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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1337 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers consistently note the excellent picture quality and refresh rate of the 55" Class Q7 Series QLED 4K UHD HDR Smart TV. Many appreciate its brightness, ease of use, and suitability for gaming, especially considering the price. However, some customers have reported issues with the remote control and the reliability of the TV. There are also a few mentions of problems related to VRR and the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,337 reviews
  • Pros mentioned:
    Brightness, Refresh rate

    Rated 5 out of 5 stars

    Great TV for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical between this, the Q6, the QM7, and the Hisense U6 and U7. I didn't want to pay north of $400 for a TV and I think this TV is very bang for the buck. It has decent color accuracy and local dimming. While there aren't as many dimming zones as the QM7 or the Hisense U7, the price is also significantly cheaper. HDR looks great, and so does 4k content. Make sure to have a streaming service that supports 4k, else you'll just be viewing up-scaled content. 1080p up-scaling is also decent, however 720p is very average. Games look great on this thanks to the native 120hz refresh rate (which is what made me choose this over the Q6 and Hisense U6). I played some Forza and FC24 and the motion scenes look great, as you'd expect. My biggest qualm with this TV is that the speakers output surprisingly low volume audio. Even when set to max, it compares to 40% volume of other TVs. Won't matter though if you have a soundbar or some home audio setup. All in all, its a nice TV for gaming/content consumption. If you do have the budget, I'd recommend going for the QM7 as it's the newer version of this model and has better brightness and more dimming zones. But that doesn't take away the fact that this is a great TV for the price.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Paku,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Brightness, Refresh rate

    Rated 5 out of 5 stars

    Great for price for this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV for a price. Brightness/color is adequate. Refresh rate is great for sports watching. Google TV integration offers tons of customizations. Google casting is acceptably fast. I often cast YT videos to this TV. No need to add external dongles. Free TCL channel offers lots of free content. The TV has some very rare sync issues with my Polk soundbar (through eARC). Turning the TV on and off fixes the issues.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi PawelK,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Great value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best value for money tv in it's price range and cheapest 120 hz tv for gaming. Games and shows look great. You can see some raised blacks in movie letterboxing in a dark room since there are only one hundred and something dimming zones. If you want better black letterbox bars you probably need to look at the qm8. However for those looking for the best tv for the least amount of money while still getting something you can be happy with this is a great choice! Google tv is very snappy and responsive as well! The speakers are only okay so i would recommend a soundbar. But that goes for most tvs.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi IanMSP,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 4 out of 5 stars

