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Customer Ratings & Reviews

TCL - 49" Class - LED - 3 Series - 1080p - Smart - HDTV Roku TV-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 266 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-4 of 4 Reviews
  • Rating: 1 out of 5 stars

    Black Screen on 3rd day

    Posted
    Meral
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We were excited to get a good deal on the tv and especially since it included Roku. The first night we got it, I got to enjoy a few of our favorite shows. I was so happy. However 3 days after the purchase, we had family over. We connected our Nintendo switch and that was it. The screen was completely black. No settings or anything. We disconnected the Nintendo switch and tried using just the tv and nothing. Just black screen. We looked online for tech support and we read how to reset the tv and tried it but nothing. We ended up connecting our old tv and it worked just fine, even when connecting out Nintendo switch. We ended up returning the tv and just kept our old one. Very embarrassing since we had family over and only had the tv for 3 days. Very disappointed.

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Hi Meral,

      We're sorry to hear that you were not able to have the same great experience a majority of our customers are having. This is definitely not normal for one of our TVs. We have glowing reviews on many professional reviewing sites and also from our customers. So it is a bit baffling to hear otherwise. We find that most of our customers are more than thrilled with the performance of our TV. Given the opportunity, we could have looked into this for you and help to remedy the situation. We will continue to make improvements to ensure our customers the best experience possible.

      Thank you,

      Sara
      TCL Customer Support

  • Rating: 1 out of 5 stars

    TCL audio dropout on TWO sets

    Posted
    Russ
    • My Best Buy® MemberMember

    First one I bought started exhibiting the well-publicized audio dropout problem within a week. I took it back to Best Buy and got another one. I didn't unbox it for a couple of weeks, and a week after that, the same audio dropout problem appeared. Unfortunately, this was past the 15-day return period so we're stuck with a defective TV.

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Hi Russ,

      We're sorry to hear that you seem to be having some trouble with the audio on your TV. The audio dropout problem that you have described is rather unusual. Rest assured, we are here to help. We would like to look into this so that we can better understand what you are experiencing. We'd like to gather more information to see if we can isolate what is occurring, and better understand the behavior of the TV. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rating: 1 out of 5 stars

    horizontal Lines garbage tv

    Posted
    Nick
    • My Best Buy® MemberMember

    Had this tv for about 2 weeks and all of a sudden horizontal lines came up on my tv and they won’t go away I tried everything I should have went with a better brand won’t be buying a TCL product again

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Hi Nick,

      We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Without more information, it is difficult to decipher why you are seeing lines on your TV. We would be more than happy to look into this to see what we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rating: 1 out of 5 stars

    Poor picture

    Posted
    Shelby
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Picture quality leaves much to be desired. Would not recommend this.

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Hi Shelby,

      This is definitely not normal as this TV typically produces a good 1080p picture. There are options available to adjust the picture settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Remember that the Internet signal will effect the quality of streaming channels. Also, the signal strength of an antenna/cable box will also effect what you are seeing.

      Thank you,

      Sara
      TCL Customer Support