Customer Ratings & Reviews

TCL - 65" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024)

Model:: 65Q550F; |
SKU:: 6593220

User rating, 4.4 out of 5 stars with 635 reviews.

Highly rated by customers for:

Customer reviews

Picture Quality
Rating 4.6 out of 5 stars
Sound Quality
Rating 4.3 out of 5 stars
Brightness
Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality, ease of use, price, and color of the 65" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024). Many praise the vibrant colors and sharp picture, along with the straightforward setup process and competitive price. However, some users cite concerns regarding the remote's functionality and occasional connectivity issues. A few also mention slowness in the operating system.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases (614)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 2 Showing 21-40 of 635 reviews

Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Good luck
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Posted 2 months ago. Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good tv i recommend for everyone to watch it and see it on the store
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
Great Sale item
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Posted 1 year ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this tv on Black Friday deal. For the price, it’s a steal. Decent picture and size, the UI is a bit laggy and the sound isn’t the greatest, but this is just a tv for the living room/family. Gets the job done, I would say when it’s on sale it’s worth a grab.
I would recommend this to a friend
- Brand response from TCLExpert
  Posted 1 year ago.
  Hi Gibby,
  
  Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
  
  Thank you,
  
  Sara
  TCL Customer Support
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
BEST BUY “ABSOLUTELY “ TCL 65”
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Posted 1 year ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great tv for a living room 20x15 Low reflection issues from windows and lights Great colors and for the price it’s truly an easy upgrade. The Fire Tv built in make a single remote instead of three fantastic and the usual apps that are available are just as easy to get as any other Fire Stick You will want a sound bar to make it perfect!
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great TV for the money
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Posted 8 months ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
fantastic in sound brightness, quality, and depth away from the wall. Never expected this from anything about Samsung. I've been buying Samsung TVs for many years. This was just a try. And now I have switched.
I would recommend this to a friend
- Brand response from TCLExpert
  Posted 8 months ago.
  Hi YanaSB,
  
  Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
  
  Thank you,
  
  Sara
  TCL Customer Support
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
Pretty good
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Posted 1 year ago. Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this TV as an upgrade to my 2016 Samsung. Picture quality and sound are great. There is a bit of lag with the fire tv system/remote that im hoping will get fixed with updates. Other than that, worth purchasing.
I would recommend this to a friend
- Brand response from TCLExpert
  Posted 1 year ago.
  Hi RicanAres,
  
  Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 5 out of 5 stars
Almost too big
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Posted 1 month ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I thought I had a big entertainment center till I bought this TV it was almost too big. The bad part is now I watch more TV than I used to mostly movies because the experience is really great.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great tv for the money
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Posted 8 months ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Tv is great, especially for the price. If you want a great tv for a very inexpensive price, buy this one. I mounted it on the wall with the mount from Best Buy and looks great.
I would recommend this to a friend
- Brand response from TCLExpert
  Posted 8 months ago.
  Hi Paper,
  
  Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
  
  Thank you,
  
  Sara
  TCL Customer Support
Rated 5 out of 5 stars
TCL rocks!
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Posted 2 months ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
6mos since I ordered this and no issues so far. Using this for my man cave for movie nights and video games. Can handle consoles smoothly, PS5, switch, airplay. HDR works great. Will buy again with larger screen.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great value for your money
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Posted 5 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This 4k QLED is really great for its affordable price, Perfect for my PS5 games
I would recommend this to a friend
Rated 4 out of 5 stars
65 inches, good panel quality & VRR under $400
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Posted 9 months ago. Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good panel by way of panel lottery/contrast/color, HDR is lacking but low light rooms i.e. basements help offset this by adjusting contrast accordingly. You also get access to VRR across 2 or 3 HDMI ports at 65 inches, a great feature set to have for PS5/Xbox/PC. Typical gripes about tv speakers but you shouldnt be using them anyways. Also happy to see TCL makes a decent remote. Picked up on sale under $350 for a tv with this kind of feature set. The future is here, folks. Reference panel pictures don't do it justice, it really is an exceptional optional for this price.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great tv. Excellent picture.
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Posted 11 months ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very nice picture after turning off all the artificial picture enhancement settings that make a tv picture dizzying. Amazon fire platform is easy to use and voice commands work okay. Added a soundbar using e-arc HDMI.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 3 out of 5 stars
Great picture but thats when it stays on rhe setti
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Posted 6 months ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It has a great picture, but it does not keep up with me playing call of duty. The picture of clarity is straight, but at times I keep having to change the setting. The sound quality is sometimes great. With them at times it just sounds too muffled. I feel to return it after less than a month of having it
I would recommend this to a friend
- Brand response from TCLExpert
  Posted 6 months ago.
  Hi TasheaR,
  
  Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
  
  Thank you,
  
  Sara
  TCL Customer Support
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Highly recommended product
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Posted 6 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent picture quality, clear sound, easy-to-navigate FireTV, voice remote control, compatible with Alexa
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great flex
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Posted 6 months ago. Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s great! Really shows off while keeping the pockets safe. I love this tv and the quality is actually good.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
Nice Image
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Posted 1 year ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s the first TCL tv than I bought, and I’m so happy, the picture is so clear, the bright it’s perfect, the sound its little low but it’s ok, I love my tv.
I would recommend this to a friend
- Brand response from TCLExpert
  Posted 10 months ago.
  Hi AngelE,
  
  Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
  
  Thank you,
  
  Sara
  TCL Customer Support
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Tcl 65
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Posted 5 months ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great bang for the buck great picture added tcl soundbar and subwoofer all in for $400
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
TCL 65” TV
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Posted 10 months ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it! Tv looks perfect and is easy to use. Surprised by the quality at such a ow price. Salesman advised that TCL was worth it and not just do the money, it’s a great TV. Glad I listened!!!
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Love it!
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Posted 9 months ago. Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing TV! The quality is spectacular and I loveee watching movies on it. I have the 65’ model and it fits perfectly in our living room.
I would recommend this to a friend
Pros mentioned:
Picture quality
Rated 4 out of 5 stars
Maybe I over paid
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Posted 1 year ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The picture and sound is great it was working fine till 4 days ago when it started dropping the internet connection. We tried all the suggestions so contacting CS in am. Idk
No, I would not recommend this to a friend
Pros mentioned:
Picture quality
Rated 5 out of 5 stars
Great tv for the price
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Posted 9 months ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had this tv for 3 months, and it has been great so far. It’s exactly what I wanted for a great price. It is cat approved as well.
I would recommend this to a friend