    Great TV for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of the TV it performs and looks very good. The Smart Features are very responsive with no delay, however time will tell with updates. Bought this TV to use as a sim racing/gaming monitor due to the rated 120hz @ 4k. For some reason the TV will not support this resolution on PC it will constantly flash and display the input. I have tried to run this on different cables and computers with no success. I am waiting for TCL to hopefully come out with an update to address this issue if possible. It will run 2k resolution at 120hz no problem. I cannot see no visible clouding in the panel and the black level is very good. This almost has OLED performance for 1/3 the price. I find the speakers to also be decent. I currently have it wall mounted and I don't find the need add a sound bar (For what I use it for in my office) the speakers provide just enough rumble. If you can get one of these TV's on sale it is a great value. If they can get the 4k PC support 120hz working properly I would change my rating to 5 stars.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi YankMcCord,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    A Father's Delight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TCL Q7 Class Smart TV Review for My Son's Bedroom I recently purchased the TCL Q7 Class Smart TV for my son's bedroom, and I must say, it has exceeded all expectations. From the moment we set it up, the excitement on my son's face was priceless. **Unrivaled Cinematic Experience:** The QLED Quantum Dot technology and HDR ULTRA with Dolby Vision IQ deliver enhanced contrast and vivid colors, creating an unrivaled cinematic experience. The 4K Ultra HD resolution provides incredible detail, making every movie and game a visual delight. **Perfect for Gaming:** As a father, one of the best decisions I made was getting this TV for my son's video games. The 120Hz native panel refresh rate and Motion Rate 480 ensure best-in-class motion clarity, producing smooth video playback. With TCL's Game Accelerator 240 and Auto Game Mode, gameplay is blistering fast, keeping my son ahead of the competition. **Immersive Sound and Design:** The DTS Virtual:X audio post-processing and Bluetooth Personal Audio add an extra dimension to the sound, offering an immersive 3D experience right from the TV speakers. The FullView Metal Bezel-less Design with Adjustable Width Feet not only looks elegant but also fits perfectly in my son's bedroom. **Easy Installation with SANUS Elite Wall Mount:** To complement this fantastic TV, I also purchased the SANUS Elite - Advanced Tilt 4D TV Wall Mount. The installation was a breeze, and the TV now feels solidly mounted. The reversible feet design and bezel-less look make it a stylish addition to any tabletop or wall. **Smart Features for Entertainment:** The Google TV Smart OS with Hands-Free Voice Control and Backlit Voice Remote brings together our favorite movies, shows, and live shows seamlessly. The inclusion of Chromecast Built-in and Apple Airplay2 adds versatility to the entertainment options. **Voice Control and Connectivity:** With compatibility with Amazon Alexa, Google Assistant, and Apple HomeKit, I can easily control the TV using voice commands. The 4 HDMI inputs, including one with eARC, ensure the best connections for gaming consoles and other devices. In conclusion, seeing my son's joy and excitement with the TCL Q7 Class Smart TV in his bedroom has made this purchase truly worthwhile. It not only delivers on the promise of a top-tier cinematic and gaming experience but also adds a touch of elegance to the room. Paired with the SANUS Elite Wall Mount, this TV has become the centerpiece of my son's entertainment haven. I highly recommend it to any parent looking to bring joy and quality entertainment into their child's room.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AnthonyT,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    A great TV with only one minor issue.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m VERY satisfied with this TV! I’ve had this TV for about 5 months now and I’ve been using it nonstop for gaming, watching my shows and YouTube! This is my 1st “nice TV” after upgrading from an ancient fat TV from 1999 and I could never go back. I also use this TV as a 2nd monitor on my computer and that’s where it started giving me issues. 1st it was a bit confusing to get the TV set up as a monitor and be able to utilize the full 120hz. And when I did manage to, it would occasionally flicker for whatever reason. I later bought an HDMI 2.1 cable to connect to my computer to the TV and it definitely helped, but I would still get some flicker or it would turn the screen off for a couple of seconds randomly. But overall, I love this TV a ton!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Griffin,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Perfect for gaming, movies and everyday streaming!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my PS5 and it's been awesome. Games run super smooth with the 120Hz refresh rate and low input lag. The display is also great for shows and movies—colors are vibrant and the contrast is solid. Setup was quick, Google TV is smooth, and while the sound is decent, I recommend a soundbar. Really happy with this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    55 inch QLED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall please with my purchase. Very good sound and picture quality . This is my 1st QLED tv so I wanted to go with a mid range price before I stepped into the high priced tv’s and I have no complaints especially for the price . Very user friendly and light weight for a 55inch I was able to hang it myself no issue . If you’re looking for a QLED at a reasonable price with good quality this is worth the purchase .

