Customer Ratings & Reviews

Buyer beware of the 2 week return policy. Best Buy is actively trying to trick people into buying their membership, as a result they have done things like make terrible return policies. I have been unable to return this backpack, unused with tags still in place. The employees at the store told me to purchase the membership then I can return something.

I recently purchased this backpack from Best Buy and found it to be pretty good, but with significant drawbacks. Here's a quick rundown: (1) The phone pouch on the strap is too small and made of fragile mesh, making it unsuitable for modern large smartphones like my S22 Ultra. (2) The water bottle pocket is also small, and can't accommodate reusable bottles. This issue led me to return the backpack. (3) The USB port uses an outdated USB A connector, limiting its charging capabilities to 2.4 amp 5v current. (4) The backpack features fine mesh in many accessory pockets, which tends to tear easily over time. This is a 'durability' backpack, so the inclusion of these fine meshes is puzzling. I have NEVER owned a backpack (Thule another premium brand, Targus, Ogio) with these fine meshes that did not tear in 1-2 years of use. All it takes is a pointy object like a key, the corner of a credit card etc and the up-and-down motion of mobility and its as good as ripped. These design oversights, especially in a pricey backpack brand known for durability, make me question its overall longevity. In my experience Its usually the case that when there are some visible opportunities in a product, there are probably more that are not visible, and will only come out with time and wear, because the same attention to design and production has been applied to both the visible and invisible aspects. Therefore, I can't fully recommend this product for the target audience that usually buys this brand of bag (the ones looking for tough as nails stuff that lasts). But I can recommend it for people looking for a good backpack, just be aware that its not as tough as it looks.

*3 months use* I use this as my every day bag for work. Handy for use through TSA. Very well made material and zippers seem heavy duty yet operate smoothly. Tons of pockets for different types of utilization. One flaw however, if your laptop is stored in the back most “TSA Ready” compartment and you have your zippers meeting at the top of that compartment and the weight of your laptop can cause it to open if walking briskly. This is easily negated by zipping one zipper all the way to the other side. All that said, I really like this bag. Very comfy!

I bought this for my wife. She really likes the more suttle feminine lighter “dotted black/grey” color over the more masculine black version. The back pack has plenty of compartments. The storage on the side for shoes comes in handy during bad weather protecting her formal shoes when wearing boots. The USB charging port is a life saver at the end of the day to add a boost to the iPhone. Great value for tge money!

This bag is perfect for my everyday work bag. It holds my laptop, tablet, notebook and even my lunch. Lots of different compartments for my charger, phone, wallet, everything organized at the tip of my fingers. It's easy to carry and the straps are very comfortable on my shoulders.

Excellent backpack, with lots of space and very useful compartments.....the material feels very resistant.

Lots of pockets, good quality, no problems so far.

I bought this bag for my husband. This is a GREAT quality backpack very well made, sturdy, has all sort of different departments to organize your stuff for when you travel or going to the office every day.

Great for personal carryon when traveling. Place for everything from computer, tablet, shoes, sunglasses, files, spare clothes, etc. Very comfortable too. I am extremely pleased with this purchase.

good bag but center where computer is stored opens too easy. Zippers open with out you knowing. other wise nice, great storage especially where glasses are stored. Would I buy again, yes at the price

Very durable backpack with so many useful compartments! I use it everyday for work and school. It also makes a great backpack for traveling and flights.

All around great backpack. Pockets for so many different things. It's sturdy and has good structure but super comfy to have on!

This bag is perfect for my occupation and much needed for trVel with tech!! Only issue was location i picked up. Store employee working customer service didnt acknowledge i was waiting and proceeded to chit chat with other employee. Waited and never asked “may i help you?” Didnt look at order on monitor scren and went to look for my item only to return and say i dont know the name???? Last time shopping this location and then asked for id.

Got it on sale down from $130 to $70…I don’t think it’s worth 130 but definitely $70 price.

Fulfills it purpose as a backpack and a carry on for travel.

I like the abundant room and smaller pockets for separating my stuff.

This is seriously the most comfortable backpack I've ever purchased. I can put both of my laptops in it with cords and accessories, and the weight distribution is perfect. There is no strain on my neck, which I recently had surgery on. Shoulder straps are very well made. Just an all around good product for the money.

Great product for the price. They had it or 60% off so I had to get it

Love it! Easy to use and especially love the eyeglass case and shoe bag!

I have used Swissgear products for over a decade, but I believe that will be changing. I got this backpack for Christmas and I find the layout of the storage not efficient and the zippers are just dreadful. I was carrying the backpack by one strap on my back and that caused the zipper to pop allowing my laptop to fall to the ground and now it is damaged. Just done.