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Customer Ratings & Reviews

SwissGear - ZOE Women's Laptop Tote - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 628 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-11 of 11 Reviews
  • Rating: 2 out of 5 stars

    Looks good, but doesn't handle daily use

    Posted
    motherrunner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm constantly in and out of my car and people's homes for my job, and I thought this bag was perfect as it was stylish and had enough room for my work items, however, within a week of using it, it started to fall apart. Because the bag and the shoulder strap are made out of the same stretchy/pliable material, the strap broke in the first week and proved that it couldn't handle constantly being carried by it. The handles on the bag had small pieces that covered the webbing beneath it that secured the straps to the bag itself and 2/4 have since come off (I've been using the bag about 6 weeks at this point). I'm in the field 6 days a week, in and out of homes/my car 6-8 hours a day. It clearly isn't meant to handle the grind that my job entails, but if you're just toting to and from the office to your car and home, will most likely survive. I won't be purchasing this ever again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poorly constructed, won't last long.

    Posted
    curlycarly

    I carry my computer to work 5 days a week. After 6 months one of the straps broke off from where it attaches to the tote. The other is close to breaking off. The faux-leather on the straps cracked after only a couple of months. I used the longer strap that came with the bag for a while but since it attaches the same way it's only a matter of time before that material tears and it breaks off too. To add to my frusteration there are very few nice looking totes that will fit a 17.5 inch laptop. Reveiving store credit wasn't helpful because I can't use it toward another tote online. Store credit isn't accepted on "market place items" online.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Roomy bag, poorly constructed

    Posted
    SouthernGirl75
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So I bought this bag before I went to a conference in August. It traveled well and held up to the demands I had while there. Since coming back to campus and using it for daily work demands, books, laptop, maybe tablet and notice that almost exactly two months later and three of the four straps are stretched out to the point that the bag is likely to break. The larger strap isn't in a position that makes it comfortable for me to use. It has a three year limited warranty so that seems like a good thing but I've been on hold now almost twenty minutes with a message that keeps repeating it should only be two minutes until I can speak with someone. Oh and that's after I got redirected to the Swiss Army part of Swiss Gear since apparently this isn't one company and you gotta find the right people to assist you. If I could get my money back now I would but I'm not sure why these things don't have sturdier straps.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Won't last

    Posted
    Ebaluyut
    • Verified PurchaserVerified Purchase

    I ordered this bag for a recent business trip. When I received it the clasp for one of the straps was broken and there was an ink stain inside one of the pockets. If it weren't for the fact that I was pressed for time, I would have returned the bag. I do, however, like the size and style of the bag. I have a feeling that I may have received a bag that was previously returned or Best Buy has a terrible package/shipping process.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor quality

    Posted
    Kristen

    I've had this bag for about a year and a half and in that time had it replaced by the manufacturer. In both bags, the fabric covering the piece that attaches the handles to the bag have come undone. There was no problem getting a replacement, but in the interest of creating less waste, I'll be replacing this bag with something more sturdy.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Didn’t hold up

    Posted
    Kris
    • My Best Buy® Member

    Bought for my wife 2 years ago. Hasn’t held up. Started with the straps having issues and now the bag might actually be disintegrating. Had good storage, just wasn’t made to hold up to every day use.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not long lasting

    Posted
    Gaby
    • My Best Buy® Member

    I bought this tote back on August, it's been less than 4 months and it is now tearing apart. It is really padded inside, so the laptop is really protected. But it would only work if you carry a Macbook Air or any other laptop as light as the Air. I was expecting this tote to last, but I already had to buy another tote to replace it. It was great while it lasted.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good bag but not durable

    Posted
    fixedsights
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The strap broke fairly quickly. The inner liner is already getting worn, too. I would say that it's nice, but not a hard use bag.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice looking, not spacious

    Posted
    Ellgee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love the look of it but once the laptop was in there and it's cords, there was no room for anything else. I had to return it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Pretty good bag

    Posted
    Printer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bag could be a little sturdier but all in all ok not really worth 50$

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Laptop Bag

    Posted
    DanceDanceDJService
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I returned this bag because it didn't fit my laptop.

    I would recommend this to a friend