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Customer reviews

Rating 4.6 out of 5 stars with 1349 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,349 reviews
  • Rated 5 out of 5 stars

    TCL 65 inch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget TV. Used Zack with Geek Squad, great service.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Thank you for taking the time to provide us with your feedback. We are so happy that you were able to find the TCL TV that was priced right for you! Not only are our TVs priced appropriately, we are also committed to delivering premium products and amazing customer experience. We hope you enjoy! Best, Brandon TCL Customer Support

  • Rated 5 out of 5 stars

    Where else but Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV...always great service & value at Best But

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JanC,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    Only fair.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I probably would not buy this tv again. Only a fair picture. Picture is never up to Samsung quality standards. Almost always a little fuzziness around images, especially on sports images. The sound is actually pretty good for a tv.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Montana,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is bery good would reccomed to any of my friends

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JeremyW,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Love my tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv........................................m.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi EricB,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    avoid google tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV itself is great but too many bugs with operating system. I've had more issues in 2 months with this google TV than I did in 4 years with a previous TCL roku. Absolutely would not buy again.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ChrisC,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    AVOID TCL! Bad CS, selling lemons

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avoid TCL at all cost, bought the 65 and 75 after strong recommendation from Best Buy assoc, they must be getting big perks from TCL because the tvs are pure junk. The 65 went bad after a month, flashing lines across the screen regardless of input, streaming, cable, dvd, gaming. Essentially a lemon. Best Buy wouldnt do anything even though I’m in their highest level of support, said I had to go thru TCL warranty. That’s where the nightmare really started. To save you time reading the summary is this: 28 emails, 6 videos of the problem and 10 pics sent, multiple phone calls, 8 weeks later after finally getting a replacement approved, still haven’t received the replacement. Oh and you’re responsible for recycling the bad tv. Customer aervice is a joke as are the tvs (75 now going out after only a few months). AVOID TCL AT ALL COSTS! They tvs are junk, their CS is brutal and Best Buy should be embarrassed to be selling their equipment. Check out non Best Buy reviews online on TCL and you’ll see thousands of others who have been scammed.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi SLPA,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    TCL QLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far, tv has been good, without a sound bar - which the salespeople tried their best to sell me one.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi WayneN,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Minor issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman at Best Buy was very knowledgeable. My delivery did not go as well as should.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JenniferM,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You won’t find a better tv in this size or category

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi TechknowD,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! I am not familiar with this brand.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Justin,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    TCL 65 in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far happy with overall quality with this tv. Happy with size.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JonS,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great....................::.!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tv have to play with the settings to get it out of soap opera mode

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ChrisS,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Good TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm impressed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!?

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TCL- 65" Class Q7 Q-Class QLED HDR Smart TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Picture was average to good, but there is no way a person can have a Sound Bar working & listen to audio going to headphones at the same time with standard configuration offered by TCL. Sony has it - TCL doesn't have it. I returned the TCL 65" TV & TCL Sound Bar & purchased a Sony 55" TV & Sony Sound Bar & woofer.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi lancdwl,

      Thank you for taking the time to provide your feedback. We are always looking for ways to improve, and your feedback is greatly appreciated! We will continue to make improvements to ensure our customers the best experience possible. We hope that you reconsider us in the future! Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 2 out of 5 stars

    Subpar TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've TV for almost a year and it only connects to lower speed internet. I have trouble connecting my Hulu streaming app. Very disappointed in this TV.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Cognac711,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    TCL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has issues with high refresh rate gaming on nvidia graphics cards

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AlexB,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 3 out of 5 stars

    Great TV. But customer service is weak.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First TV was broken. The packaging looked undamaged. But the screen was cracked.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi BruceM,

      Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Regretting this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought less than 2 months ago and the tv has froze 3 times, to the point I had to unplug it and plug it back in. It also turns off randomly (no, theres no type of times or sleep modes turned on).

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Crowlon,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support