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Customer Ratings & Reviews

Your price for this item is $256.99
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Customer reviews

Rating 4.4 out of 5 stars with 227 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the 55" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024) for its exceptional picture quality, brightness, and ease of use, frequently citing the vibrant colors and clear images. Many also appreciate the value for the price. However, some users have noted that the remote control could be improved and that the software occasionally experiences slowdowns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 227 reviews
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great when the screen is clear.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off the picture is crystal clear most of the time. If your watching something with action expect the picture quality to disappear. You will either get pixel or blury spots on the screen. Our old tv never did that. The remote has poor response time you can hit the volume button 4 times before it even pops up and responds on the screen. Depending what app your using on the tv sometimes it will put the screen saver on after several minutes that i expect to happen other apps sitting for same amount of time will put the tv to sleep then you have to wake the tv up and it takes you to the home page not to what you were watching really annoying. I even checked all the screen saver settings. Definitely not what i expected for upgrading a tv almost feels like we went backwards from our old tv.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi SHME,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's slow, colors are ok. HDR doesn't work since an update removed the option to enable it in settings. I'd like it if the price was a little lower.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Gifted it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Itwas a gift for someone. It was loved. And the only complaint she had was that the new UI was not like that of her older .odel by thwsame company. Picture and sound quality are decent. And at the price on sale there is no way to find issues with either of those areas.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good budget tv for the money.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv for the money, it had some hiccups in the beginning (make sure you update the Amazon Fire OS as soon as you connect it) but after the updates the tv works fine. Colors are ok for this price range. Honestly, I wanted the Google variant but all they had was the FireOS version.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Thoroughly impressed with this TCL

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very impressed by this tv. Thus far, it has exceeded my expectations. I was worried the processor, being a TCL, would be slow and it would be annoying going through apps and inputs, but it works great. The picture is unbelievably amazing and vibrant, especially at its price point

    I would recommend this to a friend
  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Great Purchases!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love, my new TCL television. It’s bright it’s even a great size for my bedroom. I thought it would be too large but it’s just right. The picture quality is the best. This is the first time I’ve owned this brand. I am looking at purchasing a second one.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My first Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a very late adapter and finally upgraded from my 15 year old 32” Samsung. The television was very easy to set up and connecting external devices was a snap. The picture quality is great and the sound is fine. The delivery from Best Buy was problem-free

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, clear picture. Easy mounting. Intuative, simple remote control. Love the Fire TV for its ease of navigating and searching. Can't comment yon the longevity as I have only had the TV for 1 month, but fingers crossed for at least 4 years!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture and clarity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has an amazing picture and clarity even when compared to the other 4k TV i have. My biggest complaint with this TV is how slow navigation is responding to the remote and how long it takes for apps to load

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly satisfied with this TV. Overall the picture quality and in built sounds are excellent. Worth purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best tv ever.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is absolutely the best tv. The picture is so bright and clear. Best purchase we have made in a long time. Well worth the money we spent especially since it was half off the original price. Would absolutely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best budget tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TCL 4K LED TV represents a remarkable bargain in technology. It works great, setup was really easy, and the price is just plain ridiculous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL tv

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv and price is just awesome. I thought it's not Samsung so won't work great but I am super happy with the purchase . Perfect fit for kids room

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV with 1 flaw

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV has really great picture quality for the price. The only ding I have on it is the audio quality of the built-in speakers. They're extremely poor. You'll want a soundbar of some sort to compensate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for gaming and watching sport highly recommend and for a great price you can’t get anything better on the market

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV works really great and the picture quality and sound is amazing for the given price. The only thing difficult is that you have to connect an amazon account to use the TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TCL 55” QLED? Yes!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TCL 55” QLED tv is great. We needed to upgrade to a smart tv and we hit the jackpot! Great sale price at BestBuy and it’s a beautiful set. We don’t do gaming, we just wanted a good set for regular tv viewing and streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv ,it is very responsive and clear more that i ever imagined in the tv , it was a grest price also , better than my Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv has great picture and sound my only drawback was not being able to cast from my iPadFor me being able to cast from my iPad is important also the tv does not get spectrum app

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TCL Price is great but..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant find a better deal for a 55” QLED. The set up is cumbersome. Expect a solid 20-30 minutes to set up your Amazon account and download most apps. Most Tvs now have these ready to go. The setup on the simlar priced Roku TV I got was more wuick snd efficient. The refresh rate is disappointing for a QLED. You will see some blur. Nothing crazy but noticeable compared to my Samsung. Again, what can you expect for $250? These are the issues with this TV and if you can get passed that, you have a winner. 3 stars

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi FarNorthSide,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

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