Customer Ratings & Reviews

TCL - 43" Class 5 Series LED 4K UHD Smart Roku TV

Model:: 43S525; |
SKU:: 6358904

User rating, 4.4 out of 5 stars with 1415 reviews.

Highly rated by customers for:

Clearance

Customer reviews

Picture Quality
Rating 4.3 out of 5 stars
Sound Quality
Rating 4.0 out of 5 stars
Brightness
Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, easy setup, price, Roku integration, and gaming experience of the 43" Class 5 Series LED 4K UHD Smart Roku TV. They appreciate the amazing picture quality, simple setup, affordability, convenience of Roku's built-in streaming platform, and its suitability for gaming. However, customers are negative about the remote control's cheap feel, concerns about durability, reports of screen issues and short lifespans, and the color quality.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases (1,380)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 2 Showing 21-40 of 1,415 reviews

Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great quality
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Posted 4 years ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good TV and good quality pictures. Love TCL TVs . Good size for room
I would recommend this to a friend
Rated 5 out of 5 stars
Great value
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Posted 4 years ago. Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great TV for a great price! I use this for an outdoor TV that I take in and out each use. It it very light weight and easy to hang and detach from an outdoor wall mount. Great quality and for a little bit of effort, much cheaper than a true outdoor TV. Wifi works great and all apps perform well. For a cheap TV, this is a great deal.
I would recommend this to a friend
Pros mentioned:
Roku
Rated 2 out of 5 stars
Could not see channels with tuner
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Posted 6 years ago. Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wasted 3 hours on this set. Guessing I got a lemon. After setting up WiFi did a channel scan , got 34 channels. Went to view the channels. Nothing, not a thing. Opened Roku. Roku channels looked great. 4K Dolby rocks. Did a factory reset. Skipped all the WiFi setup. I went straight to the TV channel setup. Scanned and got 34. Looked at them looked great.Went back setup WiFi and Roku channels. Looked great. Went back to watch regular tv. Nothing not a thing. Taking it back and getting a Samsung tomorrow. Really wanted the built in Roku.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 6 years ago.
  Hi OutlanderNC,
  
  Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble viewing antenna channels while connected to WiFi. This is definitely not normal behavior for our TVs and is rather unusual. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
  
  Thank you,
  
  Sara
  TCL Customer Support
Cons mentioned:
Remote control
Rated 2 out of 5 stars
TV Sucks
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Posted 4 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Do not like being forced to create a Roku account to use the TV. This TV does not have internet like my 3 other smart TV's. I have to hook my computer to it to view other item I can search and stream on the internet. The remote is difficult to use and the volume control is on the side, which means I'm always muting the TV or changing the volume accidentally. Would not recommend this product.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 4 years ago.
  Hi JTHam,
  
  Thank you for taking the time to provide your feedback. In order to use the smart features of this TCL Roku TV, you would need to complete the guided setup. This includes connecting to the Internet via WiFi, creating a Roku account (completely free), and activating the TV (completely free). However, if you just want to use this TV as a traditional TV by connecting external devices through the various inputs and not use the smart features, you can elect to not connect this TV to the Internet at startup. You will still have access to all of the inputs and features of a traditional TV. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. Happy viewing!
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 5 out of 5 stars
Great TV/Display
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Posted 5 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this to replace 2 monitors. Love it. Have it connected to pc and Xbox. Set up all my online viewing accounts with ease. The fast refresh is perfect for gaming and the colors are on point. Worth every penny.
I would recommend this to a friend
Rated 5 out of 5 stars
Great TV for everyone
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Posted 5 years ago. Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s the smallest, most affordable TV with 120 Hz refresh rate that’s great for smooth movies and smoother gameplay. The addition of Roku TV is a great addition to this fine TV with greater media to stream.
I would recommend this to a friend
Rated 5 out of 5 stars
Great advice
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Posted 4 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great advice from the salesperson lead me to purchase this tv. I am thoroughly pleased with it!
I would recommend this to a friend
Rated 5 out of 5 stars
Mrs
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Posted 4 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Thoroughly enjoy my TCL5 43 inch Roku Tv I am still learning new perks on site
I would recommend this to a friend
Rated 1 out of 5 stars
Screen problem five months in
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Posted 5 years ago. Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Today, it would not display a picture, although i could hear sound. I rebooted by pulling the power and plugging it back in. The picture came up, but now there are two lines across the screen about 1/3 of the way from the bottom. Above the lines, everything looks normal. Below the lines, everything is broken up in a pattern looking like an out of sync CRT. See the picture attached. I know a bad item occasionally makes it way out of the factory, and it appears I got one. Big kudos to TCL support. After a brief on-line chat with a support rep, sending some photos of the issue, and a copy of my receipt, they are sending out a new television free of charge. I hope the replacement lasts a bit longer than five months. I'm willing to give TCL another shot and hope I just got that one in a thousand bad television.
I would recommend this to a friend
- Brand response from TCLExpert
  Posted 5 years ago.
  Hi Skilly,
  
  We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 3 out of 5 stars
TCL 43 inch
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Posted 4 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great picture but had a problem with pixilation missing
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 4 years ago.
  Hi Kmcampbell,
  
  Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
This TV sucks!
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Posted 5 years ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
One, I saw no difference between this TV and the regular TCL 4k, what I did see was a big difference in price. Two: I've had this TV for just over a month and lines are all over the picture! Three: This tv sucks n is not worth the extra $$, n u wanna know what really truly sucks? I'm still paying for it!!!! TCL said they will fix it, I said I don't want it buy it back, no response yet, as usual!
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 5 years ago.
  Hi DLG1,
  
  We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
Terrible I Am So Mad!!!!
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Posted 5 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had to buy two different TVs. The first one I bought made a buzzing noise when powered on so I returned it and exchanged it for another one. It worked great for about a month. Now the tv turns on screen stays black but sounds work so idk what is wrong with it. Hopefully bestbuy will allow to exchange
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 5 years ago.
  Hi Cody,
  
  Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us through the support section of our website (TCL). We look forward to working with you!
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
Got a dark band after 3 weeks of usage!
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Posted 5 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After 3 weeks of usage, the bottom portion of the screen has a permanent darker band (see pictures). It won't go away after restart the TV, unplug and wait, and even after factory reset the TV.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 5 years ago.
  Hi NuttyKnot,
  
  Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
Used product
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Posted 4 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I haven't actually tested the vacuum because when I opened the box, I discovered the pieces not packed. They were just in the box. When I pulled them out, I discovered that the canister has dirt in it. It has been used. I called the store and will be taking it back to get a new one, tomorrow. I look forward to doing a review on a new one'
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 4 years ago.
  Hi Booo,
  
  We're sorry to hear about your experience concerning your vacuum. Unfortunately, this review is located on a TV. We wish you the best of luck with your replacement vacuum!
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
DO NOT BUY!
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Posted 4 years ago. Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Today marks 4 months of having this TV and I already have lines of dead pixels. Lasted long enough to be outside of store warranty of course. Do NOT buy this TV. I honestly won't buy another TCL TV in my life because of this experience and HIGHLY recommend that anyone reading this does NOT buy a TCL device themselves.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 4 years ago.
  Hello,
  
  Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
Dead Pixels
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Posted 4 years ago. Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had the T.V. for a few weeks outside of the 1 year warranty and turned it on and there was a cluster of dead pixels against the frame of the T.V. It worked perfectly up until this point, very disappointing to have spent as much as I did to have this t.v. be unusable in 12 months.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 4 years ago.
  Hi smjxo,
  
  Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
Broke 1 mo after manufacturer's warranty expired
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Posted 4 years ago. Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Picked up TV August 16, 2020. Oct 5, 2021 TV gets vertical black lines across screen. From what I read about this, it is considered a manufacturer's defect. Unfortunately, the manufacturer's warranty only lasts 1 year and the TV lasted 1 year and 1 1/2 months.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 4 years ago.
  Hi Skulkfish,
  
  Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at [email protected] with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 1 out of 5 stars
Defective model
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Posted 5 years ago. Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After only 4 months of moderate to minimal use the picture on this TCL series 5 TV turned Green on every channel! Seems to be a hardware issue and when googling it several other customers had the same issue! I highly recommend staying away from this brand and model! Very disappointed.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 5 years ago.
  Hi GMH1,
  
  Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Pros mentioned:
Ease of use, Picture quality, Price
Rated 5 out of 5 stars
Love the look, picture and technology
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Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have always bought top of the line TV from Sony and Samsung from the Magnolia store in best buy. I always wanted the latest technology , the slickest looking frame, and of course great picture. It was easy to do that when I was looking for 1 living room tv, but as I have grown in family size and like to have tvs throughout the house, it is just not affordable to buy the expensive name brands, so I tried this 4k TV out with Roku. First off the Roku built in is awesome, for over a year now I not only myself but any samsung tv owner will tell you that the ATT now (used to be called direct tv now) is horrible on a Samsung TV , I dont know why they will not fix it but I will not pay top dollar for samsung qled tv when I cant get the att now tv app to work. its not att / direct tv, it is samung. This tv with the roku in it works right out the box. I put my netlix , hulu , and plex on it with no problems. The menus are awesome. For the money you can't beat this tv. Great for office , guest room, garage.
I would recommend this to a friend
Rated 1 out of 5 stars
Don’t buy - Sticker on screen
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Posted 4 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I saw another review saying they found a sticker on the screen of the tv. I figured it was bad luck, but sure enough, I found one too. The sticker does not come off the screen. TCL should know better, this is ridiculous.
No, I would not recommend this to a friend
- Brand response from TCLExpert
  Posted 4 years ago.
  Hello,
  
  Thank you for taking the time to provide your feedback. This TV features a protective screen cover that should be removed before viewing. There is a tab on the upper right-hand side that says "Carefully remove protective material after installing TV". This tab can be used to remove the protective film and any additional protection on the screen. If you need further assistance, please reach out to us at [email protected] with your contact information and reference this post. Someone will get back to you as soon as they can. We look forward to working with you!
  
  Thank you,
  
  Sara
  TCL Customer Support