Customer Ratings & Reviews
- Model:
- 50Q651G
- |
- SKU:
- 6579462
Customer reviews
Rating 4.5 out of 5 stars with 380 reviews
(380 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 50" Class Q6-Series 4K UHD HDR QLED Smart Google TV (2024)'s picture quality, ease of use, and price, with many praising its excellent image and simple setup. However, customers are negative about the user interface and connectivity issues, citing problems with streaming and occasional app crashes and Wi-Fi dropouts. Some users found the smart TV interface overly complex. The game mode was also a highlight for some gamers.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Google software is not good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great but the Google TV software doesn't seem to like the Fox News channel. I keep having to restart the program after about 20 to 25 minutes. The TV just crashes back to the apps screen.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Phyllis,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a happy Christmas
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the TV as a Christmas gift for my parents and when we unboxed it and set it up the TV didn’t work at all. They sent us a bad TV. So yeah very disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kyndra,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
High hopes dashed when screen went bad!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few days the tv screen started doing this. So I returned it as defective.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
50 inch tv is only 44.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says it’s 50 inches…it’s in fact, 44 inches. How is this legal?? I don’t like being manipulated.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ToddB,
Thank you for taking the time to provide your feedback. Per industry standards, TV screens are measured diagonally. This TCL TV has a diagonal measurement of 50 inches, while the overall width of the TV is 43.7 inches. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 5 out of 5 stars
Mr. Leo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, what a buy for the price. I bought this TV mainly as a gaming monitor, and my other family member use it to watch streaming apps and local antenna channels, sometimes casting via airplay. This TV handles all my family needs and does very well. For gaming, the game master feature automatically show up and every gaming features such as ALLM, VRR are all managed automatically. PS5/Xbox runs at 120hz smoothly. This TV even allow my gaming desktop to run beyond 120hz. (244hz I think) For streaming apps, the tv has no problem playing 4k dolby vision/atmos, HDR10+ high resolution movies. (it supports hands-free voice control, to open apps, control playback options via voice) Finally, my parents like to watch local antenna channels. We just hook up an antenna receiver (like 20bucks to get one), and connect to TV, did a channel search and found over 50+ free channels！ Overall very happy with the purchase.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi YongL,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Suppor
- Cons mentioned:User interface
Rated 5 out of 5 stars
Terrific Upgrade for a Great Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a 3 year old Samsung TV before this. The user interface and streaming was basically unusable, we had to use an Apple TV. This TCL TV is absolutely amazing. The Google TV interface is so smooth and fast. The streaming speed and quality is so great we dont need the Apple TV anymore. I can control everything with my phone using Google Home. Would highly recommend.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works Well, good screen. Mounted where it needed to go well.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL hardware always exceeds what you would expect for the price. The Q-led Televisions have very good audio and stunning good video. Overall excellent buy for the price.
I would recommend this to a friend Rated 5 out of 5 stars
50”TCL tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 50” TCL was easy to setup, color was excellent watching the tv program.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Mr. Monroe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this as a Christmas gift. I never owned a product by TCL. I'm really impressed with the TV.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL google tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my 75 inch TCL google tv, great picture and sound.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL Holiday Bliss
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv for the price, great resolution and sound quality.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Like it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought this TV one week ago .Everything is good for me. I like the picture quality so much
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Harry,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
A great buy from Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi. I'm a regular customer and this was the first time buying a TCL tv. I must say it was really a deal and far exceeded my expectations. It has majority of the apps that I frequently used daily already preinstalled. I'll definitely be upgraded my mancave tvs with these.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi BenjaminH,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great tv for a good price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a tcl, 50 inch. Tv. I'm surprised about the nice picture resolution that this tv has. This shows that a divice doesn't have to be expensive to have good quality.
I would recommend this to a friendRated 5 out of 5 stars
Great TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! Easy to set up. It has all the apps that I will be using.
I would recommend this to a friendRated 5 out of 5 stars
50-inch Q651G
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this TV for half a month. I love this TCL 50-inch TV so much. It's probably the best TV you can buy for the same price.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Cooper,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst purchase ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly worst purchase i ever made. The tv will flash the screen and freeze randomly and often. It has HDR (brightening the tv) which doesnt work with certain apps, so it will actually completely dim the tv. So i cant use certain apps and it freezes OFTEN. useless.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrittanyH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Slow TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is very laggy. I have good internet but various apps take at least a minute to load the show I want to watch and will even pause and start while I am watching. I have addressed TCL support and working on the issue but they request a lot of different efforts to prove before providing support.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Best wishes, TCL Customer Support
Rated 2 out of 5 stars
Did not research properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am sad that it is not compatible with the XFINITY app. I hate to return things but I doubt I use the TV as intended.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Hi 2012Camaro,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support