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Customer Ratings & Reviews

Your price for this item is $259.99
The comparable value price is $399.99

Customer reviews

Rating 4.4 out of 5 stars with 516 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the 50" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024), especially regarding its amazing picture quality and great value for the price. Many find it easy to use and appreciate the QLED technology, quick setup, and stunning color. However, some customers have reported issues with the TV's processing speed and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 516 reviews
  • Rated 5 out of 5 stars

    Best deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up . Great picture . Can’t beat the price

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. Very pleased with my purchase.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MVirts,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for $200 Great value hard to find a deal that's good anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    TCL

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice bedroom tv. Would buy again for other rooms if needed

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TCL

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV :) It has worked as desired. Picture is beautiful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv wasn't quite what I thought it was going to be

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi LoganJ,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bright picture. Simple menus and easy to navigate. HIGHLY recommend this product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Motion Handling and Locked Display Settings

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t have a good experience with this TV. The picture quality was not smooth, and while watching sports, fast-moving scenes showed motion blur and duplicate images (such as seeing multiple balls). Several display settings were locked and could not be adjusted. I tried resetting the TV and the operating system multiple times, but the issue persisted. I eventually returned it and replaced it with an Insignia Fire TV, which has been working well so far.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Mukesh,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    Faulty TV’s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the insignia 43” last January Tv died 12/12/24 didn’t even make a full year factory warranty says I’m covered Best Buy gave me a hard time on replacing it. Now that I have a replacement the new Tv TCL 50” I’m already having problems with the Tv it pauses every 10 minutes picture gets frozen

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jasonblalock,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Done with TVs at Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered as a Christmas present. Finally got it up and plugged it in to see the screen in photo. Last tv I got from the store screen was shattered when I opened the box at home. I took it back and had them open another box and it was shattered as well. Please make sure you are I inspecting and plugging in before even starting.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Dani,

      Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at [email protected] with your contact information and a description of what you need help with.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Excellent Value and Performance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TCL Q5-Series delivers an impressive viewing experience for its price point. The 4K UHD resolution combined with HDR PRO+ makes colors vibrant and details sharp, while the QLED technology ensures deep contrast and rich tones. The integration with Fire TV is seamless, offering smooth navigation and access to all major streaming apps. Setup was quick and easy, and the interface feels intuitive. Sound quality is decent for built-in speakers, but pairing with a soundbar takes it to the next level. Overall, this TV is perfect for anyone looking for premium features without breaking the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    TCL QLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 6 TCL TVs all very satisfactory, reliability excellent so far oldest set 7 years without issue, all great picture and sound quality, perhaps some issues like viewing from extreme side view but minor issue since rarely viewing from that angle, my largest is 55" and very lightweight if need to move the set, overall very happy with picture and sound. This QLED TV my first all others LED TVs this set has noticeable difference in brightness, color depth and a more realistic picture, seems I can jump right in! I can really see facial complexions clearly one minor issue is I noticed some older films grainy, this TV designed to display high quality modern produced media yet the issue is so minor since most films today are being remastered for digital quality, overall I feel with all my TCL TVs this QLED performs the best yet all are excellent. The price is a real help. Beautiful display quality TVs like these for these low low prices are a real help these days, thanks TCL for delivering a fine product. One last thing I needed phone customer service a couple times with set up or preference settings and they were right on the ball top notch help without waiting! Impressed. If your on the fence go for it you'll be happy, especially for under 200 dollars!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Qled

    Rated 5 out of 5 stars

    Great 50″ QLED Smart TV for the Price (with a few

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I Like -- 1. Picture quality is sharp and colorful. The 4K resolution plus QLED + HDR PRO+ delivers vibrant, punchy colors, good contrast, and surprisingly detailed images. Even standard streaming looks noticeably better than on my older LED TV. 2. Bright enough for a well-lit room. With the direct LED backlight and decent brightness levels, it handles daytime or ambient-light viewing pretty well — great for living rooms or spaces with windows. 3. Smart features are easy and fast. The built-in Fire TV OS is intuitive, loads apps quickly, and I don’t need a separate streaming device; Netflix, Disney+, and other apps work smoothly out of the box. 4. Good value if you want features on a budget. Considering the QLED panel, HDR support, 4K, and smart interface — all at a midrange price — it feels like a very fair balance of quality and cost. A Few Downsides -- 1.HDR and blacks are decent but not top-tier 2.Viewing angles are limited 3.Sound is basic 4.Not ideal for high-end gaming

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Christmas surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was given as a gift for my husband. He felt it was easy to set up and the image and colors are a huge improvement from the older television it replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price, Qled

    Rated 5 out of 5 stars

    Best QLED TV in this price range!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price: I purchased 2 of these last week when they went on sale for $279. You can't getting a better QLED with this quality anywhere else. While updating the TVs today I noticed that Best Buy was having a 1 hour sale and the TVs had dropped down to $199!!! Thank you Best Buy for the price match and the best price! Capabilities: Since this is a Fire TV it works perfectly with my Alexa devices. I can even turn it on using just my voice when enabling the option in the settings. This replaces my TCL Google TV that was not compatible with some of my smart devices, and was not QLED. Quality: TCL has been on the rise for years. I've had their other products including their phones (TCL 10 Pro and TCL 10L). They're often compared to Samsung in terms of quality and I agree. Top notch!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MrsH,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth and easy setup, lightweight so I was able to hang without help, and beautiful, high-quality picture!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Great budget TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a very nice TV, the color and picture were bright and vivid. It would be perfect if you were looking for something affordable for watching tv, movies and light console gaming. However it ended up not being what we were looking for. If you are an avid gamer I would suggest going with the qm6k instead as it supports 1440p 120hz.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Picture Resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this TV, and I’m thoroughly impressed with what it offers at its price point. The picture clarity is fantastic, with vibrant colors and sharp details that make movies and shows look amazing. The screen resolution is also top-notch, delivering crisp visuals that rival more expensive models. What really stands out is the overall value for the price. For anyone on a budget but looking for high-quality viewing, this TV is definitely worth considering. Whether you're streaming your favorite shows or watching sports, the display never disappoints. Highly recommend it for anyone who wants great performance without breaking the bank! Great Value for the Price Point – Excellent Picture Clarity and Screen Resolution I recently purchased this TV, and I’m thoroughly impressed with what it offers at its price point. The picture clarity is fantastic, with vibrant colors and sharp details that make movies and shows look amazing. The screen resolution is also top-notch, delivering crisp visuals that rival more expensive models. What really stands out is the overall value for the price. For anyone on a budget but looking for high-quality viewing, this TV is definitely worth considering. Whether you're streaming your favorite shows or watching sports, the display never disappoints. Highly recommend it for anyone who wants great performance without breaking the bank!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    TCL 50" Class Q5 TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money this was an excellent buy. It has great sounds for different viewing options and I love being able to change the colors and getting TCL+ was a big bonus as they have over 250 channels of movies and tv. The color is very vibrant and it's a great television. Delivery was absolutely well taken care of when delivered.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture, slow TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture but the HDR is saturated and the menu response is extremely slow and the backlight grid is visible. Decent buy for $250.

    I would recommend this to a friend
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