Customer Ratings & Reviews
- Model:
- AWE69US
- SKU:
- 12236558
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Works fine but has strong odor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mat works fine but has a very strong odor that lasts for quite a while.
I would recommend this to a friendGreat product for home use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for the price. Just have to unplug it after turning off the laptop. Very satisfied with the purchase.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and is quiet when on. Definitely would recommend this item.
I would recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke just after a month, didn't even use it daily. Fan is tiny. Take my word for it, buy something else.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .We are sorry to hear that the chill mat seems to have broken so soon. Not the experience that we wish anyone to have with them. Our chill mats do have a limited 1 year warranty. Please reach out to our customer support team at 877-482-7487 Monday thru Friday 10 AM to 7i PM EST with a copy of the receipt and we will be happy to look into a possible warranty for you.
Didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fans did not work I had to return it bexauas it did not turn on.
No, I would not recommend this to a friendBrand response from Targus Team
Posted .We are sorry to hear that the fans did not work for you and are happy to hear that a return could be done. If you would like suggestions on chill mats or other products please reach out to our customer support team at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST
slider
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not hold laptop, keeps sliding. IAM RETURNING IT SEPT 6TH,2025
No, I would not recommend this to a friendBrand response from Targus Team
Posted .We’re sorry to hear the Chill Mat didn’t meet your needs. The 16" Single Fan Chill Mat is designed with grip pads to help stabilize most laptops, but depending on the laptop’s surface or angle, sliding can sometimes occur. Since you’re still within the return window, returning it to Best Buy would be the best option. If you’d like help finding an alternative that may better suit your setup, please reach out to us at 1-877-482-7487 or [email protected]
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