Customer Ratings & Reviews
- Model:
- 55R655
- |
- SKU:
- 6515358
Customer reviews
Rating 4.4 out of 5 stars with 376 reviews
(376 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional picture quality, describing it as tremendous, with vibrant colors that pop. Many also praise the TV's affordability, calling it great value for the price. Gamers appreciate its smooth framerate and natural colors during gaming sessions. On the downside, some users mention a coil whine when the screen goes dark, and a few find the speakers to be lacking.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy it for playing games by connecting with my PS5, no any lag
I would recommend this to a friendRated 5 out of 5 stars
TCL TV Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Television! Incredible free TV with TCL and Roku channels.
I would recommend this to a friendRated 1 out of 5 stars
TV not even functioning properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes doesn’t turn on, or audio won’t work, or remote won’t work. Would be a great tv for the money if it worked consistently.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Austin,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Beware open box.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box in “excellent” condition. No remote, TV flickers and powers off randomly. Stuck with it because I didn’t realize the policy was only 14 days to return.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi CameronT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Doesn’t live up to the hype
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t believe the hype. Terrible for sports but okay for shows. Just spend the $ on a top tier tv. I wanted the built in Roku but not worth it.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. Hope this helps & happy viewing!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Squeling sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the screen is black and Local Contrast is turned on to High, there is a squealing sound coming from the area where you plug in HDMI cables. It's very loud
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi XboxEnjoyer,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Misrepresentation + False Advertising by Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought ‘OPEN BOX - EXCELLENT’ (supposedly). TV in poor condition with missing essential parts.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Photog1,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact Best Buy for further assistance regarding any discrepancies with condition. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TCL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad could not get it to work. Ended up exchanging it for a Samsung which works great
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NelsonL,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Nice knowing you Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Panel died on the 48th day I had it. Last visit bye!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jon,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Coil whine
Rated 1 out of 5 stars
Unfinished product from tcl for alpha testers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.55” model has extremely noisy coil whine when on black screen. 65” model goes psychedelic colours when Xbox is connected with hdr on.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Eugene,
Thank you for taking the time to provide your feedback. We're truly sorry to hear of the issue you are having. We would like the opportunity to help you with this. Please reach out to us at tclsocial@tcl.com and our team can work with you to see if there are any setting fixes or other solutions. Rest assured, we are here to help. We apologize for any inconvenience.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great picture and great colors!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, this is much better that the TCL 55" we replaced it with, the QLED is much brighter and the colors richer, better blacks too. It is in a sun room and can see the picture much better in bright light. Love the stand too, fits much better than the older model. I do use a sound bar so not sure how the sound is.
I would recommend this to a friend Rated 1 out of 5 stars
Only 2 day!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned this Tv for two days before the speakers blew and kept doing a screeching noise. I saw reviews of others having the same issue and hoped it wouldn’t happen to me. I returned it and will try again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SterlingR,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. If you get a replacement TV and need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
DOA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not turn on at all straight out of the box. TCL customer services troubleshooting was asking if it was plugged in. Returned and declined getting another one
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. . We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is easy to use, easy to set up and has a great picture for the price. We love Roku. This TV's picture rivals that of TVs we own that cost twice as much. TCL is our favorite brand.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Lovely Ease
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great picture and sound. So easy to use. Makes me want to get another one for the family room. But the space isn’t big enough for this size. Darn it.
I would recommend this to a friend - Pros mentioned:Brightness
Rated 5 out of 5 stars
TCL = That's Crazy Looking!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Near-OLED level blacks, excellent brightness and color. Dolby Vision looks awesome.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Happy Purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There may be better TVs out there, but for what I do mostly gaming and streaming, I don't think there is a better TV for the price. The colors for me are the best, compared to my previous tv, the number of colors that are available to the eye is immense. Great product! Sound is the worst aspect but still an upgrade. I believe this product is designed to have at least a sound bar in mind.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Rated 5 out of 5 stars
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with this TV. Great picture at a decent price.
I would recommend this to a friend Rated 3 out of 5 stars
It's Okay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent probably ten hours on research before purchasing the R655 over the Hisense U8H. I was already more familiar with TCLs, having owned one in the past (R617 2018 Model) and because I prefer Roku. Took me about a half hour to get the calibration correct for my tastes. The colors are amazing, the contrast is wonderful, and the Roku OS is nice and smooth. However, there's two fairly large issues, motion and 1080p content. I'm a weird guy, I prefer the Soap Opera Effect so I put everything on high. In busy scenes, there's extremely clear artifacting. If I put the motion settings off, instead there's a pronounced judder. So it's either deal with awkward artifacting or have everything seem like 20 FPS. With the 1080p content, the R655 really struggles to clean it up. The content may as well be 720p, it doesn't look great. The reason why I mentioned motion and 1080p content as key issues is because my 2018 R617 model didn't have these issues whatsoever. The motion (whether smoothing was on or off) was pristine, and 1080p content may as well have been 4k. It's disappointing to see TCL make significant advancements in color accuracy and contrast in five years, only to regress in other areas and have their flagship 6-Series TV suffer from issues that plague lower-end TVs. I mean really, a model from almost five years ago didn't have these issues and now the latest model does? Come on, TCL. Overall? Maybe a 7 or 7.5/10.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NicholasG,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
My TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Good picture quality. Would recommend.
I would recommend this to a friend