Customer Ratings & Reviews
- Model:
- 55S551G
- |
- SKU:
- 6579460
Customer reviews
Rating 4.6 out of 5 stars with 399 reviews
(399 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers love the 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024) for its splendid picture quality, ease of use, and great value. The TV's color and clarity are also appreciated, and its lightweight design makes it easy to mount. However, some customers have reported connectivity issues such as lagging and disconnections.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Great TV for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great, responsive TV for the price. Definitely worth the 300$
I would recommend this to a friend Rated 5 out of 5 stars
TCL what a pleasant surprise!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TCL is amazing, way better than the LG’s I currently have. Next time I upgrade I’ll definitely be looking for this brand.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crystal clear ,perfect size one of my best purchase
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Margaret,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Survey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our new tv. The picture is very clear
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi PeterL,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Tv/hdmi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a bad tv wish it had a 2.1 hdmi port to be able to run 4k at 120Htz
I would recommend this to a friendRated 5 out of 5 stars
Great buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am just now enjoying my new TV. I look forward to watching all of my great shows.
I would recommend this to a friendRated 4 out of 5 stars
TCL makes a decent tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was an okay 4K television. Strong lighting but not as strong as a Mini-LED nor a QLED. For the price, it is good for standard watching (news, game shows, etc.).
I would recommend this to a friendRated 4 out of 5 stars
Decent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is decent for its prize. Setting up was a bit of an hassle as my home wifi bandwidth was incompatible.
I would recommend this to a friendRated 4 out of 5 stars
Good for a short time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was good for the day I kept it. It was too large for the space so I returned it for one slightly smaller.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi RoyG,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your replacement TV. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Smart TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value. TV delivers a nice picture. Would purchase again.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JefferyS,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Moms gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prices was super good and your staff are so knowledgeable and friendly.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
If you want to be frustrated and upset by this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't recommend the TCL TV . After spending 20 minutes setting up and Google account . After you turn it off for more than a day it would forget or lock you out of the Google account and to log back in you needed to verify your account but you can't get past the security verification because you can't select the things it shows on screen to verify no way to move the curser with the remote. Did all the recommended stuff no work.. so return it got Hisense all good now
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JazonL,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. This is rather unusual for one of our TVs. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Smart TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good view and picture quality however, there was challenges in a person who is not tech savvy using
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Wharper,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not one to write reviews but I am thoroughly disappointed. I bought this TV 2 months ago. Opened it a month ago to put in my new house. The screen sides slowly started popping off, not sticking to the TV and last night I came home to it completely off the TV. I contacted Best Buy customer support AND TCLs and nothing. "Not under warranty" anymore...? I try not to be a debby downer but this is hot garbage. Just splurge on a good brand, not TCL.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MRich,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to review your case to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value! Bought it on sale for my outdoor patio and am very happy with the purchase
I would recommend this to a friendRated 4 out of 5 stars
Good tv over all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price for this tv was reasonable. Picture quality is ok not the best but will get the job done.
I would recommend this to a friendRated 4 out of 5 stars
Daughter loves it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my daughter for her graduation present and she loves it.
I would recommend this to a friendRated 5 out of 5 stars
Good TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the price. One criticism is that the screen is pretty glossy so not really good for high placements
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Google tv very glitchy and annoying
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Main gripe with this tv is that the Google tv interface is so glitchy and terrible. The Google home plug in is far superior to this. The TV will randomly switch to YouTube mid show and you have to reset and wait , sometimes multiple times in a row, before it goes back to normal. No amount updates and resets help the problem , just a bad black Friday deal tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TravisT,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TCL tv Google
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed that TCL no longer partners with Roku for their TVs. We will have to get used to the Google.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Dana,
Thank you for taking the time to provide your feedback. We have taken note and will forward this information on to the appropriate team members. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support