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BrandonM,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Decent, but pixel issue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box, the TV looks great and was very easy to set up. Imagine it’s an isolated issue, but there is a small 1/2”x1/8” strip of dead pixels on the lower-right part of the screen. We were very careful while setting up the TV so it’s more frustrating than anything to have to take it back to the store to exchange for a new one. Apart from that issue, the picture looks great and the TV is very responsive to the remote which is a huge upgrade from our old TV. Will update review after exchanging for the same model.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    It's a good television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TCL Q7 is a good midrange television. The brightness and picture quality are both great. The screen can also support 120hz. Not many televisions have this feature at this price, so if you're a gamer this could be a great tv for you. The only setback for the Q7 is that the speakers are of pretty average quality. If you sit in close proximity to the tv, speaker quality may not be an issue.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Sol8,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best tv I’ve ever owned. Great color all around and the 120hz native refresh rate makes watching sports even better, especially fast paced sports like hockey. I wasn’t familiar with the Google tv interface but it is extremely intuitive and straight forward to operate. I did a lot of research before making this purchase and there’s really nothing close to this price range that delivers these features. I would recommend this to anyone.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DavidG,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have enjoyed it! I went from a 43" to a 55" so it's the much better! The picture quality is amazing and the 120HZ refresh rate makes gaming that much better! Very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TCL "Looking really Nice"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me just say, this is a really nice television. When I look to buy a television....I look for Brand, Quality, Reviews. This TV has them all and for me I bought it here at Best Buy on sale shhh... and it's 4K @120Hz.... Beautiful picture quality for the price! PS. will come back for a long term review

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Amazing TV, 120hz and brighter than expected !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the brightest sharpest TVs I’ve owned. While the picture quality is impressive, and 120hz is definitely a huge bonus for gaming on my PS5, I do wish the legs for the stand were smaller and less protruding. Overall, it's a great choice for movies and gaming. Almost no glare even in a bright room with many windows.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi gabrielO,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    a all-around great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV. My favorite part is the fact that it has 120fps all around. It’s an even trade for the people who love watching movies with nice 4K quality, and the gamers that love playing at 120fps and 4K

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Buy this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this gift for Father’s Day for my husband. He is a gamer and has not had experience and gaming on anything that is 120 Hz and higher. He got this TV and connected it to his PS five he is experiencing the best gaming that he has, this was affordable, easy to set up and has an amazing picture

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Mutantasc,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Gaming, Picture quality

    Rated 5 out of 5 stars

    Great tv for general gaming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tcl tv is phenomenal, the picture quality, gaming performance, VRR 120hz on ps5 and xbox series X were amazing. Even down to the remote lol it waa highly recommended by one of the floor associates at my best buy location, for the price i got it 399.99 after my discount of $100 off. I couldnt aak for a better tv for my game room

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RicardoM,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    What a catch.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely not a bad TV for the price I bought it for. I got it when it was on sale for just under $500, which people who are technologically inclined seem to say that it is a catch for that price. The colors do well, as well as the sound. If it weren’t for my own near sightedness, I could potentially enjoy it from further than 7 feet away, but it is definitely recommended to use this at 10 feet or less. Otherwise, if you happen to catch a good sale on this, don’t hesitate to use it as a starter TV for a room until you can afford a better TV down the road. Also important to note, when you unravel the TV from its styrofoam sheath, the panel is wrapped entirely in a dust cover plastic film. There is a sticker attached to that film that makes it look like it is stuck to the panel, but it is actually attached to the film, and it comes off when the entire wrap is peeled off.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi TheGoatBox,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    BUY THIS!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re even thinking about purchasing this, DO IT!! It’s amazing. After doing research, buying and returning 3 TVs, I finally found this one. I have an OLED, and this compares very similar, and less than half the price. If that’s a 10/10 then this is 9.5/10. Amazing TV for the price, others do not even compare to the Full array and refresh rate.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Turner,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Bought 4 TV's For My Console LAN Party

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these tv's for $399 each. I was looking for the cheapest 120hz tv since I'm building a dedicated LAN party in my basement for the PlayStation 5 & XBox Series X. I'm no expert when it comes to picture quality, but this is by far the best looking tv I've owned. Even better than my Hisense 100" QD7. I think the blacks in these is pretty good. Not OLED black, but pretty good for a non OLED. I can't believe this tv is only $399. Super happy with my LAN Party.

    I would recommend this to a friend
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