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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1201 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 50" Class Q5 Q-Class 4K QLED HDR Smart TV with Google TV's stunning picture quality, vibrant colors, and ease of use, finding it to be a great value for the price. However, some users experienced slowdowns with the operating system and remote control functionality. While many praise the color and refresh rate, concerns were raised regarding app performance and occasional system instability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,201 reviews
  • Pros mentioned:
    Picture quality, Price

    Rated 3 out of 5 stars

    Nice for the price, but laggy.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is very nice, price, size and weight are great, but its oddly laggy. It takes a while for actions to register for some reason, up to multiple seconds. Which unfortunately means inputs get stored sometimes, so youll press back a second time after a few seconds and all the sudden you're completely back at the home menu.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi TimO,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Solid TV for the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the picture quality to be impressive for a budget 4k tv. Movies look good but certain dark scenes can get quite dim, specifically with HDR on, relative to the standard brightness. What sold me is variable refresh rate and the option to play games at 1440p 120hz. So far it performs nicely paired with both a PS5 and a gaming PC. Input lag is super low. Solid budget tv for gaming.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi trevbow,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great picture at a great price!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised at how well this TCL QLED tv looks in comparison to other higher priced QLED televisions. I have never owned a TCL product and decided to do give ine a try. Biggest bang for the buck in my opinion. This tv holds it’s own against my Sony A80K OLED, which is my main household tv. I could not believe the teue black and the intense colors for such a great price. I would highly recommend this tv to friends amd family!!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Amazing price point for a TV like this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give this 5 stars because of the price paid (about $250 on sale). A friend of mine recently bought a $400 Samsung that can't hold a candle to the picture on this TCL. I have 2 OLEDs which it doesn't even deserve to be in the same room with, but for the price, I think it's excellent. Honestly, the Google interface is MUCH smoother and faster than on my Sony Master Series OLED. I highly recommend this TV for $30p or less. Maybe even $400.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi bumpandrun,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    TCL

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this TV with beautiful colors and quality sound

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    My movie star ⭐️

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture and good sound seems to work well for my situation and area’s I think it might work out well with older black and white movies I hope it doesn’t have any problems in the future

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    Awesome 4K TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV based on the reviews, and it has been amazing for the price! Embedded Google TV runs super slow, but that's pretty common for any TV. Using a Chromecast fixed that issue just fine. Loving the picture and features.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Kids tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound it’s Vivid and color it’s beautiful. Purchased for kids TV room

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality, Price

    Rated 5 out of 5 stars

    New TV purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic picture, phenomenal price, extremely easy to set up. Would recommend to anybody

    I would recommend this to a friend
  • Cons mentioned:
    Operating system

    Rated 5 out of 5 stars

    Solid TV for the price. 120hz is a plus

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. Does 120hz in 1080p which is a feature generally reserved for higher end TVs. OS is a bit slow but it's not unbearable.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    My family room's best asset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television shows a wide array of colors with superb clarity and excellent sound quality without losing clarity when you crank it up to the max! You really feel like you're in the sports venue in sports and in an actual theater when watching your favorite movie. I would recommend this tv to anyone!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DariusC15,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV for the price!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my very non-tech-savvy mother who wanted to cut the cord (and not pay the crazy Comcast prices). This tv is perfect for her and streaming various apps (as well as local channels via antenna). The picture is bright and vibrant and Google TV isn't super intrusive as an OS. Was super easy to set up for my mom and had her watching tv in under 10 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Processor speed

    Rated 4 out of 5 stars

    TCL 50" Q5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TCL 50" Q5. Picture quality is great. Easy set-up. The only thing keeping it from 5 stars is the processor is on the slow side. While turning it on it take a few seconds more than my more expensive TV's to boot up. Also the time it takes to switch between streaming apps is also slow. once up the TV is great. For less than $260 for a 50" TV smart TV I should not complain.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Quality qled tv at great price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a Christmas gift for my son. Him and his wife live the tv. The quality and picture is excellent especially considering the cost was much less than equivalent tv. Best Buy had the best price and store pickup went perfect. For the price you can’t find better picture quality. I personally own all Samsung tvs including the qled and this TCL tv impresses me.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Best tv if you can snag under 200$

