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SwissGear - IBEX Laptop Backpack - Blue-Front_Standard

SwissGear - IBEX Laptop Backpack - Blue

Model: GA-7316-06F00SKU: 8483036

Customer rating

Rating 4.8 out of 5 stars with 1698 reviews

98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-9 of 9 Reviews
  • Rating: 2 out of 5 stars

    Surprised by lack of quality

    Posted
    herdgrad97
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am a backpack snob, or better, a backpack aficionado. I use my backpack daily so am very particular on what I buy. I was due for a new one and had yet to ever try a Swiss Gear product. They are quite popular among my colleagues so I thought why not. Here's why not. First, it is a very heavy backpack. Even empty it weighed more than my current bag when it's filled. It was almost embarrassing considering there was never much in it. Secondly, it has a weird interior that divides the laptop portion from the other main pocket. Somehow it warped and stayed in a constant curved position. This was annoying both because it looked dumb on my back and I couldn't set it down without it falling over. I was constantly having to lay it flat which was less convenient. Finally, the two side pockets both developed holes. Not along the zipper which would be somewhat understandable. No, the holes were in the bottom of the pockets making both pockets useless. I contacted customer care and was told that was normal wear and not covered under warranty. Mind you, the backpack was but two months old. It is now in a landfill somewhere and I am very happy with my Jansport replacement.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed in Wenger Customer Service

    Posted
    JOeyinFLA

    I purchase this bag about a year ago after reading great reviews on it. I am a teacher and use it to transport my laptop to and from school. A year later, the zipper is coming unstitched in the main compartment. The rubber that forms the handgrip is broken and cracking. I emailed Wenger with the pictures of the problems. They said they would be unable to help me without a copy of the sales receipt. I did not foresee having problems so I didn't keep the receipt. I paid for it with gift cards, so I don't have a record via CC statement either. I understand the terms of the warranty, but I feel I paid a premium price for this bag, and have not received premium service nor durability. If you risk buying one of these, make sure to keep your receipt. I loved the bag, I wish their customer service department could have helped me.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a great bag

    Posted
    Richardg
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had a similar bag for years and it was great. This bag - even though it claims to be a 17" bag - really doesn't fit my 17" laptop (the old bag fit it easily). I basically have to stretch the bag/zipper to get the laptop in it ... pretty sure the zipper will break pretty soon due to this "over stress"

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Bag is too small for Dell 17" laptops...

    Posted
    SpiralBlue

    I've always loved by Swissgear bags, however advertising this as a 17" bag fell quite short. I could cram my laptop in there and get it zipped, but it definitely would have been detrimental to the laptop and the bag. 1 more inch in height of the bag would have fixed all that.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too heavy for a 5'2" woman.

    Posted
    Joann
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Once I loaded the bag with my 17" laptop, cords, mouse and notebooks, it was too heavy for me. I had to go on line and research a wheeling briefcase, which I did purchase and returned this bag to Best Buy. Customer Service was very helpful and accommodating.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Overpriced for what you get

    Posted
    KenInMN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop backpack was supposed to protect my laptop. It did not. Setting it down from three inches above the floor resulted in a cracked screen. The top of the pack also ripped out along the zipper. There are better bags for less money.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    OK Back Pack but over priced

    Posted
    JBB35
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The bag is over priced, and the weight of it when empty is heavy, the stitching is not worth what they charge. The nice thing is all the compartments that the bag has And the ease of placing most computers in it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good backpack with week parts

    Posted
    Ledneo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very robust looking backpack . But unfortunately it’s starting to break after a few months of usage. Please check the picture.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not bad, but it just wasn't for me

    Posted
    Dperrin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Since purchasing this item I have returned it. It's not that it is a bad bag, but I didn't care for the style. with the metal zipper pulls that jingle like jewelry

    No, I would not recommend this to a friend