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Customer Ratings & Reviews

SwissGear - IBEX Laptop Backpack - Blue-Front_Standard

SwissGear - IBEX Laptop Backpack - Blue

Model: GA-7316-06F00SKU: 8483036

Customer rating

Rating 4.8 out of 5 stars with 1709 reviews

98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-9 of 9 Reviews
  • Rating: 1 out of 5 stars

    Avoid Like the Plague

    Posted
    MyKidsMom
    • My Best Buy® Elite Member

    After only 6 months of normal student use, the black material frayed and pulled from the seams all around this backpack and the straps. Over the course of three weeks, I wrote twice and sent pictures to SwissGear customer service, asking them to honor their 5 year guarantee and send a replacement. They have yet to respond. This backpack is too expensive for this type of nonsense... save yourself the time, trouble and expense.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not durable nor worth the money

    Posted
    Chbraxx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    1st one lasted two years and the second lasted only 9 months. multiple Seams ripped (pictured) on the second one and shoulder strapped ripped from the base of the bag on the first one. Will not be buying a 3rd SwissGear product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Did not last 6 weeks as a Bookbag

    Posted
    JohnA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a terrible product for the $94 price. My son used this bag as a laptop and book bag at college and the straps came apart at the 5 week mark. since the return policy is only 30 days, I have wasted $100. I will not buy another bag at Best Buy. I will shop for a higher quality bag online.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not fit 17" Asus Rog laptop

    Posted
    Teko
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought this on a whim when I picked up my new 17" Asus Rog. Of course, the laptop was in the box but this was the largest backpack. Had to find out that it did not fit, and returned it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointed

    Posted
    Valter

    I purchased it in April 2013, with more than a month the handle broke. I was very desappointed. I called the customer services, they said nothing could be done since I was out of USA.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Beware

    Posted
    BBRM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got less than a month of light use on this backpack before it developed a tear on the top pocket. I have had other similar packs which have lasted ~10 years without developing such problems. Promptly returned for a refund.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    must be made in china

    Posted
    Tony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My last backpack of the exact same model lasted 10 years. This one made it 2 weeks. With interior ripping out between the separate pouches.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    straps do not hang to support with any weight

    Posted
    Dferguson01
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I do not like the backpack and will be giving away. I reached the 30day return and do not have the receipt with me to return it

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Laptop Backpack too Small

    Posted
    Brad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This laptop backpack was too small for my new laptop computer. Don't buy it if your screen is 15" or bigger.

    No, I would not recommend this to a friend