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Customer Ratings & Reviews

Your price for this item is $239.99
The comparable value price is $249.99

Customer reviews

Rating 4.5 out of 5 stars with 126 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the 50" Class S5-Series 4K UHD HDR LED Smart Google TV (2024) for its exceptional picture quality, frequently praising the clarity and vibrant colors. The ease of use and intuitive navigation of the smart TV features are also highlighted. Additionally, many appreciate the value for the price. There were no significant negative comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 126 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and it’s very clear and HD. Buy it!!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi TyraC,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    4K Dolby vision

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an excellent 4K tv, I bought this to replace a failing UHD tv, that started getting lines on the left side of the screen, so I searched Bestbuy for another 50" and found this one, way better and it has Dolby vision and Dolby atmos, beautiful screen awesome color gamut, hope it lasts a long time

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi WesB,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Best TV upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my old TV for yeeeaars. Purchased TCL and it’s the best decision I have ever made. Best resolution and I love the edge to edge style, really worth every penny! Sometime soon I’ll purchase and stick to this brand!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good bang for the buck

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is above average to good. Build quality is cheap. Good TV for the price and has smart features.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Normal1,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Exceptional

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad TV for the price. Although, I will say some of the the “motion blur” can be annoying but it’s fine enough

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Ramon,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 3 out of 5 stars

    TCL

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is glitching quite a bit and the sound is off. Getting a bit frustrated as the service is making me feel disappointed.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JackF,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked tv , screws are missing. Delivery is fast and

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RaghavaP,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales representative was very knowledgeable and helpful on information that needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tv for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s affordable great quality for the price and hasn’t failed me yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    50 inch TCL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv at a good price. do not hesitate to buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very nice smart tv. We use it as a second tv for the kids.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    50 inch TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV I have ever bought 50 inch tv I definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TCL review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent TV. Got it on sale. Not the best picture quality. Blurry at times.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi SteveS,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    COMUNICATION BARRIER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS MAY BE THE ONE PURCHASED ON LINE WITHE A LIVE CHATT WITH ME SAYING I WAS LOOKING FOR THE TCL S 403. WHEN DELIVERED I SET IT UP AND FOUND IT WAS PROGRAMNED TO OPEN OR CLOSE A CONNECTION TO USE MY OLDER RECEIVER FOR SOUND. MY TCL S405 43 IS LESS COMPLACTED, 2012 PURCHASED AND DOES NOT NEED AN ON AND OFF SETTING TO PLAY SOUND THROUGH MY OLDER RECEIVER. AFTER BRINGING IT BACK TO THE STORE, THIS IS WHEN AN EMPLOYEE RECOMENDED ANOTHER TO BE SHIPPED TO MY HOUSE. AFTER SEEIG THE CONNECTIONS ON THE BACK, IT WAS RETURNED TO THE STORE. A TCL 55S403 IS WHAT I NEED.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RobertT,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. The S403 is an older model and is not typically sold as new in stores anymore. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 3 out of 5 stars

    Missing Essential Parts

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't really review the quality of the TV since they didnt send it with a remote or power cord.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MauriceD,

      Thank you for taking the time to provide your feedback. This is rather unusual, as this new TV comes with two feet with screws to secure them, a power cord, a remote, and a quick start guide. You may want to check your receipt to see if the TV you purchased is new or Open-Box/Previously Owned. For Open-Box/Previously Owned TVs, you would need to contact your retailer for assistance. If purchased new, we would love the opportunity to look into this for you and gather more information to see how we can best assist you. In order for us to better assist you, please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you as soon as possible.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Horrible TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible TV. Installers couldn't get it to work for quite a while...turns out it was a bad TV. Picture was awful and the sound was delayed from the picture. Best Buy handled it well and exchanged it for a Samsung...which is what i wanted in the first place.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Kp22,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Hard to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't get a guide for your live TV channels. Need to and a guide button also to the controller

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Flat,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. If connected to the Internet, the TV should populate a channel guide when viewing OTA antenna content. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Not what i wanted

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of TV picture was no good. I tried watching but the picture was no better than my old Samsung set.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DonS,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    TV has picture issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture keeps going out on this TV. I will never purchase another Google TV. Never had this issue with Roku !!!

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Geeman33,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 3 out of 5 stars

    Good but not great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this TV for a while now. I have it on a screened in covered patio. Generally the TV works well. Google TV is stable, and guide works fine. The issue is with the HDR. On some apps like Amazon Prime or Apple TV, the HDR can't really be turned off, or colours/brightness/contrast etc enough to be able to see the shows during daytime. If inside the house it's much better, and at night it's great. The ability to disable this is a failure.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DarrenH, thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated. This 50S551G model adjusts its brightness levels based on the content format, HDR or SDR. The content is determined by streaming platform and is not necessarily changeable by the TV settings. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. We hope this helps! Best, TCL Customer Support

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