Customer Ratings & Reviews
- Model:
- 55R655
- |
- SKU:
- 6515358
Customer reviews
Rating 4.4 out of 5 stars with 376 reviews
(376 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, describing it as tremendous, with vibrant colors that pop. Many also praise the TV's affordability, calling it great value for the price. Gamers appreciate its smooth framerate and natural colors during gaming sessions. On the downside, some users mention a coil whine when the screen goes dark, and a few find the speakers to be lacking.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Tcl 55 series 6 issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was working great. Today two days later I try to watch a movie on the hdmi . Screen freezes and goes black then back to Home Screen. White flashing light under the tcl label. Upon a google search I see similar issues. If this is going to be a ongoing problem I’d rather return it. I don’t want something already defective. Wasn’t for this issues 3 of 5 stars max..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GeraldS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Image jerks and flashs after ~20 min. any app.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy TCL tv's. Purchased this tv in sept. 22. 4 months later fast forwarding make the image jerk and flash and you have to completely exit the App to get it back but then about 20 min. of watching will start up again. TCL blaming it on my internet, but I have 3 other non-TCL tv never have done this and I can get it fail using Hot spot. I highly recommend paying a little extra and get name brand tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CoolBob,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Squealing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same as other reviewers, the TV made a fairly loud squealing sound when the picture was mostly/all black and Local Contrast was set to High. That happened every time the channel was changed in Hulu Live, and every time when switching between streaming apps. Setting Local Contrast to Medium eliminated the squealing when changing channels, but it still happened when switching apps. Although the TV was otherwise very good, I returned it as defective within the 15 return window because I was afraid that this was a symptom of a problem that could lead to an out-of-warranty failure later.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mark,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Almost perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Great interface. There is a noticeable “whine” on black screens; this can, however, be fixed by adjusting the local dimming feature to a lower setting.
I would recommend this to a friendRated 4 out of 5 stars
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv youll want to turn off motion settings for less of the soap opera effect and having all motioning off will make the picture quality well... normal tv quality
I would recommend this to a friendRated 3 out of 5 stars
TV makes squeling sound when the screen is black
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First TV I ordered made a very noticeable squeal everytime the screen went black (such as when switching apps or when a tv show had a commercial break). Traded that TV for an identical one. The second TV makes the same sound when the screen is black, but its much quieter and less noticeable. Haven't experienced this squel with other tvs, so not sure whats up with these
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Nicole,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
TCL Roku 55 6 series
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV. Should have waited for cyber monday to get the $50 off. Couldn’t rate sound quality because I have it hooked up to a sound bar
I would recommend this to a friendRated 5 out of 5 stars
TCL Roku TV's are just the best value out there!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TCL Roku TV's are just the best value out there! Got this one for the RV and it is fantastic! Series 6 is the way to go. Have a soundbar with a woofer which takes it to the next level.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Unfortunate
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like others have said, this TV has a great picture and gaming features, BUT when the local dimming is set to high, it makes a high pitched squeal sound on the back of the set whenever the screen goes dark. I already exchanged my first one because of this, but just tested the second set and it's doing the same exact thing. Bummer...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Drewbie,
Thank you for taking the time to provide your feedback. We're truly sorry to hear of the issue you are having. We would like the opportunity to help you with this. Please reach out to us at tclsocial@tcl.com and our team can work with you to see if there are any setting fixes or other solutions. Rest assured, we are here to help. We apologize for any inconvenience.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is junk worst tv I ever owned I had it 2 days and the sound went out and I would have to unplug it and plug it back in to get sound and then a buzzing sound started and the customer service is awful now I’m stuck with this non working tv so stay away from this tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GlennG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Good experience!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My horrible vizio just died on me after a yr, so picked this TCL beauty up. Love my new TV, colors pop and love the money I saved. Highly recommend!
I would recommend this to a friendRated 2 out of 5 stars
Didnt come with stand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to go buy a tv stand for it bc it came with no stand
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CyberJ,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance regarding missing accessories. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Unplug tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like this tv. One problem is had to unplug this tv several time to be able to turn it on ???? Any ideas???!!
I would recommend this to a friendRated 5 out of 5 stars
55” 09/20/22
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the 55” model. It has premium features that you’d find in TV’s 3x the price. HIGHLY RECOMMEND.
I would recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
Too dark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I’d give this a shot over the u8H, the colors are dark, game mode dark and the brights are sometimes too bright, for regular movies the tv can seem bright enough but still on the dark side, the sound terrible but that’s what you get now a days with any TV, I dislike the Roku interface even though I barely use it I disliked having to even have to sign up just to adjust settings on the tv, remote looks like a toy that’ll break, the tv screw for wall mounts also sit low on the tv so prepare to measure properly when trying to mount, will take back the TV to try for the u8h or put more $ up to get something better
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Accc5287,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on this is not as good as the 32 inch and I’m very disappointed. I went in and purchase the sound bar to try and help it and it’s not much better.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MindycT,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Excellent Roku TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good QLED screen with one of the best smart operating system for streaming.
I would recommend this to a friendRated 5 out of 5 stars
TCL ROKU THE BEST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love TCL Roku . This is my third and love them… excellent programming options.
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product. Best for the budget. Wouldnt ask for anything else
I would recommend this to a friendRated 5 out of 5 stars
TCL Tv. Purchased Nov. 2022
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good Tv so far i love it. Delivery was really good no problem
I would recommend this to a friend