Customer Ratings & Reviews
- Model:
- 50Q651G
- |
- SKU:
- 6579462
Customer reviews
Rating 4.6 out of 5 stars with 430 reviews
(430 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the TV's picture quality, ease of use, and brightness. Some customers also appreciate the product's price and setup process. However, customers have expressed concerns regarding the user interface, remote control intuitiveness, and connectivity issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:User interface
Rated 1 out of 5 stars
A Lemon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got the TV home and hooked it all up and it would turn on for a second and then the screen went blank. Tried troubleshooting measures to no avail. We returned the next day. One star is too many.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CherryV,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it, only half a screen was visible. Very disappointing since it was a gift for a family member. Got my refund.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sammy,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Shouldve Bought TCL ROKU !!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv blows. Don’t know how I missed that this wasn’t a ROKU. I have multiple TCL ROKU tvs and they’re amazing. This sucks. Can’t get about 3 or 4 or the main apps that I usually use because google does’t support them. Trash. Buy something else…
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PeterL,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Damaged item, poor service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item delivered damaged. The screen was damaged directly out of the package. Poor customer service when returned. Multiple employees needed to inspect the damaged item before they finally approved return. My overall experience with this transaction and product were not satisfactory.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JaysonM,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has very low quality, especially when I play games, it works very poorly, and the sound is also poor quality.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SadeqA,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wrote a letter about being accused of buying this TV taking it home , busting the screen and returning it for a replacement. The TV was damaged before putting it in the box. Never again!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DenzilD,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Google software is not good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great but the Google TV software doesn't seem to like the Fox News channel. I keep having to restart the program after about 20 to 25 minutes. The TV just crashes back to the apps screen.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Phyllis,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not a happy Christmas
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the TV as a Christmas gift for my parents and when we unboxed it and set it up the TV didn’t work at all. They sent us a bad TV. So yeah very disappointed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Kyndra,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
High hopes dashed when screen went bad!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few days the tv screen started doing this. So I returned it as defective.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
50 inch tv is only 44.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says it’s 50 inches…it’s in fact, 44 inches. How is this legal?? I don’t like being manipulated.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ToddB,
Thank you for taking the time to provide your feedback. Per industry standards, TV screens are measured diagonally. This TCL TV has a diagonal measurement of 50 inches, while the overall width of the TV is 43.7 inches. Hope this helps!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality, Setup
Rated 5 out of 5 stars
50”TCL tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 50” TCL was easy to setup, color was excellent watching the tv program.
I would recommend this to a friend - Pros mentioned:Brightness, Picture quality
Rated 4 out of 5 stars
Enjoying the tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made a good choice I hope.Good picture and sound.Briteness is good.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great Bang for the buck...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's only been 3 weeks but I am extremely happy with this TV. Coming from a 15 y/o 42" LED TV to this is hilarious now...the picture and sound are miles ahead, and for under $300...I'll take it all day...thus far I would highly recommend this product.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Mr. Leo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, what a buy for the price. I bought this TV mainly as a gaming monitor, and my other family member use it to watch streaming apps and local antenna channels, sometimes casting via airplay. This TV handles all my family needs and does very well. For gaming, the game master feature automatically show up and every gaming features such as ALLM, VRR are all managed automatically. PS5/Xbox runs at 120hz smoothly. This TV even allow my gaming desktop to run beyond 120hz. (244hz I think) For streaming apps, the tv has no problem playing 4k dolby vision/atmos, HDR10+ high resolution movies. (it supports hands-free voice control, to open apps, control playback options via voice) Finally, my parents like to watch local antenna channels. We just hook up an antenna receiver (like 20bucks to get one), and connect to TV, did a channel search and found over 50+ free channels！ Overall very happy with the purchase.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi YongL,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Suppor
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Television great TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV would recommend it to anybody I love it Great picture great sound.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Zero regret purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and picture quality are amazing without breaking by bank.
I would recommend this to a friend - Cons mentioned:User interface
Rated 5 out of 5 stars
Terrific Upgrade for a Great Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a 3 year old Samsung TV before this. The user interface and streaming was basically unusable, we had to use an Apple TV. This TCL TV is absolutely amazing. The Google TV interface is so smooth and fast. The streaming speed and quality is so great we dont need the Apple TV anymore. I can control everything with my phone using Google Home. Would highly recommend.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL hardware always exceeds what you would expect for the price. The Q-led Televisions have very good audio and stunning good video. Overall excellent buy for the price.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works Well, good screen. Mounted where it needed to go well.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Mr. Monroe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this as a Christmas gift. I never owned a product by TCL. I'm really impressed with the TV.
I would recommend this to a friend
