit uneasy due to the help from the battery. In addition, the speedometer doesn't go above 20mph regardless of how fast you’re currently traveling. That all said, I would definitely recommend this bike to anyone looking for a first e-bike. I think the price is good around $800 (it’s been on sale a couple of times), and it seems like a good first foray into the market for SWFT.

Love this bike! I am 70 years old and this bike got me back on the trails again. I don’t have the stamina for a regular 10 speed anymore but the ease of use, pedal assist and overall comfort of the bike is amazing. It re-opened my world and I recommend it for seniors.

This is a solidly built eBike that I have enjoyed very much so far and expect will last a long time. I reluctantly took off one star for a couple of reasons. First, whoever did the partial assembly to put it into the box put the handlebars on backwards as well as the speedometer/controller. No biggie, I figured out quickly that it couldn't be right the way it was but I had to fix the problem that had been created by disassembling the handlebars from the handlebar stem and turn them around and unattach the speedometer and turn it around. The other reason is more that for about the same money there is a Heybike with 5 speeds, disk brakes, shocks and has a frame that allows people shorter than 5' 4" to ride it. My wife couldn't use this one so I got her the Heybike and I, at 6' 1" am using this one. One nice feature that this bike has that the Heybike does not is an accelerator for the left hand so even if you are level 1, you can use the accelerator like a motorcycle to have the motor "kick in" at maximum. The downside of this bike is that with only one gear setting, 20 mph is way too fast to pedal so the extra gears would be nice. I'd recommend this bike for someone 5' 4" and up who wants a solid bike and over that is using it on generally good roads and doesn't care about multiple gears.

At first, this ebike was perfect, had all the features I wanted and worked great. However, after having the bike for 16 days, the battery died. It appears to charge up, but when you mount it on the bike the screen will not come up. I have a second one of these bikes and the other battery works fine on this bike, so it is NOT the bike. Here is where we find out how good the warranty support is, will update on how they handle this and how long it takes.

Need to put a better selection in so people can have a better selection to choose from you don’t have enough. I would love to buy one, but none of those I like. 

Great bike, perfect for a first time ebike buyer. The only problem I have is that I bought this bike last week at 1k and now this week it’s on sale for $800!

Would like more info on bike an why no lights it could have different colors also

Got this bike for my wife and so far she loves it. We've been on a couple rides so far and no issues. She also likes the seat and handlebars which was always her complaint with other bikes.

Just got it today right out the box the charger dont work and no front axel locks so not real happy so far now what do i gotta do to get a new charger and the missing parts ? Was a surprisefor my wife surprise it dont work I actually bought 2 the volt and this one

If anything fails you will have to throw away your bike, there is no customer service or change to get replacement parts. The company will ghost you.