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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 598 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the amazing picture quality and ease of use of the 55" Class Q6 Q-Class 4K QLED HDR Smart TV with Google TV (2023). Many appreciate its excellent value for the price, along with the vibrant colors and Google TV operating system. However, some users have noted that the remote control could be improved and that the software can be slow at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 598 reviews
  • Rated 4 out of 5 stars

    good for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good, price and a good tv all around. sometimes it takes a minute to load, not sure why. hopefully it doesnt get worse. extremely bright screen, i keep it on low power mode to not blind myself.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi GracieT,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    We fell in love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We fell in love with this tv which was the last one. The wonderful employees pulled it off the wall and shrink wrapped it and even helped us load it in our truck! It works great!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi WayneR,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    THE RIGHT CUSTOMER REPRESENTATIVE !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer rep that got my call new all the features on the TV He sold me on it The right PRICE The right features He was great Had it waiting for me at customer service Great TV GREAT SERVICE

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi SOUTHERNQUEEN,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    CarolS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TCL TV is a Very Good TV ! The customer service was excellent !! I researched and this was the TV I wanted as I was on a budget

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi CarolS,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Tcl q6

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought the tv about a month ago and the color contrast is great, although i dont know if its just my tv but loading up different apps and switch apps is really slow

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi HunterM,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the previous version nice remote and tv weighs significantly less

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Fran,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    TCL 55 inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase was great and the sales person and installers were excellent.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi GalenE,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    TCL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for the price Bright display 4k video and streaming

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi KamalR,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    TCL 55inch tv review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good, the learning curve is pretty easy.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Andrew,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    4k!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv set up and installation were good, even awesome.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Kevin,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was in excellent and perfect condition and also quality

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AdedayoO,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    55 “ TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is great but the installation was a little rough.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AndrewZ,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    Received Used Tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon receiving the TCL TV Q6550G I ordered from Best Buy, I was dissatisfied to find the box open at the bottom, the screen covered with scotch tape, suggesting it might have been a previously opened or returned item. This experience has diminished my trust in Best Buy, and I've made the decision not to make any further purchases from them in the future. The condition in which the product arrived fell short of my expectations, leading to a negative impression of the overall shopping experience with Best Buy.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Syahrial,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. For concerns regarding your order, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. If you need any further assistance with the TV itself, please reach out to us at [email protected] with your contact information and a description of what you need help with.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Image quality is great otherwise terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been dealing with the tv being extra slow, not related to any internet error but it’s response time is just terrible, the tv cuts randomly to different apps when I’m not even near the remote, and it has the most difficulty I’ve seen in any tv simply connecting with my ps5 it’s constantly some kind of error. Don’t buy this image quality is great otherwise it’s not worth it.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi WolfM,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    Very slow & lacks features

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this TV because it was really cheap. But it is terribly slow & lacks Apple Screen Mirroring feature. It has now disconnected itself from my Google Home Network & I have no clue how to get it back on. It won't take google commands or play custom screensavers anymore.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi PranavkaushikB,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    TLC 55 inch Qled tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the tv 12/19/23. It was delivered 12/20/23. I had the tv less that 3 weeks. It's too late to return to best buy.I called Tcl for warranty instructions. I'm waiting on repair tech to get repair parts and schedule a date to fix the "black screen of death" issue. The screen is a dark blue when powered on. I can't access the home,nor other apps on the tv.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi WanetaG,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Bust

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this in Black Friday and the first time I used it the screen turned sideways. It would randomly turn on and off throughout the day.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MannyE,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Best value tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, exceptional picture. Easy install. Ling lasting, have 3 other tcl. One has been outside for 3 years in the dust and weather

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Idoc,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great tv for sports

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a snob with tvs, but I got this mainly for gaming and to watch football. The sports setting is insane. The color vibrance changes so much. The gaming experience is great also. I’m sure there is better options but I’m a big fan and I’ve had this for over a year. Still going strong

    I would recommend this to a friend
  • Pros mentioned:
    Google tv, Picture quality, Price

    Rated 4 out of 5 stars

    Nice TV at a good price.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a beautiful screen, doesn't weigh a ton, and presents a very nice picture at a very good price. Operating system is Google based and works fine, the remote is sleek and easy to use. It's not the nicest tv ever made, but it's way nicer than the price tag would suggest, even in the age of low cost, quality tvs!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi MoeD,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

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