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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 228 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers admire the excellent picture quality of the 55" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024). Many users find the picture quality to be great. The brightness of the TV is also a positive aspect for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 228 reviews
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product Apple airplay face issues sometimes else all works smooth

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 4 out of 5 stars

    So far so good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, much brighter that the Insignia FireTV I replaced. Easy to install. And it works with my older Fire TV remotes (insignia) so that was a bonus. I will say the remote response time has been a little slow at times. Takes a few tries to get it to work. It could be the apps fault

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good Quality TV!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this tv as a gift for my mom. She's retired and likes to watch Netflix, Hulu, Peacock and Prime a lot. I've watched a few movies and tv shows on it with her and it's a nice tv. The refresh rate and color is really nice. Definitely a steal for the price. We haven't had any issues with it and she's run this thing about 18 hours a day, 7 days a week since November 2024. If you're considering this brand, go for it. It's good quality for a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for Gaming and regular viewing.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great. I mainly use this as a gaming monitor for my Xbox X and gaming PC. The Lag time on the TV is VERY low and works great for gaming with great low latency. The only bummer is the VRR only works on the Xbox X and not on the PC. Because of the way the TV gets up to 120hrz by halving the resolution. For regular video content, the picture is very good. It does have a direct-lit panel, so in really dark scenes, it doesn't get inky black but it still does a great job. For the money, you cannot beat this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Vibrant Bright TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. Light and easy to pick up and hang on wall bracket. Screen is bright and vibrant and there are plenty of options to customize the display. TCL went somewhat short on the power cord, could use an extra foot. It has FireTV preloaded so I was able to put away my Firestick. The remove is a larger modified FireTV style remote. I may need to add a soundbar for deeper sound quality, but I am unsure at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 4 out of 5 stars

    Great tv for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Good bright picture and extremely clear!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent TV for the price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Qled TV is great for anyone on a budget or needs a TV for the Toy room or kids room. Bought this tv when it was on sale and it doesn’t disappoint for what we use it for. Only 4 stars due to the fact I can’t give it 4 1/2. Remote control could be better.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good image, UI so-so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Image quality is good, really no complaints in that department. The UI however is quite slow and lagging itself, even with fiber internet. Not a dealbreaker for me but you should be aware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 55” Class Q5 Series 4K Hue Pro+ QLED Fire TV delivers an impressive home-theater experience at a price that feels very reasonable for what you get. The QLED panel is the standout feature here: colors are rich and vibrant, with excellent brightness for both daytime and nighttime viewing. HDR content pops nicely, and the 4K resolution is crisp—perfect for movies, sports, and gaming. The built-in Fire TV platform is smooth and intuitive. If you already use Alexa or Amazon services, setup is simple and voice control works surprisingly well. App selection is huge, and the interface is easy enough for anyone in the family to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Excellent option for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this in a conference room. It is used to show static images, web meetings, and occasional videos. The picture is amazing for a TV in this class. It shows way less ghosting then we had ever imagined a TV at this price point could. It is so sharp and bright. Excellent for all we need it to do and then some.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Performance

    Rated 4 out of 5 stars

    Ok Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At times OS is a bit slow. Remote misbehaves, jumps multiple items in single click. Screen panel is OK for the price. Cannot handle 30FPS feed from fox sports. Fast Moving objects have a ms lag. Overall OK product for the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    My first Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a very late adapter and finally upgraded from my 15 year old 32” Samsung. The television was very easy to set up and connecting external devices was a snap. The picture quality is great and the sound is fine. The delivery from Best Buy was problem-free

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    AMAZING QLED TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing TV. The qled gives gorgeous vibrant and deep colors. Picture Looks better than my Samsung q70c and q60d for less than half the price. I simply cannot believe that I got this 55 inch qled TV for $270 and it looks better than my Samsung tvs that I paid $700 and $900 for. And for ps5 gaming there is no input lag. TV was so amazing I went and bought 4 more to put in every room in my house. My only question now is how long will it last or perform at this brilliant level. Because my Samsungs only lasted 14 months before they started malfunctioning. But as for these 2 weeks that I've owned this TCL TV it's the absolute best TV I've ever seen or owned. I did pay an extra $59 for the 5 years geek squad protection plan just in case

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Techcritic,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent image

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TLC has excellent quality and sharpness in the image. Very easy to install the applications. The best smart TV comparing prices with other brands. At home we are very happy with the purchase. I highly recommend it. 5 star rating. Thank you very much.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    good picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the TV was delivered on time and in good shape. I only use it for cable, DVD, and my Roku so setup was just plug in cables and go. Picture is sharp and clean. I use a sound bar (via optical cable), so I can't comment on sound. It is annoying that when it comes on it always says it is not connected to the internet and I can't find a way to have it not keep searching for the internet. Can not seem to find a way to get my Comcast remote to control the input and the sound bar at the same time and the remote that comes with the TV is kind of a joke for controlling other devices since it has no numbers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Fabulous TV worth a serious look

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed an upgrade from a 32” tv to something else and landed on the TCL 55” QLED. So far a great tv no issues, connections were simple, as was setup and transfer of current streaming services. The picture is fabulous, the colors and depth, looks awesome, almost as if the characters are right in your living room. My only complaint is that during live tv there are times when there is a slight glitch or pause in the movement of the action on the screen, but could be due to pixel refresh rate or internet streaming service, but I have not noticed it on action movies etc.. I would recommend this television, and if space is an issue they do sell stands, which we bought and was not aware of until this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good TV bad Interface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the picture quality, this TV looks pretty good. I am taking off 2 stars because of the Fire TV software. First off we use Hulu Live and it crashes on this TV constantly. I have to re-start the program 3 or 4 times during a live sporting event. Also the lag time from when I push a button on the remote to the action taking place can be frustrating. This UI is buggy and slow. I will probably be going back to the Apple TV and ditching using Fire TV. If you are buying this for the build in Fire TV, BEWARE!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JamesS,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Excellent value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and a great picture at an affordable price. What more could you ask for? I have had great success with TCL products in the past and expect that to continue with this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy with Black Friday TCL purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the TCL to replace an older 40" TV and are very happy so far. This was a black Friday sale item. We chose the Google TV model to align with other devices we have and manage through google home. The sound is good and the picture is excellent. My teenager had it unpackaged and up and running in < 30 minutes. My wife loves talking into the remote to play the shows or movies without having to search through the different apps we subscribe to. The remote is intuitive for us with decent shortcut buttons. It would be a nice feature to be able to assign an app to a spare or extra button.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Better Than Expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Literally just had to take out the box, plug in and it was ready to go. Light and easy to lift and a great quality picture for the price.

    I would recommend this to a friend
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