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Customer Ratings & Reviews

SwissGear - ZOE Women's Laptop Tote - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 628 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-11 of 11 Reviews
  • Rating: 1 out of 5 stars

    poor quality

    Posted
    booklover
    • My Best Buy® Member

    This bag is very poorly designed and constructed. The ring where the clip-on strap is attached is made out of very thin faux leather fabric. The first time I used it, it broke. I continued to use the bag without the clip on strap, although the other straps are a little to short for comfortable over the shoulder carrying. 6 weeks later one of those straps pulled loose from the faux leather. There is a canvas strap still providing support, but the bag is not attractive with a hole in the side of it. I have used other swiss geat bags in the past that served me well for over a year. (and if I hadn't brushed up against some paint in the subway station, might still be using it.) They were similar design but were made of a nylon type material, and all the places where the straps attach were very thick and well sewn. The attachable strap was also adjustable, where this one was not. The one thing I liked about this bag better than the other, was that although they had identical interior pocket design, this one had better support on the inside pockets and I liked the interior material better as well. So disappointed that I wasted money on this bag.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    WORST MADE BAG

    Posted
    jaegr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this bag to use for traveling as it was padded for my laptop/Ipad to keep safe while traveling. Well, imagine my surprise when after the first time using it, the pull part of the zipper came off. Which pretty much renders it unusable, as if I cannot zip it closed, I won't walk through an airport, or put it in the overhead bin. Total waste of money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poorly made, straps rip with normal wear & tear

    Posted
    kimmyg

    Bought this bag less than 6 months ago and already have had the leather start to rip on two of the straps. I am not a heavy user, but do carry the bag to work each day and occasionally take it on the plane. Would expect more from a Swiss Gear bag - avoid this bag if you are looking for something functional that will last for longer than 6 months

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Craftsmanship

    Posted
    hone3yb3a

    I was very smitten with this bag. It has great storage and can be used with luggage. My primary complaint is the quality of the materials and craftsmanship. The lining of this bag ripped with normal use only a week after I purchased it. This is definitely not worth $50.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It keeps breaking!!!

    Posted
    Requiemg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have bought this bag twice, I keep my laptop, charger, mouse, tablet, phone charger, and flash drive in it, the zipper and handle broke on the first bag and the zipper just broke on the 2nd!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    strap hook broke the very first time used

    Posted
    tootsieroll
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The strap hook broke the very first time it was used, too expensive of an item to break first time in use, Took back to store and they swapped it out.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Looks good but poor quality

    Posted
    Kayjay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Loved the look, feel, and weight of this product, but it broke within a week. Would not recommend.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Already broke! Not happy!

    Posted
    Davis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Disappointed...already broke! I will NOT recommend this product to friends or family.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Didn't fit

    Posted
    cplbissell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought this for my wife's laptop but didn't read the size for it so it didn't work out

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Strap broke, Best Buy will not honor a new bag!

    Posted
    Jnessa29
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My Lap top bag strap broke, BEST BUY will not replace anything after 15 days.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This item sucks

    Posted
    Totebag
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This item was a disappointment, it did not hold up after 2 weeks it tore

    No, I would not recommend this to a friend