Customer Ratings & Reviews
- Model:
- 65Q825
- |
- SKU:
- 6377895
Customer reviews
Rating 4.4 out of 5 stars with 585 reviews
(585 customer reviews)Rating by feature
- Picture Quality4.5
Rating 4.5 out of 5 stars
- Sound Quality4.0
Rating 4.0 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, brightness, and price of the 65" Class 8-Series 4K Mini-LED QLED Dolby Vision HDR Roku Smart TV. Many customers rave about the amazing picture quality and feel they got great value for the price. Others appreciate the brightness and black levels of the TV. The Roku interface is also a popular feature among customers. However, there are some concerns about the TV's motion blur, remote control responsiveness, weight, refresh rate, and viewing angle. Some customers have complained about the motion blur and slow response of the remote control. Others find the TV to be quite heavy and wish it had a variable refresh rate. Additionally, a few customers have mentioned that the viewing angle is limited.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
2 years in, its great.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought used, had it for two years. Its been great.
I would recommend this to a friendRated 5 out of 5 stars
Bang
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I now own 4 TCL series 5 or higher spread over two homes. I cannot imagine more bang for your AV bucks.
I would recommend this to a friendRated 5 out of 5 stars
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have any regrets. Nice build quality, beautiful image, Roku, and works well with Alexa. Worth it.
I would recommend this to a friendRated 5 out of 5 stars
Worthy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv rocks it's great in value for what it is like.
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
BIG TIME!! Audio and sync issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV 05/05/2020, barely used it for 100 hours so far , and it is having some serious audio and buffering issues . I am using the in-built speakers and on a wired 200mbps internet. It just spins/buffers forever as I turn it on , or sometime in the middle of a Netflix or Amazon video it will go into a buffer mode. Sound is very distorted , could barely understand a word even after I turn the volume all the way up. It seems to be having these issues more frequently these days , can barely watch it . The other TV (small) in the house seems to work just fine over wi-fi. We loved the picture quality and everything about the TV until we started to have these issues a few weeks ago.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi An2012,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
So far, so good. Great picture, decent sound.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still working g on some sound delay when streaming. Seems to be a generic Roku problem
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 2 out of 5 stars
Disappointing TV.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this tv. Not happy with clarity, sound, sharpness of picture. Was very easy to use if that is what is important. I returned it and bought the Samsung 65 inch. I felt the Roku was a cheap version of the Samsung..
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Redhead,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
TV works very well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV works very well, there was a delay with the sound, there is a setting to correct that.
I would recommend this to a friendRated 5 out of 5 stars
Great TV for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent installers patient and mindful of our needs for placement and functionality of the TV
I would recommend this to a friendRated 5 out of 5 stars
Good tv for the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the money, has lots of features of more expensive models.
I would recommend this to a friendRated 4 out of 5 stars
Great value!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value! If you can find it, I would definitely recommend it!
I would recommend this to a friendRated 5 out of 5 stars
Beautiful in Everyway
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV’s style is not only pleasant to the eye, the color clarity is amazing! Love this TV!
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Annoying audio issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality of this TV is very good but it often has an annoying audio out of sync problem. It is like watching a badly dubbed foreign language movie. This does not happen all the time but it is very annoying when it does occur.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ejar,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with audio sync on your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Fantastic TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic TV! All the reviews said this was a fantastic 4K TV and they were right
I would recommend this to a friendRated 5 out of 5 stars
Fantastic TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent video quality, and the Roku streaming is a breeze to use. very happy so far.
I would recommend this to a friendRated 5 out of 5 stars
cant go wrong with TCL 8 Series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant complaint for the price i bought it, it was obviously a steal!!!
I would recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
not able to wall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv is a great tv nice picture sound. However unable to mount the tv as the offsets that TCL provided did not fit the tv we contacted both Bestbuy no help referred us to TCL we contacted email them with pictures showing that the mounts do not fit they just sent us the same fittings again, them no help took several weeks to get any answer TCL suggested we return the tv to bestbuy. Contacted best buy they return date was out by 3 days would not except the tv Now we have a tv we cannot wall mount we are trying to get our money back terrible customer service on both best buy and TCL! Oh and the first tv from bestbuy came damaged had to return
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Vince,
Thank you for taking the time to provide your feedback. We’re sorry to hear about your experience thus far. This TV is compatible with most standard wall mounts that support a 300mm x 300mm VESA mounting pattern. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and reference this review, and someone will get back to you right away.
Thank you,
Sara
TCL Customer Support
Rated 4 out of 5 stars
Quick pick up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was able to get a quick pick up Of my television at the store
I would recommend this to a friendRated 5 out of 5 stars
This tv is very complete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this tv is complete the image is very good the apps work well and it has roku
I would recommend this to a friendRated 5 out of 5 stars
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tv. Great quality, it was on sale and could not pass it up.
I would recommend this to a friend