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Customer Ratings & Reviews

Your price for this item is $539.99
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The comparable value price is $599.99

Customer reviews

Rating 4.1 out of 5 stars with 247 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.1 out of 5 stars

  • Brightness

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional picture quality and affordable price of the 65" Class 5-Series QLED 4K UHD Smart Google TV. Many users are impressed with the fantastic picture quality, especially considering its reasonable price point. The easy setup process is also widely appreciated, with users highlighting the convenience of getting the TV up and running quickly. However, some users have expressed concerns about the TV's slow performance and the design of the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 247 reviews
  • Rated 5 out of 5 stars

    Best tv would buy for every room.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv ever. Love all things about it. Better layout than roku. About same amount of free watch. But more apps and functions. Small glitch could be fixed in software later. Fast start option some time make it flicker uncontrollably when turned on until restarted/power cycled. Easy fix dont use that option and the tv take 20 seconds to start insead of 4 seconds.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Processor speed

    Rated 3 out of 5 stars

    Interface is sluggish and buggy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV itself is great. Amazing picture, etc. But the Google TV interface is very sluggish, apps freeze after a time, the TV stops responding to the remote and so on. It's like they didn't use a fast enough processor in the TV. I love the integration but I'm really debating returning the TV if this isn't resolved by an update before the return window closes.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello EricinATX,
      Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.

      At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.

      Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv works great. I haven’t had any issues with as of now. Great sound and picture.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Tlc 65 in

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is perfect. Love the quality of the picture, very bright and crystal clear. Was very easy to setup. The sound is great. Also love all the different features this model has.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality picture and was good for its price, thumbs up

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Unreliable tv

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has not been a very good one. It’s very slow, lags a lot. Takes a while to even turn on. It will turn off in the middle of watching tv. Has been updated… will never buy another google tv. The quality is fine when it actually works.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JacobW,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price for TCl TV 65 inch excellent,Thanks Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good for the most part. Good picture. The system is nice. The remote has shortcut buttons for Youtube and Netflix which were the most important for me. The design is nice. The biggest negative so far is that it's being slow sometimes when turning on. Also the sound is ok but it's very flat, which was expected for the tv but I had to get a soundbar although I usually don't care much for sound.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    You can't beat TCL!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is the perfect size for our living room. We love the TCL brand and now own 4. It's a high quality TV and a lot less expensive. We enjoy the smart features and the reliability of TCL including this one. Highly recommend buying one.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Picture quality is excellent. Bright colors. Adequate number of HDMI inputs. Price is excellent for a 65”TV. Has google built in and I added Roku stick. At 4K the picture is spectacular.

    I would recommend this to a friend
  • Cons mentioned:
    Processor speed

    Rated 2 out of 5 stars

    slow and not great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The processor in the TV is very slow and sluggish when navigating the menu or apps. The display is great, but requires a 3rd party box like a Roku or Xbox to play Netflix or YouTube to avoid the slow navigation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service quality! With You guys there is item’s that some other companies don’t sale no more and for you guys it’s not difficult to find.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Googles UI sucks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is good, but the UI and UX is garbage. It wouldn't be a big deal but the tv doesn't power on to the input last used, forcing you to use the UI to change inputs every time you turn it on.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Software

    Rated 3 out of 5 stars

    65" TCL Google TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful image but the performance of the Google TV interface is extremely slow to respond. Also several of the TCL apps fail to load. Performance of a plugged in Google TV with Chromecast dongle is much better.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Ccroucher,

      Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.

      At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.

      Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      TCL Customer Support

  • Rated 5 out of 5 stars

    Best purchase i did

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase i did . I like the video quality and got it for sweet price. It was an open box item. But it was in perfect condition. Thanks bestbuy

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    A random Tech Wizard.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this TV is amazing. I love the built in Google TV and find it far superior to any other smart TV system... with the exception that it badly needs software updates to improve system stability and make navigating the menus quick and responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Best value TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV for a low price. The picture quality and brightness of this TV is better than my Samsung QLED. This is a keeper.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    great value

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and good value. If you don't want to break the bank but still want a very good quality smart tv this is the tv for you.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Qled

    Rated 5 out of 5 stars

    Upgrade to a Qled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time grabbing a qled tv and it doesn't disappoint. Colors are bold and blacks are deep. Games are vibrant and movies crisp. Great deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color contrast, Excelent audio, highly customizable.

    I would recommend this to a friend
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