Customer Ratings & Reviews
- Model:
- 50S555
- |
- SKU:
- 6514543
Customer reviews
Rating 4.5 out of 5 stars with 265 reviews
(265 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 50" Class 5-Series 4K UHD QLED Dolby Vision HDR Smart Roku TV. Many also appreciate the value for the price and the vibrant colors. While some users find the remote could be improved and the viewing angle somewhat limited, the positive feedback on picture quality and user-friendliness outweighs these concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv beautiful picture would always recommend getting a sound bar with newer tvs.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
There is better out there, but not for the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the money. Easy set up with a little help from tech support.
I would recommend this to a friend Rated 3 out of 5 stars
Never again!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cracked on the inside would not help me ive done a lot a business there. U would not have known,
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KimC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you're having issues with your TV. Regrettably, physical damage would not be covered by the manufacturer's warranty. You can visit https://support.tcl.com/us/tclus-tv-warranty-information to find more information on our warranty requirements and limitations. With situations like this, we encourage you to check with the retailer you purchased from to see if they cover this type of issue with the TV. Additionally, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Quality Budget 4k TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear TV, Good Purchase for budget 4k TV - can't complain
I would recommend this to a friend Rated 2 out of 5 stars
Not a great experience
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was great, however TV didn’t work past 3weeks. I was unable to turn the TV on and so i returned it!
No, I would not recommend this to a friendRated 1 out of 5 stars
It won't last long.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was in a guest room. It was seldom used, and it is already damaged. The panel got damaged within two years due to poor quality.
No, I would not recommend this to a friendRated 5 out of 5 stars
Anazing quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new tv for my bedroom and deicied to try this QLED as i have never had one only 4k uhd. I can say it has an amazing dispay. Beautiful colors and great brightness. I 100% recommend it especially over a regular uhd.
I would recommend this to a friend- Cons mentioned:Remote
Rated 1 out of 5 stars
Missing Parts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I recieved the product there was nothing in the box besides the TV. No power cord or remote or anything, making the product useless. Waste of time and money.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Great TV for Great Price!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s great quality especially for a tcl and i would recommend to anyone looking for a good quality tv without breaking the bank
I would recommend this to a friendRated 5 out of 5 stars
Works great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase. 4k on this tv is great every works great no complaints at all
I would recommend this to a friendRated 5 out of 5 stars
TCL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For my first 4k tv, it is definitely a big step from my 1080p. Between the 4k and QLED, I am very impressed. Very cool tv. The price wasn't to bad either.
I would recommend this to a friendRated 1 out of 5 stars
Bad investment.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is absolutely the worst television I have owned. At least once within a two-hour span, the sound will go out and is replaced by high pitched screeching like smoke alarm. I have to get up and unplug the television. All but once this fixed the problem. Secondly, the television pushes me out of one app to the Home Screen. Nets, prime, HBO, Showtime, etc. television does not discriminate.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi KathrynF,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Worked well until it didn't
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked well until it broke after less than a week of usage. Very Disappointing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi cgress,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Too bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv, great picture and sound. Remote broke after few days so I returned it. Too bad kinda liked the tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Juan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Sound, or lack thereof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this 50inch tv for 14 days. Reset the sound many, many times. It would work for a few hours and then no sound, or badly distorted sound. Called support and they said reset the tv, which I had done twice previously. Luckily, my wife recorded the distortion, and said we should return it. We decided to go with a Samsung this time. So far so good.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnA,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We take great measures to ensure that the TVs we send out are in great working condition. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy for sports streaming!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV if you enjoy watching sports. I have this streaming in my basement and there are two golf balls flying into the green and you cannot see the football flying through the air. I have an Amazon fire tv in the bedroom and that is 50x better than this piece of junk. It works fine to stream a workout and the interface is decent but horrendous for sports
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL 50 in. Smart TV with ROKU
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase. This is my first smart tv.
I would recommend this to a friendRated 5 out of 5 stars
50” Roku TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another one of my items I’m very pleased with! Great Roku TV!
I would recommend this to a friendRated 5 out of 5 stars
Good tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv nice qled screen for much less than other qled televisions
I would recommend this to a friendRated 4 out of 5 stars
Qled TCL is worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 series tcl is great value. Brighter panel makes everything pop
I would recommend this to a friend