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality at this price point (i got it for less than 200$) is amazing. Both HDR and SDR content look great on the screen. There is also a well implemented game mode for consoles and PCs. You might need to tune the colours a little bit (movie mode helps) to get the best picture. Only complaint would be the slow processor but at this price point it is negligible.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent value in a 50inch TV.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this TV to replace an incredibly reliable Panasonic Plasma we have had for a VERY long time. The difference is incredible. Clarity and definition is top notch, and the physical size is the same, but the viewable screen is so much bigger. We watch it in a well lit room, and brightness is more than adequate. From sports to movies, to streaming this is a fantastic value for any home. One kooky thing about this TV is that the LED at the bottom is on when the TV is off. Then it turns off when the TV is on. Seems very backward, but doesn't impact function in any way. The one feature that would make it the perfect, do all TV is an HDMI video out. We have a projector with pull-down screen for GIANT sized viewing, and there isn't a TV made right now that has HDMI or other HiDef video output. As a result, we are using this new TCL as a display only. The additional apps. work well, but the functionality is sort of wasted if we can't send the DirecTV and Roku video out to our projector. We have to maintain an HDMI selector/splitter in the configuration, but the TV as a standalone was a tremendous value. If this were a standalone TV in a room, with speakers connected directly to it for source sound, I don't think there is a better buy on the market.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JoseS,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Good TV for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this is a good tv. The picture is above average and Google TV/Android TV has been easy to use. I bought this to stick in my loft area and it more then serves its purpose. The only issue I have had with it is intermittent wifi connectivity. Sometimes when I use it wifi will stop working and I will need to go to the menu to reconnect it. Not sure what the cause is yet.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Thank you for taking the time to write a review. We would appreciate the opportunity to look into this for you and see if we are able to assist you. Please reach out to [email protected] to see if we can isolate what is occurring. Please include your contact information and a description of what we can assist with and someone will get back to you as soon as they can. Best, Brandon TCL Customer Support

  • Pros mentioned:
    Color, Picture quality

    Rated 3 out of 5 stars

    verified customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could have given the 50Q550g 3.5 stars but ratings are in whole stars only. This a decent looking qled tv. And as most know by now qleds have deep, rich color. Also, since qled prices have come down from past years, most can now afford them. The Google Tv smart platform is fairly smooth and quick, and so far has no issues I can tell. Depending on one's needs, some may be OK with this as their primary tv. But if you want a better and brighter picture you'll have to pay more. I put this tv in my bedroom and am satisfied with the picture quality. IF YOU'RE INTO GAMING, bear in mind that the 50 inch version does not have TCL'S GAME ACCELERATOR 120 feature. That feature is only on the 55 and 65 inch Q550g models. Also, there are some professional tv reviewers online who can be trusted to give accurate reviews and info. They break down the tv's strengths and weaknesses in depth and can be extremely helpful when trying to decide, so hopefully you won't have to return your tv.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Priced well, great value!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced an older plasma set, which always impressed me with its picture quality. And this TCL has a picture that is an improvement in nearly every way. And setup is extremely simple, as it just needs to find your streaming source. Finding apps is easy. And the remote is simple and straightforward. For the price, an exvellent value.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Warpath,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good for price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a TCL TV, and overall, it has performed adequately. The picture quality is decent, providing clear visuals and vibrant colors, which makes for an enjoyable viewing experience. The smart TV features are user-friendly, allowing easy access to popular streaming services. However, the audio quality could be improved, as it lacks depth compared to some other brands. For the price point, it offers good value, making it a reasonable choice for those looking for an affordable TV option.

    I would recommend this to a friend
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