Customer Ratings & Reviews

Wasn’t happy to pay extra to have it installed on my new IPad Air I just paid big bucks for!! When I buy a screen protector for my iPhone they don’t charge extra. Not the Geek Squad fault. It took awhile to get it out on but it is a big screen protector and I’m sure it was hard to remove the bubbles.

Very caring associate understood my concerns about severe dust in my apartment and why I was paying to have my screen protector installed at Best Buy. They have an industrial building with less carpet dust and the proper tools to remove dust particles in the installation process. The associate understood my challenge with dust at home and helped me select a great quality screen cover and installed it dust free. Not one spec of dust on my tablet screen and was very respectful of my expensive brand new tablet. The cover was centered perfectly which I appreciate since off-centered covers are a big peeve. Bravo! I might pay up to have all my device protectors professionally installed moving forward since the dust I live with from my aging apartment carpet is uncontrollable.

they did a great job. but they charged way too much to put a screen protector on.

Replaced my very cracked shield. It is perfect now and I paid for the service so was a bit offput when the geek guy who replaced the shield (he was great) told me his manager asked him to tell me not to request service like this again at best buy unless the shield was purchased at the store. I had purchased online. I thought that was bad customer service and a bit cowardly of the manager to deliver the message through the guy who helped me.

i like the geek squad, I was upset that what I wanted was out of stock. My fault I should had came earlier. The squad was helpful in getting me what I want. One person that worked there had a little smart mouth, but you can't always expect customer service to be in a good mood all the time. Overall I was please

The technician did a great job! It was installed quickly and had no bubbles. I was very satisfied with the product and the service.

The guy who help us is awesome. Great help Very friendly

I felt confident getting them to install the TV and sound bar. I probably could have done it but would have taken hours. This way it was done correctly and able to watch immediately. The installer was very professional and personable. Made for a great setup.

Shield works great, good price, would recommend store installed

This was my first experience and the Tech was quick and answered my questions.

Great service as always. New shield on phone and tablet. Older models, had to order, 4 days and let me know they were in, 15 minute install.

Very friendly and helpful . Great customer service skills

Service was great as I didn’t have to do the installment

The agents mounted my device. They were fast and professional.

The employee that helped me with my device of picking she was really nice. She helped me with everything I needed, and I appreciate it.

Love the end result. Went to the holland location and got help from the geek squad member named Austin. Said he’s been there for 6 years. I haven’t been to Best Buy in awhile and was wondering if I had enough points to get a reward to make the $14.99 screen installation price a little cheaper since I got my nephew a switch. Main reason he needed a screen protector on it. I had 420 points at the time and could redeem $5 reward. Austin said I couldn’t. Installation took 30 mins and within that time I looked it up and found that I did have enough and could redeem some points. Just mad me upset that Austin with his 6 years of experience at Best Buy in the geek squad couldn’t help me and was rude to me. His attitude definitely affected my day. Hopefully he gets some retraining with everyone at Best Buy for the holiday season. But the screen protector was installed looking perfect. $14.99 is pricey but it’s inscase they mess up and need to put a new one on. They don’t charge you if they mess up.

I am enjoying my new protection case. I really needed a new one badly. It send durable.

You cannot go wrong with geek squad highly recommended there services

The guy who installed the screen protector for my kiddo’s ipad air M2 Chip did an excellent job. The first person who tried messed it up so I was grateful they gave us a replacement screen protector and installation. The second try (by someone different) was perfect!

Very nice color and perfect shield for I-pad. Easy to use when outside.