Customer Ratings & Reviews
- Model:
- 65R646
- |
- SKU:
- 6470277
Customer reviews
Rating 4.1 out of 5 stars with 898 reviews
(898 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the 65" Class 6-Series Mini-LED QLED 4K UHD Smart Google TV's picture quality, price, brightness, and gaming capabilities. They appreciate the excellent picture quality, reasonable price, exceptional brightness, and smooth gaming experience. However, some customers have experienced software issues, operating system bugs, remote control limitations, app crashing, and warranty concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Too unstable to recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have read the reviews before buying. Still suffers from software instability despite claims that firmware updates would fix it, it crashes at random requiring a reboot at least once every 3 or 4 days. Slow to start and respond. Sling TV is just awful on this, it almost always requires three or four attempts before it will successfully start. I'd recommend the roku version any day. Picture though is great!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello Jimr,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Social Support
- Pros mentioned:Black levels
Rated 5 out of 5 stars
Excellent color rendition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent color. Plenty of options for tweeking. Easy set-up. I use a surround sound system.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this purchase, love the TCL TV and great experience with the geek squad.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 3 out of 5 stars
Not Bad, But Not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and features for a decent price, however, the Google TV interface leaves a little to be desired as well as a bit of a dark streak near the bottom of the screen.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Duncan,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you are experiencing, and someone will get back to you as soon as possible.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
65” tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. The size is better for our room. The clarity is better series 6 vs series 5
I would recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
Dead on Arrival
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is DOA and screen not working on arrival. Unreliable and not sure about the quality, but definitely no more TCL for me
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Tali,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Brightness
Rated 5 out of 5 stars
Great budget qled!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up going with this tv as an alternative to oled, very much worth it. Gets very bright.
I would recommend this to a friend Rated 3 out of 5 stars
Great tv. Awful OS.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a 3 year old 6 series that still looked and ran great. My dad needed a tv so figured I’d give him my old one and grab this for the hdmi 2.1 support. While again the panel itself is outstanding for the money, the OS is hot garbage. I had zero issues with my previous Roku version. And don’t think you can just plug in an external dongle if you don’t like it like I did, the software causes sound bar to go out requiring a tv restart, settings don’t save sometimes etc etc. I will give it a month or so to see if they update it and if not, I may return the set. Google TV would be fine, im not too picky if it just wasn’t so buggy.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience.
At TCL, we are committed to delivering premium products with world-class customer experience. We would like to share that recent software updates have allowed us to make significant improvements on the stability and responsiveness of the TCL televisions featuring Google TV.
Your television should update automatically, but if you would like to ensure you have the most recent software, visit go.tcl.com/gtv-swup to view step-by-step instructions on how to easily perform an update. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Beautiful picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TCL 6-series television has the best picture of any television ive ever owned!
I would recommend this to a friend - Pros mentioned:Brightness
Rated 5 out of 5 stars
Tlc 6 series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blown away, great mini led tv, more than bright enough for any room in the house.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful high quality picture, and love tye smart tv ability to search by voice.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Great tv for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best tv for the price. Not many other tvs with these specs even close
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Worth the deal
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, contents displayed in Dolby Vision are really amazing. The sound is good too
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL 65
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is amazing , definitely 2 people to setup be careful , worth every penny
I would recommend this to a friend Rated 2 out of 5 stars
Poor HDR brightness and performance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dolby vision looks terrible with all sources I tried. Dim and not a good picture at all. HDR10 is fine with some sources but extremely dim and actually unwatchable with others. Amazon prime video HDR10+ is so dim through the internal app that it is literally unwatchable. It is slightly better using the Prime video app on my 4k blu-ray player but still very dim. HDR10 from a 4k blu-ray disc is the only HDR source that looks decent on this TV and even then there is a lack of headroom and punch with the brightness for a mini LED TV. With gaming I would say this TV performs well but there is always a strange effect like the TV is dimming the peak brightness down. It's sort of like the ABL on an OLED TV but the brightness keeps wavering slightly on a scene to scene basis. Even within the same scene happens. Like the TV will show you a bright highlight then dim down after a second or two. Very weird. It seems like the way the TV works and not a defect with my unit. I have spent a lot of time looking through the settings and there is no workaround that I can find. Will probably be exchanging this. It's a shame because the black Friday price was great.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi kaoko,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Price
Rated 5 out of 5 stars
TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful quality at a wonderful price point. Do not spend more on a branded tv. This one is great!
I would recommend this to a friend Rated 3 out of 5 stars
Forget TCL if you will need technical support!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for any Technical support from TCL, look elsewhere. TCL used me as their extended workbench to fix the WIFI issue on the TV for more than 10 days!. Except fixing the problem, they did everything else. They did not make any attempt to fix the issue. However, BestBuy treated my complaint with a real sense of urgency and replaced the TV. My recommendation : Buying from BestBuy - a resounding "yes". Staying away from TCL technical support - "absolutely". The second TV is working well so far. Keeping my fingers crossed. Another warning; Take all the reviews on this TV with a pinch of salt!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your initial experience as this definitely not reflective of our products or our commitment to helping our customers. We're glad to see that you were able to get a replacement TV. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Refresh rate
Rated 5 out of 5 stars
Best TV for the Dollar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just buy it! THX Certified game mode, native 120hz, dolby vision and atmos, 2 hdmi 2.1 ports. I love It!
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Good value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for money and the best price. Very good price matching service
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best tv ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv for my Ps5, works great,looks amazing and i recommend it 100%
I would recommend this to a friend