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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 26 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-26 of 26 reviews
  • Rated 3 out of 5 stars

    Works fine but has strong odor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mat works fine but has a very strong odor that lasts for quite a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for home use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for the price. Just have to unplug it after turning off the laptop. Very satisfied with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and is quiet when on. Definitely would recommend this item.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke just after a month, didn't even use it daily. Fan is tiny. Take my word for it, buy something else.

    No, I would not recommend this to a friend
    • Brand response from Targus Team
      Posted .

      We are sorry to hear that the chill mat seems to have broken so soon. Not the experience that we wish anyone to have with them. Our chill mats do have a limited 1 year warranty. Please reach out to our customer support team at 877-482-7487 Monday thru Friday 10 AM to 7i PM EST with a copy of the receipt and we will be happy to look into a possible warranty for you. Targus

  • Rated 1 out of 5 stars

    Didn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fans did not work I had to return it bexauas it did not turn on.

    No, I would not recommend this to a friend
    • Brand response from Targus Team
      Posted .

      We are sorry to hear that the fans did not work for you and are happy to hear that a return could be done. If you would like suggestions on chill mats or other products please reach out to our customer support team at 877-482-7487 Monday thru Friday 10 AM to 7 PM EST Targus

  • Rated 1 out of 5 stars

    slider

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not hold laptop, keeps sliding. IAM RETURNING IT SEPT 6TH,2025

    No, I would not recommend this to a friend
    • Brand response from Targus Team
      Posted .

      We’re sorry to hear the Chill Mat didn’t meet your needs. The 16" Single Fan Chill Mat is designed with grip pads to help stabilize most laptops, but depending on the laptop’s surface or angle, sliding can sometimes occur. Since you’re still within the return window, returning it to Best Buy would be the best option. If you’d like help finding an alternative that may better suit your setup, please reach out to us at 1-877-482-7487 or [email protected]
      . Targus

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