Customer Ratings & Reviews
- Model:
- 55S551G
- |
- SKU:
- 6579460
Customer reviews
Rating 4.6 out of 5 stars with 399 reviews
(399 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers love the 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024) for its splendid picture quality, ease of use, and great value. The TV's color and clarity are also appreciated, and its lightweight design makes it easy to mount. However, some customers have reported connectivity issues such as lagging and disconnections.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
TCL 55” Class S5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful Tv. It was practically everything I was looking for.
I would recommend this to a friendRated 1 out of 5 stars
Liars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy lied about there being a scratch on the TV. Works great, love it- but I feel like if best condition says “no scratches” Best Buy should actually give you a TV with no scratches. Worst corporate customer service too. However the rapid city location is wonderful and everyone is nice.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. For Open-Box items, you would need to contact your retailer for assistance. If you need any further assistance with the TV itself, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Good TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all good tv. I gave it a 4 because you have to force stop the apps.
I would recommend this to a friendRated 5 out of 5 stars
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always a great price and super easy to set up. I love Roku TV
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi OsleidyH,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this. But my fire TV is way better. It keeps signing me out of my apps and it freezes all the time.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SheilaH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Input issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a nice picture. The problem it has is that if you connect the xbox you should use it only with that HDMI and use another additional port the image is frezze.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Josian,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Excellent product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sony but still giving a joy so 4k and smart tv what else you need
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TashkentO,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stopped Powering on After 3 Weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 weeks after buying the TV, it stopped powering on. Went thru all the checks, performed the power depletion process, and now working with TCL Warranty. Can't return to Best Buy after 14 days and who knows how long it will take to resolve; all for a $267 TV. I'm sure TCL makes a good product, but this should not happen on a New/Unopened device.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Greg,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
living room tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.variance in room lighting has strong affect on picture quality
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TimB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Wish I could return it. Slowwwww.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could return this tv. Maybe we got a defective one? It is very slow and takes minutes to connect to the internet when powered on. Then while watching shows lag and also disconnect. So disappointing and won’t be buying this brand again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LaurenH,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
55” 4KUHD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has very slow processing speed in order to watch any tv with streaming apps.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JoshuaC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Very Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a big fan of TCL and I've using TCL TV, from last 10 years. But my recent purchase, Of this product made me disappoint this, TV really suck I am regretting my decision.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ChintanS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Will not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not recommend. Freezes from time to time and the remote is too loud.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi SolaceA,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
ITS VERY BAD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does not perform well in 4K or HDR. The image slows down and freezes at various points, even when using high-end external consoles. I would return the product if I could. I do not recommend this TV. For just $30 more, the LG model is a much better option.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GerardoB,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor sound and it does not work all the time need a new tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi rocky,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Blah
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bogus quality dont buy it let me win the 400 gor my money back
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Yolanda,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Sleek and great quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture and the easy interface! It’s very sleek in design. There does look like they’re may have been a mishap when handling the box and there is a little space above the tv where the light shines through. Could be a defect I’m not sure but the tv works fine.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi KaylaB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Ease of use, Picture quality
Rated 5 out of 5 stars
Awesome picture!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture! Easy to navigate!...................
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Fantastic experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is perfect and the price point was so good for us!
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great T.V.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great T.V. for an Amazing price! I didn't expect it too be this great! But it is!
I would recommend this to a friend