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Customer Ratings & Reviews

TCL - 49" Class - LED - 3 Series - 1080p - Smart - HDTV Roku TV-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 279 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-2 of 2 Reviews
  • Rating: 2 out of 5 stars

    A pixel has gone out

    Posted
    Justin
    • My Best Buy® Member

    I have had this for about three week and a pixel in the middle of the screen has gone out and I barely even use that tv. Dont get me wrong the tv was awesome until this happen.

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Hi Justin,

      We're sorry to hear that you may be experiencing some trouble with the TV. We would be more than happy to look into this to see if there is anything we can do to try to help you. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rating: 2 out of 5 stars

    It wasn't easy to install

    Posted
    Valentino
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This tv isn't for everyone! Because requires too many steps including make accounts on line..just I think should be more easy.

    No, I would not recommend this to a friend

    • Brand response

      TCLExpert

      Hi Valentino,

      We're sorry to hear about your experience. Most of our customers report having a quick and easy setup with our TVs. In order to use the smart features on the TV you do need to create/sign in to your Roku account, activate your TV, and connect to the Internet. However, all of this is free to do. If you need any assistance setting up your TV please feel free to reach out to us at tclsocial@tcl.com. Happy viewing!

      Thank you,

      Sara
      TCL Customer Support