Customer Ratings & Reviews
- Model:
- 55S551G
- |
- SKU:
- 6579460
Customer reviews
Rating 4.6 out of 5 stars with 399 reviews
(399 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers love the 55" Class S5-Series 4K UHD HDR LED Smart Google TV (2024) for its splendid picture quality, ease of use, and great value. The TV's color and clarity are also appreciated, and its lightweight design makes it easy to mount. However, some customers have reported connectivity issues such as lagging and disconnections.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation; great product; great image quality
I would recommend this to a friend Rated 5 out of 5 stars
TCL Smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy setup. great picture. google tv has enjoyable programs
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Google TV so easy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an insurance replacement for an older TCL TV that died on us. I had only had Roku smart TVs before. This was so easy to set-up. The picture quality and sound are pretty much what I expected.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
great TV buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great size..and excellent picture. The colors are realistic unlike other sets in this price range
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL 55"TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL tv I bought is of comparable quality to the Samsung I had previously. Picture clarity and color needed no adjustments. Sounds great and crystal clear. Great tv for the price! Highly recommend!
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DanW,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv great picture very easy to navigate and easy to add apps
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Nice picture.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture. Wish they hadn't put the on/off button on the bottom as it will not sit flat. That requires using the legs, mounting to the wall or buying an optional set of leg stands for $40+.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi GlenB,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! The TV is not designed to safely sit on a surface without using the included feet or a VESA compatible stand. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
tv review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great pic clear had to turn down brightness good sound
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv easy to hang. Picture is crisp and clear.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CraigP,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Tv quality
Rated 5 out of 5 stars
Buy this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Nobody can believe what I paid for it.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 4 out of 5 stars
Nice TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup, nice picture and audio quality. Built in google voice control
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 2 out of 5 stars
Todd Bailey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is fantastic. But lag time is like waiting on dial up internet. I have several tvs in this house and this is irritatingly slow and it cuts off on stand by too fast, Support is no help fir either issue
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ToddaB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. I definitely recommend it. Great price!!
I would recommend this to a friendRated 5 out of 5 stars
Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JE he was very helpful and patiencent helping me set up my new tv. So far it has been a great purchase
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi CheryeD,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer beware of TCL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! I bought a TCL tv in September of 2023. It stopped working in June 2024. I contacted TCL immediately. After a week of troubleshooting, they confirmed my TV was defective and a refund would be issues since the tv I purchased was no longer in stock. On July 16, 2024, they notified me that a refund would be submitted within 30 business days. Last month, I followed up with TCL, then they informed me that it would be another 25-30 days until I get the refund. Over 2 months, and I still haven't received refund. TCL does not appear to honor their promises. Think twice about purchasing a TCL tv
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi StevenK,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. We would love the opportunity to look into this for you and review your case. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
TERRIBLE TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only owned my TV for 2 years. Beginning of this month the TV turned on flickered and then the screen went black. TCL refused to work with me. If you want a TV for only a short time and want to buy a new one again within a few years...then go a head and purchase this TV, If you don't want to purchase for awhile then choose a DIFFERENT TV.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi DwightP,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. We will continue to make improvements to ensure our customers the best experience possible.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
low cost, low quality. really poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.low cost, low quality. really poor service. I spent 20 minutes trying to talk with a foreign call center person. they would not send a replacement remote that is defective without a receipt. the remote costs maybe $3.00. the tv is only 3 months old. I will never by this cheap brand again.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi LawrenceR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your remote. We would love the opportunity to look into this for you and review your case. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Worst tv ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL tv are junk don’t buy.They don’t last long at all.I will never own another TCL
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AmandaC,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Garbage android tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash cant even update the tv and therefore you cant get hulu or disney+ and it lags alot and turns off by its self. Wish i could give it 0 stars
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Colby,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support