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Customer Ratings & Reviews

Your price for this item is $239.99
The comparable value price is $249.99

Customer reviews

Rating 4.5 out of 5 stars with 107 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, Google TV interface, easy setup, price, and HDR support of the 50" Class S5-Series 4K UHD HDR LED Smart Google TV (2024). They appreciate the vibrant colors, sharp details, and user-friendly interface. Customers also find the TV to be a great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 107 reviews
  • Pros mentioned:
    Google tv, Picture quality
    Cons mentioned:
    Dirty screen

    Rated 5 out of 5 stars

    I like these

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I say "these" in the title, because I bought two of them to merge together into a 100-inch 7680x2160 ultrawide multi-monitor setup with one of my PC's. I was previously using a couple other older TV's for this setup as sort of a trial run, decided I liked it, and figured I'd replace them with something a little better. These are definitely a step up from the two they're replacing. The contrast and black uniformity across the screen(s) is excellent, this TV does a great job with dark scenes. The overall picture quality on these is pretty fantastic for the price, and the Google TV interface is easy to use. As far as my use case with my PC, the input lag is very low (9-10ms). They feel very snappy and responsive as monitors. I've gamed on these for about 70 hours so far, and I've enjoyed every minute. The motion handling in particular on these is surprisingly good, some of the best I've seen on a 60hz panel. You can definitely tell the TV's motion processing is putting in work. Motion in games and videos is fluid and consistent. The brightness of the S5 isn't world-breaking, but it's sufficient for a dark to medium-lit room. If you live in a fishbowl with sunlight coming in from every direction, you may want to consider something else, but the brightness on these is plenty for most people. Reflection handling is good too. Other things I appreciate are the thin bezels, and the fact that these will stay on the input you had them set to prior to turning them off (if you select that option in the TV's settings). They won't force you to go to the home screen on start-up. I turn them on and I'm right at my computer's desktop. The only real con is that there is some dirty screen effect on them, but it's hardly noticeable in actual content. All in all I'd definitely recommend the S5. It is tough to beat for the price.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MarshalNey,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear and sharp picture. Good price for size of tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality and size

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this TV. It’s high quality and big but slick and does not take up a bunch of space thickness wise. Sound is very good and has microphone command and all kinds of other features. We had this same brand but a smaller tv so this was a nice upgrade but we stayed with the brand because it’s a good value for the quality and size you get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    50 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it The tv is very bright very loud and I love the google voice … I love how you can connect your phone to the tv I would definitely recommend to get this tv and the price was not bad at all I would definitely get another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good budget tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great tv honestly better then i thought it was be i was just looking for a cheap tv and it turned out great for my game room

    I would recommend this to a friend
  • Pros mentioned:
    Hdr

    Rated 5 out of 5 stars

    Love my TCL google tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the free channels with google! And the pictures on screen are so clear I can see ever hair follicle on the actors. Takes a little getting usedto

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi NadineH,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV works great and allows streamlined capability to every streaming service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought 2 of them.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV, especially if you like a brighter picture.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BDPil,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Gaming tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great for my Simulator price was right quality is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV for our bedroom and it has great picture quality love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for Christmas present works great put on wall mount.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tv came shipped broken missing the remote and cord

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv came broken on the back and no tv remote or tv stands to keep the tv up pretty sad.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ColbieM,

      Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Overall great!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall super happy with this TV. Great price for what it is and good picture quality. My only disappointment with this product was how the VRR (Variable Refresh Rate) was advertised. From looking at this TV online I thought that it could display 120hz but it’s only 60hz. Not an issue for many, but for me was important.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Arrived Warped with Defects, No Accountability

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up this TV 18 days ago. When I unboxed it, there was slight warping on the top where the plastic backing and edges of the unit has separated from the edge of the screen. Light leaks through. It was fine, but now it's expanding. It's not mounted on the wall, just standing upright out of the box. A minor flaw I could live with has gotten exaggerated now that it’s out of its packaging. I attempted to reach out to Best Buy to remedy this issue. Best Buy said I needed to go to TCL to use manufacturer's warranty. TCL said the issue was not covered as, according to their logic, "every product is thoroughly checked before sending to stores, and therefore any and all manufacturing issues would have been caught, so we will not cover this as it must be damage from Best Buy. Any physical defect - any issue at all - isn't our fault!" So much for that warranty! I attempted to take this back to Best Buy, and the Geek Squad refused to touch the issue because it's "under manufacturer's warranty" -- and sent me BACK to TCL, where I received the same response that no, it's not under manufacturer's warranty. No one will take accountability for the broken product I received. Over $200 down with a broken, low quality television, and no one will address it. Pick another brand that will actually honor its warranty - TCL is clearly above that with their "outstanding" quality control. And, pick another store that will make it right. Thanks, Best Buy and TCL!

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. e would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Punching WAY above it's price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has Excellent picture quality, a really easy to use interface, airplay, and a variable refresh rate that actually makes a difference for my sim racing. It's actually kind of insane how good this TV is for how much it costs. I don't really use the google assistant but it has that too!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    Very good TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of an entry level TV , you get a lot more for the money . Set pic mode at Smart HDR and enjoy the vivid colors . Sound quality also not bad at all . A very satisfactory purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my 6 year old he loves it Picture quality great and he knows how to operate it well

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Review Google Tlc Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality of tv is great. Easy to setup tv. TLC Offer alot of affirional channels.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Picture quality

    Rated 5 out of 5 stars

    Gewat buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easiest setup ever had and great soubd and picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TCL TV - a great value!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dobra was a FANTASTIC resource to help me buy 2 new smart tvs. He helped me save a LOT of money by buying 2 TCL tvs. I was able to easily install all the apps and get both tvs up and running and the color is phenomenal, the sound is excellent and we are enjoying both

    I would recommend this to a friend